Every review we hold for the Loughton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve just purchased my first property with Stevenette and I can’t recommend them enough! They were informative, kept me updated with the progress and when there were delays with some unforeseen issues, they communicated with me throughout and followed up with all relevant parties so that the process would be as smooth as possible. Despite being a solo first time buyer, I felt they treated me as a loyal customer whilst also ensuring I understood what each stage meant and explaining anything I wasn’t sure of. Would definitely use them in the future and recommend them to friends and family!
Sorcha · 14 December 2025
★★★★★ 5/5
GoogleWe used Stevenette to sell a property in Loughton. They were very good at keeping us informed of progress and maintained contact with the other agents and the solicitors involved. I’m not sure we would have got our sale completed without their proactive assistance in the last few weeks. I would recommend them unreservedly.
Kathryn · 14 August 2025
Agent replied · 14 April 2026
Hello and thank you so much for taking the time to pen a review....and we are delighted to have such positive feedback! It was our pleasure to help in any way we could.
★★★★★ 5/5
GoogleGreat estate agent. Best estate agents in Epping. Thank you so much for all your advice and help. A special thank you to Nicola.
Gary · 14 February 2025
★★★★★ 1/5
GoogleVery short story, in February this year, together with my partner and her cousin, we wanted to rent a house with this agency. We have viewed the property, payed security deposit and first month pay early of February. We have also all signed an online contract with a moving in date of 12/02/20. Roughly about a week before our moving in date, the agency has contacted us that the current tenant is still occupying the property and needs more time to move out. We have accepted a new moving in date which was meant to be 17/02/20. 2 days before our moving in date, they have informed us that the current tenant is still there and needs a few more days. Again, we have agreed but to move in no later than 19/02 at 12pm as we gave notices to our current landlords and will have nowhere to live. On the 18/02 I have rented a van, packed everyone’s staff, (furniture etc), filled the van up with petrol. On the same day about 5pm the agency has called us and said that current tenant is still there and more of it, they cannot get in touch with her.
In the end, we did not move in to the property, as we have managed to contact current tenant and she said she has no idea of when is she going to move out and never gave them actual notice day! More of it apparently they have been trying to kick her out and frightened her that they will put some extra costs to her rent. She has also told us that early December someone else was in the same situation that we are.
We decided to go elsewhere as this is too much. They have refunded us the deposit and first month rent and as soon as they did that, they have put it back on the market. I asked my friend to called them up and pretend that she is interested to move in and they said that the property will not be ready for another 4weeks at least....
We ended up having to rent a room at Lok N Store to put all our staff there, and obviously payed for a van, petrol all for nothing. We tried to claim this money back from landlord (about £200), but they have refused to do so. It has caused us a lot of stress and one was homeless for 3 weeks until we found another place with obviously different agency.
Seriously the worst experience I have ever had and heard about! Funny enough, the house(Coronation Hill Epping) is still up for rent on the market and it is April Now!
Adam · 14 April 2020
Agent replied · 7 June 2023
We are truly sorry you have had this most unfortunate experience.
You are right to identify the current tenant as being responsible for not vacating as planned and many people have been put out by their lack of communication and their disregard for others.
At all stages we have tried to keep those affected including yourselves, the landlord and check out clerk informed as best possible. The tenants misdemeanours, falsehoods and refusal to communicate has made this situation most disturbing for all involved, but, in particular yourselves.
It is a shame you are unable to recognise neither the landlord or agent can be held responsible for the unreliable actions of this tenant, but we do understand how airing your frustration may make you feel some compensation.
★★★★★ 5/5
GoogleMyself and my partner have just moved into our first home together and we can’t thank the team at Stevenette enough for their professionalism, communication and support throughout the process. Special mention to both Martin and Richard, who were always a pleasure to deal with and made the process so much easier and pain free. Absolute pleasure.
Websterjack1 · 3 May 2023
Agent replied · 7 June 2023
Thanks Jack! Our pleasure - we hope you're very happy there for many years to come.
★★★★★ 5/5
GoogleI bought a property through Stevenette & Company earlier this year. Whilst the journey was far from smooth, Stevenette were extremely professional, polite and all round pleasure to deal with. They were completely honest from the start about the property that I was buying and provided a perfect bridge between myself and the seller. I wouldn't hesitate in the future to use Stevenette, when I come to sell my property.
Victoria · 14 April 2021
Agent replied · 7 June 2023
Hi Victoria. Thank you very much for your positive comments. No, it was far from straight-forward but we definitely believe transparency will help to make sure everything works out like it did for you and the sellers. It's a gorgeous property and we hope you have many years' happiness there (but do look forward to hearing from you when you want to sell!).
★★★★★ 5/5
GoogleI had never sold a property before so was a bit apprehensive about selling my late brother's house. I needn't have worried Martin took care of everything for me, giving me regular updates and good advice. I was very pleased with the outcome and I would not hesitate to thoroughly recommend Stevenette to anyone.
Elizabeth · 3 May 2021
Agent replied · 7 June 2023
Hello Elizabeth and thank you for taking the time to put together your review. It has been an absolute pleasure to help you and your family with your brother's house. We were all really pleased with the outcome and that it was sold to a lovely family. Thank you once again.
★★★★★ 5/5
GoogleRating only, no written review.
Luke · 3 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
