Trusted Agent profile · Loughborough
★★★★★
828 reviews across 2 platforms
10 Great Central Road, Loughborough, LE11 1RW, LE11 1RW
William. Property's office in Loughborough, at 10 Great Central Road, is rated 2.1 out of 5 across 828 reviews on two platforms, including 28 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. William. Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
1/5
TrustpilotIf I could give minus I would
If I could give minus I would! Never rent out a property with this company. They do Nothing but steal money from you In Every way shape or form. They are very sly, act very nice, withhold important information from you and then demand payment. I am referring to the Leeds branch in headingley. Absolutely terrible!
1/5
TrustpilotNO RESPONSE AT ALL FROM THE COMPANY
Wanting to enquire a rental property 2 days ago, no one pick up the call, email and all I want to know is whether the property is pet-friendly. I tried to call the company by 20times and 3+ emails, even the livechat on the website could not help me with anything.
1/5
TrustpilotDo it yourself ... better!
Atrocious communications from their Grantham office - haven't heard from them in weeks bordering into months during our sale. Even when we've chased them, they've not deigned to respond, until - finally - when we raised a formal complaint. Then, just a response that exudes smarmy evasiveness. I can absolutely see why the Sell-it-Yourself approach is booming, as no right-minded individual would use this shambles of an outfit twice. Steer well clear, if I were you.
1/5
TrustpilotDO NOT GIVE YOUR EMAIL ADDRESS
DO NOT GIVE YOUR EMAIL ADDRESSAs a purchaser, wanting to view properties in the area, I made this mistake with the scunthorpe branch and got no end of marketing emails and rubbish despite me making quite clear initially that i did not want them. It took 3 attempts to get them to stop and remove me from their system, as you can imagine the 3rd email wasn't so polite.Would not entertain now or in the future .
1/5
TrustpilotDo Not Trust Them
Would have given them a zero if I could. I would not recommend them to anyone. I have requested for the 3rd time today for the Lincoln Branch to take my property off the market as they are not marketing it. I have had so-called viewing but within a few hours they have called me to cancel the viewing and give me an excuse why they are not coming for example they don't want to now view due to Covid19 so if you are concerned about it why book a viewing. Think this is their action to keep me with them. All they have done to me is lie all the time. For one of my viewings, I went out of my way to try and get a sale chased several times whether they had heard from the potential buyer it would be no. Also they told me if I dropped my price in their relaunch on Boxing day they would remarket my property but all I got was a price drop on Christmas Day. When I queried it I was told it was a relaunch, which I see as two completely different days with a price drop as nothing had changed and the pictures of the property are awful for a professional photographer. I know someone who is looking to buy and went to view a property with them and they never gave her a call back to ask how the viewing went. Do they think people are going to call them back. Have put a complaint in but that even lies supposed of retracted my cancellation after collecting the keys and asking them several times to remove their board from my property. They never ever acknowledge the cancellation so how did they speak to me about it. Someone from the company called my mother regarding my complaint. Breach of Data protection.
1/5
TrustpilotNorwich branch dreadful
Join a tenant's union and read up on tenant's rights before renting from this hopeless company. Norwich branch dreadful. Absolutely incompetent company, palmed our renting off to the hopeless 'Sequence' sub-company. Took two months to return the non-disputed portion of our deposit due to their shocking incompetence.
1/5
TrustpilotHalifax branch
We were given some really bad advice with regards to selling our house. We were recommended to put it for auction which just put people off to start with as the auction fees were £6,000. We had texts to confirm viewings that never happened and to get any feedback about viewings we had to ring the office. We gave notice of termination of contract and sold the house within a day ourselves. Would not recommend this company.
1/5
TrustpilotWilliamhBrown Harwich. DO NOT USE
I used Williamhbrown in 2016 to rent a house in Harwich, Essex as i had to spend some time over seas. The agreement was a finders fee only and my only request was, I would not accept tenants on benefits and no animals. On my return I discovered the tenants (a couple) had a large dog, the tenants were unemployed and litttle interest in finding work, they had one kid and expecting another. I discovered he was not a carpenter and had a bad attitude and i knew immediately i was in trouble.Two years of grief, abuse and rent arrears of over £5000 ensued until i finally got them evicted through the courts. Williamhbrown also changed all the utilities including having a PAYG meter fitted without consulting me or the tenants, they also accepted a smaller deposit that was agreed on wihout consulting me.I would have given No star rating, Williamhbrown are not a company, they are pure chancers with not a shread of concern for the tenants they will put in your property, bottom line is MONEY. I could have found better tenants had i walked around Harwich town with a sandwich board on my back.
5/5
TrustpilotI used the Stalham office in Norfolk...great, perfect
I used the Stalham office in Norfolk, Jordy came to our home , what a professional, she was good, top of the game , valued our home accurately, gave us great advice, helped us from start to finish , from first viewing to completion...7 weeks , that is well above average ...my thanks to you at Stalham
1/5
TrustpilotSeldom bother to respond to phone calls, messages or emails
Have tried to deal with 3 different branches of this company when buying properties (their branches seem to cover very small areas in the same vicinity) and all of them just do not bother to reply to messages, phone calls and emails. We now don't bother going any further if we see attractive properties to purchase. So much easier to deal with responsive agents.
1/5
TrustpilotAvoid at all costs
CLACTON ON SEAWould avoid letting from WHBrown at all costs. Dishonest, unhelpful, with a clear lack of communication between agents and tenants. Many calls and complaints, and a year down the line, nothing had been addressed or fixed. Each time you contact the agent it seems a different person was responsible for dealing with tenants. Customer/tenant satisfaction is not a priority for the agents at all, it seems as long as the rent is paid, they’re quite happy to conveniently forget about you.All in all, I wouldn’t trust them to manage my sock drawer.
5/5
TrustpilotHelpful and pleasant to deal with
Helpful and pleasant to deal with. I believe we were dealing with North Walsham branch and I would like to call out Jade and Emily for their help with finding properties in the area. While they are obviously selling there was no `sales` feel to the experience. More informing and making suggestions of things we had not considered. Thank you !!!
1/5
TrustpilotWould give them “0” stars if I could
Wakefield Branch - Lettings and Management Company. Would give them “0” stars if I could. Absolutely shocking Company, avoid at all costs. They tell lies, are not interested when you complain and try to fob you off.
1/5
TrustpilotHoddesdon Branch
Hoddesdon Branch - Bunch of crooks. Underhand, backhand sales going on. Agents taking cash to lock in sales without accepting viewings or counter offers. Delayed booking me a viewing, and when chased up the property was sold with no viewings stating it was sold privately. I since spoke to the vendors, this was shown to be inaccurate, and that buyers where arranged through the agent. Do not buy or sell with them. No integrity shown.
1/5
TrustpilotVery poor company
This is the most incompetent management company ever had the dis pleasure of having to work with, they have a tenanted property next to my bought one, since October of last year they have been informed it is been run by gang members, everyone knows what this entails, the original tenant is still in the house, it has had police & council involvement, they refuse to do anything to possess the house back, as long as they get their monthly rent they don’t give a crap the turmoil it has on the residents on the streets, they say they are too scared to do anything, but I have to listen to dealings taking place, people getting the crap kicked out of them, been very careful of what I can put on here. If your a landlord and you wish your property to remain in the condition it is(assuming that’s it’s good) DO NOT let this company manage it for you! And if anybody knows of an ombudsman I can go to so I can take this further please help! This is the Barnsley branch
1/5
TrustpilotOh my god what an embarrassing and…
Oh my god what an embarrassing and incompetent bunch at Beverley branch! Been trying for 2 weeks to view a property and all I get is invasive financial integration on three separate occasions, told constantly that the property currently has a tenant, and constantly told they will ring me back.Each person I talk to has no idea that I have already rung several times and starts the whole process again. You would think with the amount of money they charge that they would at least Try to set up a viewing. Disgraceful and unprofessional.
5/5
GoogleWill went above and beyond throughout the selling process. Always available, enthusiastic and professional. Would highly recommend and would use again ourselves
5/5
Trustpilotmany thanx to all at william h brown
many thanx to all at william h brown. worksop, just brought my dream house at a bargain price, i decided to move to the chesterfield area last october to be more of a help to my elderly mum, thats when i was going to purchase a 2 bed terraced house on derby road for 100k through blundells of chesterfield, that was until the bad floods in november when i found out that the house was in a flood area, blundells was not honest with me and very unhelpful, so i decided, to look elsewhere, and by luck i saw a 3 bed house in worksop being sold by william h brown for the same money so by spreading my wings and being prepared to travel that bit further , i gained a lot more than i thought, and from the very first day i notice a difference in the estate agents, blundells was not very honest and would not recommend them whereas william h brown was totally, the opposite, very helpful, and most important they would always pass on any messages that you leave and always return the call, that i find so polite, i would always reccommend william h brown to both buyers and sellers, the whole team was excellent and can not be faulted in any way, my biggest thanks must go to liam he was a great help, me i got a great bargain, so i m over the moon, more than i can say with blundells at chesterfield my complaint is now with the property ombudsman,
2/5
TrustpilotInept
I have used this company to both manage a rental property and to sell one...neither were good experiences.In relation to the rental side they had to be reminded on several occasions to conduct routine checks on the property. During these checks they should of picked up on the fact the occupier had ruined the carpets by allowing unauthorised dogs to urinate all over the place. The stink had gotten into the floor boards and required rectification when I got the tenant out to sell it. At no point during their checks did they tell me how bad things had gotten inside.Additionally on three occasions they took more money in fees than authorised and kept blaming accounts. My father has had similar issues when he used them to manage. He doesn't any more.In relation to selling it was a poor service.They over valued the property and this meant it sat without viewings for months. I was assured it was the right valuation and told the market is just slow. After losing patience I instructed them to bring the price down 15k in line with similar properties on that road. I then got a sale within days.Additional farces included them telling me I had an offer and going through the bargaining process with the buyer only to discover it was not actually my property they had viewed! They also delayed proceedings with my eventual buyer by telling the surveyor they needed to get hold of the tenant to arrange convenient times. There had not been a tenant in there for several months. This only came to light when the surveyor contacted me to speak to the non existent tenant.They also lost the keys on two occasions and one viewing was conducted by climbing into the garden window.They also appear to churn through staff as agents seemed to change on about 5 occasions. And to cap it all off they are now chasing me for under paying the fee as apparently someone in accounting team told my solicitor the wrong amount.In short a bunch of inept clowns....avoid
1/5
Trustpilot5 months of lunacy from these people
5 months of lunacy from these people. Zero communication. Zero anything. Appointments not booked in, 4 hour journey wasted due to informing me I had a viewing when no one was aware of it at all. Meanwhile I was being reminded of appointments I'd previously cancelled. Finally released from contract it took another agent to inform me I had been a month after the fact. 4 complaints to head office to get absolutely nowhere. Totally appalling service and that's an understatement. They are pointless, stress inducing and getting paid for it.
1/5
TrustpilotBad customer service, no communication and not at all proactive
From week one I had to email my estate agent at least twice before I got a response. Even when four or five people were copied on the email, none of them replied. Communication and updates were non existent, apart from calling to schedule the odd viewing that they procured. At no point did we receive any marketing reports or feedback on any efforts that they had made, if they even made any. We were repeatedly asked if we wanted to reduce the price, no effort was made whatsoever to refresh the marketing or increase efforts proactively to actually try and sell the property. The agent we met wasn’t willing to negotiate the fee hardly at all. Be warned, they also have a 28 day notice period which is ridiculous. When they have failed to be successful in selling a property, they should not make you stay with them for another month while they sit on the property and do nothing.
1/5
TrustpilotTerrible Customer Service
My friends and I travelled all the way to Scunthorpe from London to view a property which details was confirmed by agency staff "Rebecca" via email a few days prior to the viewing and text message the day before viewing.When we were in front of the property at the viewing time I called the office to find out when they were coming to show us the property but person on the phone asked me "is the viewing today?" when I replied yes she put me on hold and then said "the viewing has been cancelled" without giving me a reason.Then we visited their office and asked Rebecca why we were not informed about the cancellation? she replied just now it has been cancelled, but when we said we didn't see any signboard in front of the property she kept on apologising which was not acceptable because they knew we were coming from London. Later on we spoke to the manager and she was saying "vendor cancelled the viewing after we called" we could tell they were not telling us the truth, she was apologising too. They do not have any professionalism in their customer service. They don't know how to serve the customer even Manager she just apologising but did not acknowledge we came from London. They did not follow any policy for cancelling a viewing. We gave our time, effort, took time off from work, and drove 4 hours to view this property only but everything was wasted.
1/5
Trustpilot0 STARS
I agreed to use this letting Agent to rent my property in Essex in 2016 as i was overseas attending to a sick relative and I wish i had left the property empty. This Agent put tenants in to my property that were unemployed despite telling me they were employed. I specifically said i did not want tenants with a dog, They put tenants in with a dog. They changed the utilities without my consent. They added additional clauses to the contract without consulting me in writing. They reduced the deposit without my consent. The tenants went into arrears and my two year nightmare began. The courts and baliffs eventually evicted the tenants. I normally do my own vetting without an issue in 20 years. Had i used this agent to manage the property they would never have put these tenants into the property. I could have found better tenants if i stood on the high street with a sandwich board on my back. These are the lowest of the Low.
1/5
TrustpilotVery poor communication
The head office and local branches don’t communicate. Both asking us to ring them and no communication between them both. We are buyers and they have been very poor with us. I would never sell with them, ever. Be very wary.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. William. Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
