Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleEmmanuel and Riley have been incredibly efficient, helpful, and friendly throughout our move. From the beginning, Emmanuel has been informative and professional while maintaining a relaxed, approachable manner. Riley has also been excellent at responding promptly to our concerns and addressing maintenance issues, always with a friendly and personable approach. We really appreciate the support, assistance and professionalism from both of them.
When we moved into the property, there were several basic maintenance issues that had not been addressed, including a coat rack coming away from the walls, mouldy curtains in the bedrooms, and no lock on the bathroom door. We therefore documented and reported any and all issues we noticed so they could be discussed properly.
Throughout this process, Riley and Ashton from the maintenance team were helpful and constructive. They visited to look at the concerns raised and reassured us that they would obtain quotes where needed and discuss options with the landlord. We understood that not every issue would necessarily be approved and were completely open to having those conversations.
Unfortunately, our experience changed when we met with the branch manager, Dominic Cocklin. An email for a same-day appointment at our house with Dominic was sent and, although we explained that the proposed time was not convenient and suggested an alternative, this was refused. During the meeting, I found Dominic’s approach dismissive and patronising. I was repeatedly talked over and the overall tone left me feeling as though I was being treated like a child rather than an adult raising reasonable concerns. I was also told he was going to “teach us how to live in a period property”, despite none of the issues raised relating to the challenges of living in a period property. Several previously discussed issues were dismissed in a way that felt non-constructive, and I was disappointed to be singled out, when my other housemate spoke with him, as though I was responsible for raising these concerns, despite them being shared household issues.
This review is not about maintenance issues not being resolved; we would have been understanding if certain things were not possible to fix. The issue was the disrespectful and unprofessional manner in which the conversation was handled. I expected a reasonable and respectful discussion about outstanding maintenance matters, but instead the interaction left me feeling as though I was being reprimanded rather than having a constructive conversation with a professional.
Had our experience been solely with Emmanuel, Riley and Ashton, our overall impression of Winkworth Bow would have been much more positive and my given star rating would be higher.
Elenya · 8 August 2026
★★★★★ 4/5
GoogleBoth Emmanuel and Riley have been incredibly helpful throughout our move. Emmanuel has been professional, friendly, and welcoming since day one. Riley has been incredibly patient and always on top of any concerns or requests we've had regarding the property. They've both been a huge help throughout the entire process, and we really appreciate all of their hard work in making our move as smooth as possible. Thank you both!
With that being said, unfortunately, our experience with the branch director has been very different. We were given notice of a property visit on the same morning, which we believe did not provide reasonable notice. When we explained that it would be more convenient if the visit could take place on a different day so that more of the tenants could be present, this request was refused. During the visit, the director did not appear interested in discussing or resolving our concerns about basic maintenance issues. Instead, he responded in a way that came across as patronising and dismissive. Overall, we found our interactions with him to be unprofessional and unnecessarily unpleasant.
Penny · 1 August 2026
★★★★★ 1/5
GoogleDominic is the singularly most unpleasant man I have ever had the misfortune of dealing with.
My partner & I spent 6 months being unable to shower any time outside the hours of 2 - 4am. After MONTHS of trying to escalate the issue (Winkworth use a ridiculous outsourced maintenance platform with no accountability, probably saving them thousands at the cost of tenants' welfare) we were then Section 21 EVICTED from the property... which I strongly believe was unlawful.
Dominic the DIRECTOR of Winkworth Bow repeatedly claimed that our ask for fair compensation for lack of means of sanitation was "proof" of our staying in the property solely for "financial gain"... 2 young people wanting to keep their home amidst a rental crisis. Fantastic stuff🥴
The utter disdain for tenants from this estate agency is palpable and I truly don't know how Dominic can go day in day out feeling anything but crippling shame for the state he leaves tenants in.
Prospective tenants: Learn your renters' rights and stand by them. It got us compensation, even if it wasn't enough for the hassle and nightmare of a tenancy.
Landlords: Don't even bother. Our landlord ended up having to step in to resolve the dispute due to Dominic's lack of action and professionalism.
Leila · 22 May 2026
★★★★★ 2/5
GoogleOffered on a flat for sale via Winkworth Bow after a positive viewing and was told by one member of staff that there would be opportunity to further increase our offer; and told by another that this was absolutely not policy (in a rather dramatic conversation that made me feel pretty uneasy). I believe one of them was the manager, so it felt a bit off that they were seemingly throwing eachother under the bus. Ultimately, the agent proceeded with an earlier offer and my higher offer was never passed onto the seller despite being submitted before the end of the window provided by the agent and all necessary compliance checks ready and cash in hand. The seller was never told of my offer and not given a choice.
I would be very mindful selling through Winkworth - this doesn’t seem ethical to me and if I were the seller I would be most disappointed to know I missed out on a legitimate higher offer.
E · 22 April 2026
★★★★★ 5/5
GoogleDominic was outstanding from start to finish, highly communicative and extremely professional. He kept us informed throughout the entire process. Although we unfortunately lost a buyer along the way, Dominic quickly found a new one within just a few weeks. We would highly recommend his services!
Molly & Andy
Molly · 18 April 2025
★★★★★ 1/5
GoogleHorrible experience renting through Winkworth, and I would not be ever renting from their properties again.
As a tenant, they will try their utmost to falsely squeeze money from you, whilst continuously neglecting their duty as property managers to adequately provide contractors to fix issues with the property (hint landlords - if they’re giving you a charge from one of their ‘contractors’, contest it, as it’s grossly inflated and they’ve probably not even fixed the issue!)
Can safely say that there are plenty f estate agents who are more legitimate, professional and efficient than Winkworth.
DO NOT RENT WITH THEM
Isaac · 30 March 2024
Agent replied · 27 February 2024
Isaac and Alice hi - you left the place in a disgusting condition that was not acceptable so yes we are going to claim for a clean through the DPS. The case is in adjudication with the DPS with a lot of evidence of before your tenancy and post your tenancy. The final decision is down to the DPs and therefore I don't see how we can be to blame.
All of our landlords are extremely happy with the pricing of our contractors and we as an agent earn nothing off of the contractors to keep the price down and it is not for you to comment about something you are ill informed about.
I did try to phone you to talk through the issue however you put the phone down on me. Shows me that you were surprised and embarrassed to receive a call from me to discuss your one sided and ill informed review. Its a shame that you are unwilling to engage and learn but prefer to lay into someone's business with ambiguous accusations.
★★★★★ 1/5
GoogleWe put a holding deposit down on a property and then were told that it had been given away to someone else 5 days after. Why even ask for a holding deposit? We were given no updates in the meantime and I had to call them to ask for one. Now I have nowhere to live during this ridiculous housing crisis, so thank you for that 👍 …
Tú · 30 March 2024
Agent replied · 27 February 2024
I am sorry to hear that your experience was distressing - it is never a nice situation when people are outbid on a property. This is a case where the market has lots more demand than there is supply.
The delay in the money being returned to you is due to a three day BACs payment return to you as well as the weekend where business banking does not work. I have now addressed this with the accountants and we have a faster payment process in place.
I do hope you found a lovely property and are happy.
★★★★★ 5/5
GoogleA great experience - they went above and beyond, and were absolutely fantastic all the way through the process. Highly recommend!!
Joanna · 8 August 2026
★★★★★ 4/5
GoogleJust move in and for me it was a good experience, the agent Emanuel was very patient and polite, as an agency they are very kind with people in comparation with others that i had to deal befor. Thanks for everything ,for helping finding my place.
Melania · 13 April 2021
Agent replied · 27 February 2024
Melania hi.Thank you for the lovely review regarding Emmanuel.
★★★★★ 5/5
GoogleEmmanuel was our agent and he responded to our questions and needs very well. We were met at a very nice unit with professional service. We also experienced a personalized approach that we enjoyed. Very professional.
Charles · 13 April 2022
Agent replied · 27 February 2024
Charles thank you for the lovely review regarding Emmanuel.
★★★★★ 5/5
GoogleThe rental team was extremely helpful and made the moving out process extremely easy!
Georgi · 25 July 2026
★★★★★ 5/5
GoogleIncredible service from winkworth bow. Thoroughly enjoyed working with the team 😃 …
Crispy · 25 July 2026
★★★★★ 5/5
GoogleWe were SO impressed by Winkworth, Bow. Tanveer and Moiz were consistently professional, highly knowledgeable about the Stratford housing market and had very clear advertising strategies which seriously paid off for us as our property went for significantly over the asking price in just two block viewings. They always answered the phone, or rang back within 10mins (we were in Australia during the sale and due to the time difference this was crucial to us), were very responsible by email, and always had time to discuss the consequences of various decisions that needed to be made. They blew all preconceptions of Estate Agents out of the water and we would without hesitation highly recommend Winkworth to anyone. Thanks guys - you ROCK!!
Rebecca · 29 February 2016
★★★★★ 5/5
GoogleFantastic agency. I've worked with these guys on both the rental and sales side and cannot recommend them enough. Special gratitude to Tanveer Ahmed and his team - they have managed my property in South Woodford for a few years now and its been great.
- Always answer the phone when you call
- Swiftly deals with queries
- Never had an issue with tenants as they are correctly vetted
- Competitive on price
- Takes care of issues quickly (ie my boiler broke and he helped me to get it sorted).
Don't hesitate to use these guys.
Deborah Hayes
Deborah · 29 February 2016
★★★★★ 4/5
GoogleI have used Winkworth for over 8 years now to rent an apartment. Recently I instructed Moiz Ahmed from Winkworth Bow to sell an apartment on my behalf. From start to finish Moiz could not have been more helpful even though we had 2 sales fall through Moiz kept finding the buyers and also kept both myself and the buyer informed of progress as and when required. I would certainly recommend Winkworth bow and will use their services agin.
Gerard · 28 February 2017
★★★★★ 5/5
GoogleJust wanted to thank you for the great service and professionalism with which the sale of my property was handled by Tanveer and his team. He managed to secure an offer close to the asking price and the property was sold within the required timeframe. Prior to the sale he handled the lettings side of the property for about ten years and it was a pleasure working with him. Would recommend him for the excellent service and competitive fees.
Salim · 29 February 2016
★★★★★ 5/5
Googlegood team that helped a lot with my enquiries
101eeY · 25 July 2026
★★★★★ 5/5
GoogleGreat sales team, very knowledgeable!
Filip · 8 August 2026
★★★★★ 5/5
GoogleGreat team to work with!
Karine · 8 August 2026
★★★★★ 5/5
GoogleThe team was very knowledgeable and helpful!
Shauna · 25 July 2026
★★★★★ 5/5
GoogleGreat team, very helpful thank you!
Sonny · 25 July 2026
★★★★★ 1/5
GoogleThe worst you could ever imagine. Avoid at all cost! Almost 9 weeks in and the boiler is still down. Escalated that again and again and again, no response, no repair! Thank god my office is still open during the lockdown so I can get shower! I wonder whether this is what you call professionalism?
Will · 13 April 2021
Agent replied · 27 February 2024
William, Dominic director of Winkworth Bow. Can you please tell me what property this is please. I can’t find you on our system and I am concerned it is not our office. Either way I can’t point you in the right direction. Thank you.
★★★★★ 1/5
GoogleAvoid at all cost. Absolute lack of communication during the tenancy, and then absolutely shocking lack of conversation on check-out.
There were several issues with the house itself, the council property was not …
Angel · 13 April 2021
★★★★★ 1/5
GoogleMy experience with Winkworth has been extremely poor. Their lack of response to issues and attitude when they finally reply is horrendous. The conversations just goes in circles. I no longer use them, but they sent me a email over 3 months later saying I owe them money, after I checked if everything is cleared (though they didn't respond to that email). Avoid this branch. Hard to say if the other ones are any better.
Samantha · 28 February 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
