Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was in desperate need of a new place due to issues with my previous landlord, and UKmate totally saved me! A massive thank you to Jeffry who helped me find a great flat so quickly. While the location was slightly different from my initial plan, the commute is actually super convenient. The flat itself is beautifully decorated and perfectly within my budget. I loved the transparent, fixed-price model on their website, zero stressful haggling with landlords! Move-in was fast and seamless, and Jeffry even surprised me with a welcome gift. Highly recommend UKmate, especially if you need to find a quality place urgently!
NAME · 20 March 2026
★★★★★ 5/5
GoogleThere were quite a few properties to choose from, and my friends and I all used this agency. They have an in-house maintenance team, so their response time for any repairs is much faster than other foreign agencies we've used before.
Rui · 27 March 2026
★★★★★ 5/5
GoogleI’ve had a fantastic experience with UKmate. The entire leasing process was incredibly smooth and professional from start to finish. What really sets them apart is their maintenance service, whenever a small issue cropped up, their team handled it with impressive speed and efficiency. It’s rare to find a rental agency in the UK that truly cares about the tenant's living experience. If you’re looking for a stress-free home in London, I highly recommend them!
Paul · 20 March 2026
★★★★★ 1/5
GoogleVery horrible agent, they try to play tricks to take your deposit. They won’t provide you any move-in report and the room is very dirty when you moved in. However, when you move out, they’re expecting a professional cleaning from you and they start to deduct your deposit for the spots on the wall which have been there for years, before the move-in date.
If you really have to live in their house, make sure you have taken pictures for every corner of the room. And be ready for the long dispute period with the DPS to take back your own money, which they threaten to be 3-6 months.
# As a response to their reply, the system they claim doesn’t work at all. There’s no way to upload the inventory status when you move in. And regarding the fix requirement submitted, there won’t be any valid response from the system to prove that you’ve raised it. After you submitted the request, there’s no way for you to revisit them. You’d better keep a spare records on your side as proof to protect yourself, if you have to argue with them via a third party one day. Which luckily I did.
Since they claim they have a professional check-in and check-out process? How the room is rented out in bad condition? How can they double charge the tenants for their own bad service?
And the response from them really depends on the property manager you get. Unfortunately, most of them are college graduates and not professional at all, they just come and leave fast. During the 18 months staying there, I’ve got 4 property managers and unfortunately only one of them is good enough.
Chloe · 20 December 2024
Agent replied · 10 December 2024
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. At UKmate, we strive to provide a smooth and transparent tenancy process.
If you encounter any cleanliness issues upon moving in, please notify us immediately, and we’ll arrange for professional cleaners to resolve the matter promptly. We handle deposits in strict compliance with the Deposit Protection Scheme (DPS) rules, ensuring any deductions are based on clear, documented evidence. Disputes are resolved fairly through the DPS, and while delays may sometimes occur due to their system processes, we’ll do everything possible to assist in expediting the return of your deposit.
To ensure transparency, we have a system in place where tenants are required to upload photos of the property’s condition on the first day of their tenancy. This documentation helps avoid misunderstandings and ensures fairness when assessing the property at move-out.
If you have further concerns or need assistance, please don’t hesitate to contact us at support@ukmate.co.uk. Your feedback is invaluable, and we’re committed to improving your experience with us.
★★★★★ 5/5
GoogleLovely team and always be there to help! Special thanks to Claire helping me to secure the rent just under 2 days🩷 …
Anki · 29 September 2025
★★★★★ 5/5
GoogleThe lettings negotiator Dexter is very friendly and helpful. He found our family a perfect new home! Thank you!
ZHANG · 29 September 2025
★★★★★ 5/5
GoogleSmooth rental experience with UKMate. The property was clean and exactly as shown in the photos. The team was responsive and handled the paperwork efficiently, which made the move-in process very easy for me. A reliable agency for anyone looking for a flat in the UK.
Nanqian · 17 March 2026
★★★★★ 5/5
GoogleAs a landlord in Wembley, I had a great experience with UKmate. They found a tenant very quickly and handled everything efficiently. Communication was clear throughout, and the whole process was smooth and stress-free. Highly recommended.
OOO · 20 March 2026
★★★★★ 5/5
GoogleMy experience renting with UKmate has been fantastic. From the beginning, Claire, the sales agent, patiently answered all my questions about the rental process and organized viewings smoothly, making me feel reassured and confident. After moving in, Zela Zhang and Yanice have been incredibly responsive and efficient in addressing any maintenance requests, always with a friendly, positive attitude. The team at UKmate stands out as reliable and highly professional, and they genuinely care about the tenant’s experience. I’d definitely choose to rent with UKmate again in the future and will enthusiastically recommend them to friends looking for a place.
Pillevi · 20 November 2024
★★★★★ 5/5
GoogleThese are the best property agents ever . I never got a problem with them for anything literally - raising maintenance issues , contracting , deposits etc. Ms Claire Wang is the most humble and best person as a property manager I have ever had to work with . So accommodating and understanding .
Kunal · 10 June 2023
★★★★★ 5/5
Googlegreat range of properties and staff are very professional with advice and recommendation! very convenient communications on WhatsApp with all the arrangement from enquiry to viewing to booking.
Dexter · 17 March 2026
★★★★★ 1/5
GoogleDiaster agent. First of all, because we move in they promised a parking lot and we found there is none after signing the contract - that costs us so much trouble and money to get one for our cars. After a year we moved out and handed the …
Wing · 17 July 2025
★★★★★ 5/5
GoogleTotally ok. Really helpful agents and convenient rental services. Not too much time spending on billing set ups or repairs.. would recommend
Tt · 20 March 2026
★★★★★ 5/5
GoogleI would like to say thank you ukmate! When I first come to London, it is very hard for me to find a suitable place to live, most of agencies from rightmove didn't reply to me timely, which wastes my time a lot, until I found a quite good …
Yuting · 17 June 2025
★★★★★ 5/5
GoogleJust done my check out for a one year tenancy agreement with UKmate, I would say the whole process is quite smooth, well organised with solutions, I prepared my my checkout according to the checkout instructions with assistance of their …
B · 17 September 2025
★★★★★ 1/5
GooglePaid deposit for a room. Got told the room is taken, completely invalidating the point of paying a deposit and they took £50 out of the deposit before returning it to me. They also told me things like "why didn't you choose another room we have" and "sorry, that's just out policy" when justifying the money taken. Greatly disappointing.
EDIT: They paid back the £50 after 3 months and act like they did me a favor while asking me to delete this review
Zhao · 11 March 2024
★★★★★ 5/5
GoogleI would like to express my heartfelt thanks to the PM and sales team at UKmate for their exceptional service throughout this past year. Your support and attention to detail have made my experience truly wonderful. It’s been a pleasure working with such a dedicated team. I hope UKmate continues to grow and succeed. Keep up the great work!
Mingyang · 20 December 2024
★★★★★ 1/5
GoogleBad experience not a lot of transparency with the landlord basically throwing bills on tenants with little details about what to do.while moving random tenants into the house without notifying tenants.
Eli · 29 September 2025
★★★★★ 5/5
GoogleHandover was very smooth and honest
Laixiang · 21 October 2024
★★★★★ 5/5
Googlegreat experience renting with ukmate for my first year in the UK! affordable price, friendly and supportive staff to answer all my questions. Highly recommend
Jiayu · 29 September 2025
★★★★★ 5/5
GoogleRented with UKMate for 2 years, everything was smooth and stress-free. The staff are very helpful and responsive. Highly recommend
Chen · 29 September 2025
★★★★★ 1/5
GoogleWhat a waste of time from Belle. Viewing agreed, confirmed, i made the journey in,for her then just text “oh she thought it was the next day”. Appalling “apology “ given and that’s all. Much better actual agents out there.
Anna · 30 January 2025
★★★★★ 5/5
GoogleVery helpful and smooth transition
Max · 27 November 2025
★★★★★ 5/5
GoogleOne of the best experiences with UK Mate they exactly know the right property for you. Customer service is also amazing they literally help you on every step.
Satyam · 25 February 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
