Masons Sales Louth reviews

Thank you for taking the time to share your feedback. We take all tenant concerns seriously and would like to address the points you've raised. Regarding the damp issues, we arranged a comprehensive damp and mould survey during your tenancy. The surveyor's assessment indicated that the condensation was primarily lifestyle-related, and we provided guidance on ventilation and prevention measures. As a goodwill gesture, we also installed an additional bathroom extractor fan to assist with moisture control, something that had not been necessary in previous tenancies at this property. Concerning the boiler, we acted promptly once we were made aware of the gas safety notice. Our records show the letter was brought to our attention two weeks after the initial visit. We immediately instructed Gas Solve to investigate, and they attended, quoted, and replaced the flue without delay. We take gas safety extremely seriously and responded appropriately as soon as the issue was formally reported to us. The smoke alarm was replaced with a new sealed 10-year battery unit as it was approaching its expiry date, which represented an upgrade from the existing unit. We always strive to provide clear communication and prompt service. We're sorry your experience didn't meet your expectations, and we welcome you to contact us directly if you'd like to discuss any of these matters further.

It's great to hear how Violet helped navigate the chain's challenges. Her ability to maintain professionalism under pressure is just one of her many skills. She also spoke very highly of you too, so well done both on working so hard to achieve your respective client's chains. 5 star dream team!

Thank you so much for your kind words! We're thrilled to hear that Violet was able to make the sale of your mum's house as smooth as possible during such a difficult time. We truly appreciate your trust in us and your lovely feedback which acknowledges how much we really do try to progress the sale for our clients. It has been a pleasure to help. If you or anyone you know needs assistance with buying or selling a property, please don't hesitate to reach out. We are always here to help.

So sorry to read your review for your house sale that completed back in the summer. I spoke with the team to try and understand why you felt you didn’t have the best experience. It’s vital to us to learn from feedback, so thank you for the opportunity to look at the detail and explain with clarity for the benefit of everyone reading this. As a rule, the Masons sales team carry out viewings on behalf of our clients. Most clients prefer the opportunity to keep a professional distance between themselves and potential buyers and this allows us to achieve the best possible outcome from the sale. It also avoids any issues as viewers can freely ask any questions about the property without fear of upsetting the owner. Regarding timings, this summer was one of the busiest on record with huge numbers of property sales going through, many achieving over the asking price for our clients. As a sales team of 7 often working late and on Saturdays, we do our utmost to meet demand especially if requested at the time of taking instruction. We’re sorry you felt disappointed. We understood that you and your partner asked to carry out the viewings yourselves. Perhaps this was due to the speed you needed to complete? We really do try to keep everyone updated at all times with use of our online portal, but with it’s not always possible to keep everything in real time and we can only apologise for any frustration this caused. In terms of the response time to your emails to/from our MD, naturally, we take all complaints extremely seriously. When a complaint is made, it needs thorough investigation before a considered response is made. Thank you so much for acknowledging the positive role Jess played in your successful sale and we’re delighted you were able to complete to meet your deadline and wish you every happiness in your new home. Finally, it’s concerning to us that you’re still feeling upset and so I would urge you get in touch with me directly at your earliest convenience. Sarah, Marketing

We are sorry to hear you have had a frustrating experience trying to arrange a viewing, however, having thoroughly checked with both our Sales and Lettings teams, we are unable to locate any calls, emails, or enquiries linked to your details. We would genuinely welcome the opportunity to resolved this for you, so could you please share details of which property you were enquiring about, who you spoke to and the email address you have used as we have no records our side. Perhaps you could forward your sent email to sales@masonsandpartners.co.uk or lettings@masonsandpartners.co.uk so the relevant team can assist you. We look forward to being able to resolve this for you.

Tony, thank you so much for taking the time to write such a kind and thoughtful 5-star review. We are all touched by your words, especially the Lettings and Management Team. It’s a real shame the property didn’t work out; Liv and Wendy tried their best to find the perfect home for you, so it’s great to hear that despite not succeeding, you appreciated both their efforts and the ease of our referencing application process. We try to make it as seamless as possible. Thanks for your understanding and your willingness to come to Masons again in the future if the need arises. For now though, we'd like to wish you all every happiness in your new home. So glad you found somewhere. Thank you again for your wonderful feedback. We appreciate it.

Thank you for taking the time to leave feedback regarding your recent experience with us concerning the property in Burwell. We are sorry that you feel your time was wasted and that you are disappointed with how the situation was handled by our Sales team. We appreciate your frustration regarding the offer situation and the time and effort involved in traveling from Derbyshire to view. We rang in advance to explain that the vendors had received an offer from a previously interested party, but as we hadn’t received proof of funding at that point, they had not at that point accepted. We explained that you were still able to view and put forward an offer. You decided to proceed. We always aim to provide clear and accurate information to all our potential buyers, and feel very sorry if you felt there was any miscommunication or misunderstanding regarding the seller's position and the opportunity to view. Naturally, we were delighted to carry out the viewing, dedicating time for you and taking further time to put your offer forward to the vendors. Despite this, ultimately it is our vendor’s prerogative to decide whom they wish to go with and this isn’t something we are able to influence in your favour. We appreciate your feedback regarding the process of managing viewings after an offer has been made and constantly look for ways to improve our service. We will take your comments into consideration as we review our procedures. It’s such a shame that you have decided against considering any of our properties as we have some superb options on the market for anyone looking to relocate to the Louth area on any budget. Please know we value all potential buyers and strive to ensure a positive experience, even in situations where a sale does not proceed. We hope you find the right property soon and wish you all the very best in your search. Please don’t hesitate to get back in touch if you feel that we can help further.

Thank you for your feedback, Mac. We understand how frustrating it can be when an offer isn't accepted. However, we are legally and ethically obliged to follow our client's instructions. In this case, our client has been clear on what they are looking for in terms of selling price. They have had a lot of interest in the property and specifically directed us not to present offers below the current asking price. Professionalism is key to our business and that includes clearly communicating their position to potential buyers. We listen to our client’s instructions and openly share what they say transparently with potential buyers like yourself. We felt we did communicate this to you at the time. If you do wish to make another offer in line with our client’s instructions, please don’t hesitate to get in touch. We wish you every success in your property search.

Hi Sharon, sorry you feel frustrated at not being able to book a viewing at a time to suit you. We will always try to accommodate viewings for prospective buyers who are registered with us and able to proceed with a purchase and wish to … More

Thank you so much Heather for a lovely review. It's wonderful to hear that you've had such a positive experience. It's incredibly kind of you to share. We're here to help.

Hi Charlotte After checking our records, we believe this review may have been left in error for us as we don't have any record of you in any of our businesses? Looking at your other review of local bars etc, perhaps you intended to review a different local business? If so, we'd be grateful if you could remove this review and post it on the correct business listing. If it is and we've somehow missed something, please do let us know so we can find out how to support you. Many thanks.

Thank you so much Josie. We really appreciate you sharing your experience. Valued clients like you, choosing Masons repeatedly to take care of their property sales are the best kind of testimonial. We appreciate you.

Hi Simon, I was so sorry to see this review this morning. At Masons we pride ourselves on providing a superb service to our clients as our Platinum rated Feefo verified reviews show. I am genuinely sorry you feel you haven’t had the service … More

So sorry to hear this Frank. I see you had an appointment booked for next week but cancelled as you couldn't make it. I believe we were trying to make an alternative for you but got cut off. I've asked the Sales team to call you back and rearrange to your convenience.

Thank you so much Thelma. We really appreciate you sharing your experience.

So sorry to hear that Gail. We respond to every contact whether by contact form, email, message or call. So something has gone wrong here. Can you please get in touch with what it was regarding and we can try and help with your enquiry. Sarah

Thank you so much for your 5-star review Andrea. We really appreciate you taking time to share your experience.