Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a new tenant in an apartment managed by Susan Metcalfe we have had a very positive experience. The whole process, from viewing to moving in, was completed extremely quickly and thoroughly professionally. The team was a delight to deal with. And, most importantly, we love the flat. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Alan · 10 November 2021
Agent replied · 9 November 2024
Thank you so much for your kind words, Alan. We really appreciate you taking the time out to share your experience with us. Happy to hear you that you love the flat.
★★★★★ 5/5
GoogleA couple of months ago I let my flat in Oval through Susan Metcalfe Residential - Can I say what a pleasure it was doing business with them. Courteous, professional and above all efficient. They had tenants in the property within days of it going on the market! I couldn't recommend them highly enough.
Tim · 16 April 2021
Agent replied · 9 November 2024
Thank you so much for your kind words and 5 star rating, Tim. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleRelationship: Tenant
The team at Susan Metcalfe are excellent. From sales/ lettings team through to the Support. I've used Susan and her team for the last 3 years and couldn't fault them. Genuinely kind/ family feeling team.
A complete breath of fresh air.
F · 11 November 2019
Agent replied · 9 November 2024
Thank you so much for the 5 star rating. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleSusan Metcalfe and her team were extremely kind, efficient and professional in their advice and guidance.
Flavia · 25 March 2023
Agent replied · 9 November 2024
Thank you so much for your kind words, Flavia. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
★★★★★ 5/5
GoogleGreat team, very responsive to queries, efficient. Overall, it was a wonderful experience working with them!
Divya · 16 April 2022
Agent replied · 9 November 2024
Thank you so much for your kind words and 5 star rating, Divya. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
★★★★★ 5/5
GoogleA great team and highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Ena · 10 November 2020
Agent replied · 9 November 2024
Thank you so much for your kind words, Ena. We really appreciate you taking the time out to share your experience with us!
★★★★★ 1/5
GoogleAvoid this estate agent at all costs. They are clueless about managing properties, spend a lot of time sending long emails but totally lack effectiveness.
Vincenzo · 25 March 2023
★★★★★ 5/5
GoogleBest property management co in Kensington
Andrea · 11 November 2019
Agent replied · 9 November 2024
Thank you so much for your kind words, Andrea. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleGreat overall service from Susan Metcalfe. A highly professional, efficient and friendly team.
Conor · 25 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
M · 24 November 2024
Agent replied · 24 May 2025
We are very grateful for your generous 5-star review!
★★★★★ 5/5
GoogleRating only, no written review.
Peter · 25 October 2024
Agent replied · 24 May 2025
Thank you Peter for your 5-star review! Thank you for your support.
★★★★★ 5/5
GoogleRating only, no written review.
Jools · 24 March 2024
Agent replied · 9 November 2024
Thank you so much for 5 star rating.
★★★★★ 5/5
GoogleRating only, no written review.
Briony · 25 March 2023
Agent replied · 9 November 2024
Thank you so much Briony, we count ourselves lucky for clients like you.
★★★★★ 5/5
GoogleVery friendly staff
EddyB · 16 April 2022
Agent replied · 9 November 2024
Thank you so much for your kind words and 5 star rating, Eddy. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleExcellent service!
The · 16 April 2022
Agent replied · 9 November 2024
Thank you so much for your kind words, Ion. We really appreciate you taking the time out to share your experience with us.
★★★★★ 1/5
GoogleRating only, no written review.
Tanzia · 10 November 2020
★★★★★ 5/5
GoogleRating only, no written review.
John · 10 November 2020
Agent replied · 9 November 2024
Thank you for the 5 star rating, John. We look forward to working with you again in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
