Trusted Agent profile · Longbridge
★★★★★
1,029 reviews across 2 platforms
Bristol Road South, Longbridge, B45 9UA
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Longbridge, at Bristol Road South, is rated 4.1 out of 5 across 1,029 reviews on two platforms, including 8 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Longbridge.
Every review we hold for the Longbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotVery Effective Team
Viv and Caroline were very helpful from the start, very knowledgeable, proactive, always followed up to see what my thoughts were and kept me up to date with how everything was progressing. Can’t fault them.
Hey Deborah, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Wishing you the best of luck in your new home. Many thanks, Lydia
5/5
TrustpilotFinding our dream home.
We moved into our home 5th Jan 2022.From finding our dream home to our sign off and checks.we were looked after listened to and taken care of.Julie in the sales office is very knowledgeable helpful and supportive she talked us through everything.Gemma and Stuart the site managers, talked us through all aspects of our new home inside, and out. They were thorough and understanding, their knowledge was good and really this really helped us whilst we settled in.
Hi Kelly, thank you for your review. It's always lovely to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
1/5
TrustpilotTerrible
Great sales process with St Modwen however since moving in I have had nonstop problems with the quality of the house. The build quality is truly shocking. The customer service team do not get back to you in regards to your problems with the house. I have sent over 30 emails in regards to one particular snag and am still no closer to getting it sorted. In 6 months I have had over 80 problems. I would not recommend St Modwen to anyone.
Hi, we are very sorry this has been your experience and we have already contacted the customer service team who have made us aware they have been in touch. If you would like to contact us further on this please do not hesitate to email sales@stmodwenhomes.co.uk. Thanks, Lucy.
5/5
TrustpilotMy experience with st modwens
Mrs Cuthbert l would to thank Dan Ward from PEAR TREE FIELDS for great customer care very efficient and professional in his job
Hello, thank you for taking the time to review your experience with us, we will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
5/5
TrustpilotRob Wainwright & Matt Trever visit…
Had Rob Wainwright & Matt Trever visit our property to repair a leak in the loft and repair some damp damage on our property, both lovely professional guys who clearly take pride in their work. Friendly and made the repairs to a high standard. Thank you
Hi Chloe, We are so glad to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback. Wishing you a Merry Christmas! Thanks, Lydia
5/5
TrustpilotWe looked around the property with…Shirley
We looked around the property with Shirley who was very helpful and knowledgeable about the property and how it was progressing Shirley is always there if we forgot to ask something Outstanding customer service thank you
Hello Alan & Valerie, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lydia
1/5
TrustpilotPoor !
Poor ! Can show many of reasons why ! Fence was ripped down after living in the house for 16 months due to a accident on the contractors side broke my patio area removing fence and they shouldn’t
Hi Matthew, I am very sorry to hear you are disappointed in your journey so far. We have passed your review over to our Customer Service team who will be in contact shortly. Please do not hesitate to contact us further on sales@stmodwenhomes.co.uk Thanks, Lydia
1/5
TrustpilotStill rubbish
A few months on from my last review and, unfortunately, nothing has improved.
Hello, We are sorry to hear that you have been disappointed your experience. Please get in touch at contact@stmodwen.co.uk with details of your address and the development you live on so we can look into the issues raised for you. Best wishes St. Modwen Homes
5/5
TrustpilotFantanstic job by Sam,Mark of Mab
Fantanstic job by Sam,Mark of Mab , i don"t know what to said because or how it happened. Is like am still dreaming as a first time buyer ,i got there website true searching for new home ,and next thing the lady called me , that is Sam and from there she called Mark Davies and connectted me with him from there ,Mark got me Broker just like after i complete the form about my finacial and everything gone true.I believe as Mark asked me to tell him the true about me and not lie which i did ,it help a lot.Thanks again and agin Sam and Mark davies of Mab of south Ockendon. ST.MODWEN HOME. I will recomend them to every one that i know.From Olatunji Odujobi
Hi Olatunji, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned at Bennetts Fields. Many thanks, Lydia
1/5
TrustpilotI wanted to buy one of the 5 bed homes…
I wanted to buy one of the 5 bed homes since jul 22 at the copthorne new build site. The staff kept telling me to check the websites as any new releases are put on website.They never put the 5 bed on the website instead they sold them to their preferred buyers The staff kept misguiding me for 4 months and giving me false hope till all the 5 bed were sold I called them about 10-15 times in that duration I am really appalled by the behaviour
Hi Mr. & Mrs. Kazi, we are sorry to hear this. I have passed this information over to the Sales Manager and Head of Sales who have informed us that they have already made contact with you regarding this matter. If you’d like to get in touch to discuss this further, please email sales@stmodwenhomes.co.uk Thanks, Lydia
5/5
Trustpilotfast and easy
One question, one answer, one day. Simple, no stress.Thanks Nisha :)
Hi, thank you for taking the time to leave us a review. Wishing you all the best, Lydia
5/5
TrustpilotOverall, very good experience
I purchased my first new home with St Modwen's Longbridge development following an early bird reservation in 2021. My sales advisor throughout the process has been Aaron who has been very helpful and highly knowledgeable in completing the transaction successfully.Aaron sent regular build updates, gave helpful advice on choices and ancillary queries. Really impressed with the overall finish of my plot, the exterior of the apartment building looks fantastic! There have been a couple of snagging issues (to be expected with the size and number of properties to get through.)I have been quickly directed to Andy Leonard the site manager. Andy has also been very professional and skilled in addressing matters in a timely manner and answering questions. Really good knowledge from the team overall, very evident they are experienced with new property sales! Good group of staff who have helped make what can be a very stressful experience, less than stressful that need be! We will probably invest further in St Modwen properties in the near future.Thanks again St Modwen team!
Hi Gurpreet, thank you for taking the time to leave us a review. We love hearing that the team at Austin View have helped make your home buying experience a positive and exciting one! We'll be sure to pass your feedback on to everyone at Austin View. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotOverall, very good experience
I purchased my first new home with St Modwen's Longbridge development following an early bird reservation in 2021. My sales advisor throughout the process has been Aaron who has been very helpful and highly knowledgeable in completing the transaction successfully.Aaron sent regular build updates, gave helpful advice on choices and ancillary queries. Really impressed with the overall finish of my plot, the exterior of the apartment building looks fantastic! There have been a couple of snagging issues (to be expected with the size and number of properties to get through.)I have been quickly directed to Andy Leonard the site manager. Andy has also been very professional and skilled in addressing matters in a timely manner and answering questions. Really good knowledge from the team overall, very evident they are experienced with new property sales! Good group of staff who have helped make what can be a very stressful experience, less than stressful that need be! We will probably invest further in St Modwen properties in the near future.Thanks again St Modwen team!
Hi Gurpreet, thank you for taking the time to leave us a review. We love hearing that the team at Austin View have helped make your home buying experience a positive and exciting one! We'll be sure to pass your feedback on to everyone at Austin View. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotGreat service
Everything was easy going, which made the the whole buying a house a great experience.
Hello Kaela, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotWonderful experience
Ben was so helpful and made the whole experience so wonderful for us! He went above and beyond to answer our questions and to show us around. It was really a lovely experience! Would definitely recommend them, and Ben!!
Hello, thank you for taking the time to review your experience with us. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotThankyou St Modwen - Glan Llyn
Me and my wife have been in our home for almost 2 years and can confirm we have had a great experience.Big thankyou to Matt and Josh for always helping us when needed.As first time buyers we were worried with buying our first home but St Modwen has given us an amazing experience and made it so easy.We highly recommend.Glan llyn Newport (location)Wayne & Camilla 👍
Hi Wayne, thank you for your review! It’s great to hear you've had such a positive experience with us buying your first home. We wish you the best of luck in your new home! Many thanks, Lucy.
1/5
TrustpilotEasy purchase, poor aftercare
Buying the house was a relatively easy process.Site team were good for the first couple of weeks however, as soon as they hand you off to the customer service team it all goes down hill. After almost 2 years of chasing, I still have outstanding snags that were reported on move in week. Customer service have repeatedly “booked” contractors/technicians to visit however on numerous occasions the have not shown up.
Hi Loz, it's great to hear you've had such a positive experience with us so far. Many thanks, Lydia
1/5
TrustpilotPoor standard fittings
Fixtures and fittings designed to last 2 years and 20 minutes so just out of warranty when you contact them. One plus point from having to replace my front door is I can choose the colour. Pink with yellow spots will be in keeping with the houses being built on the development.
We understand your frustration with the durability of the fixtures and fittings. We strive to provide high-quality products that meet our customers' expectations. We appreciate your feedback, would you be able to send sales@stmodwenhomes.co.uk an email regarding your development and plot details so that we can pass this over to the most relevant team to get this looked into for you? Thanks, Lydia
5/5
TrustpilotRepair works
We reported shirking of staircase skirt and was arranged a repair for 26/4. Rob visited our house as scheduled and carried out his work with professionalism. He was polite and explained to us the steps he was going to take. The outcome is good as new. Both my husband and I are very satisfied. Thanks a lot, Rob.
Hello, thank you for your review. We love hearing how our employees have helped you in your aftercare service with us. Would you mind letting us know what development this review is for so that we can share this with the employees mentioned? Many Thanks, and wishing you all the best in your new home. Lydia
1/5
TrustpilotWe’ve now had our new home for five…
We’ve now had our new home for five months. There are so many issues from poor workmanship. So many things still need to be rectified and just aren’t getting done - kitchen cupboards need replacing, the front door needs replacing, glass in windows need replacing to name but a few issues and customer services just ignore your emails. I feel as if I’ve been scammed and I’m just devastated. I would hate to see anyone feel this upset.
Hi Heather, thank you for your review and for making us aware of your situation. We are sorry to hear this issue is outstanding. The Customer Service Manager has been made aware of this situation and should have been in touch to discuss this further. Thanks, Lydia
5/5
TrustpilotVisit to view Show House etc
From my initial enquiry (telephone call) the sales Team were very proactive and helpful. Mercedes spent 2 hours with me discussing and answering my list of questions in the site office and in the show house. Nothing was too much trouble. Some documents had to emailed to me, they were received the next morning as promised. The areas that she couldn't answer, she followed up with another visit to site arranging for me to meet the site manage and project manager. They were very friendly, helpful and exceptionally professional. I'm delighted to have started the 'buying' process.
Hi Joanne, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotThank goodness for John!
He is a massive asset to the St.Modwen’s team, John the technician always gives such a fantastic service. We’ve had quite a long list of snags and problems since moving in around a year and a half ago. Luckily St. Modwen’s has someone as capable as John who get's these issues fixed. Thank you for your fantastic work!
Hi Jessica, Thank you for leaving us a review. We've passed this review over to the team who will be sure to let John know about the review left for him. Thanks again, Lydia
5/5
TrustpilotGreat customer service and a great…
Great customer service and a great quality home👍. 10 out of 10 would recommend. My family and me had a great experience with all of the support team from sales associates, builders and customer service agents. So I would highly recommend looking into houses with them.Big thank you to a customer service manager - Lizzy. She helped us a lot with many questions and inquiries that we had. Overall amazing experience of buying a property!!!
Hi Daniela, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy
4/5
TrustpilotGood Until Signed Off
We had exceptional support from Olivia Jackson and the site team - Nathan, Tom and Tom - during the build and initial move in, but once we signed it off and transferred to Customer Service, the response has not matched that from the Sales people.
We appreciate you taking the time to share your experience. We're thrilled to hear about the positive support you received during the build and move-in process. We understand that the transition to customer service can sometimes be different, and we strive to maintain the same level of excellence across all departments. If there's anything else we can help with please feel free to email sales@stmodwenhomes.co.uk Thanks, Lydia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Longbridge.
