5/5
TrustpilotProfessional Team
Laura and Kristen were both very professional, supportive and responsive with finding the property and once secured with any queries we had.
Trusted Agent profile · London
Verified
Streets Ahead London reviews
★★★★★
1,469 reviews across 4 platforms
25 High Street, London, SE25 6EZ
Part of Streets Ahead, see every office.
Streets Ahead's office in London, at 25 High Street, is rated 4.6 out of 5 across 1,469 reviews on four platforms, including 294 Google reviews rated 4.6.
294
Reviews on Google
This office
226
Reviews on Facebook
Business-wide
2
Reviews on Yell
This office
947
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent customer service, one happy client
Thank you to everyone involved who has made the whole process of finding a tenant easy and efficient from start to finish. Being abroad I have to rely on others and the Streets Ahead team has made this completely painless with very good communication and actions. Credit where it´s due, you have all gone above and beyond my expectations.Should I find myself needing another tenant at any time I´ll be sure to contact Streets Ahead immediately and I would have no reservations about recommending them further.
3/5
TrustpilotWe used Streets Ahead to sell our home…
We used Streets Ahead to sell our home in South Norwood. The initial sales tactic that was suggested did not work, but the house was sold (a little later than we'd initially been led to believe was likely). The price achieved was within the range that Streets Ahead had estimated. We had chosen Streets Ahead because of the separate sales progression service. However, once we sold it turned-out that they did not seem to have a dedicated sales progressor at the branch. So it felt like I was doing a lot of the work I had assumed the sales progressor would be doing. To make things worse, the main agent dealing with us then left with almost no warning or handover. Our sale went very slowly - it turned-out this was because our buyer was not in a hurry and not engaging. It took a long time for me to realise this and I solved the situation by threatening to pull-out, to force our buyer to start taking action. If Streets Ahead had been a better agent they would have realised the situation earlier and solved it for me, making our move happen earlier and saving me a lot of stress. Overall, I was disappointed with Streets Ahead compared to the service I thought I was going to get. But you could probably do worse - they did get the house sold at a fair price.
5/5
TrustpilotMichael Ansong was our agent for our…
Michael Ansong was our agent for our recent purchase with Streets Ahead. He was really professional, incredibly helpful and a lovely guy. Nothing was too much trouble.I would definitely recommend Streets Ahead.
5/5
TrustpilotGreat experience as first-time landlords
Our experience of renting out our flat for the first time with Streets Ahead has been a really pleasant surprise. Nick, Emma and Gemma listened to us as landlords, have been extremely responsive to our questions and demands, and helped us find great tenants quickly. Can't ask for much more than that!
Agent replied · 19 June 2024
Thank you Simon for your review. I will pass your great comments on to Nick, Emma and Gemma. Thanks, Laura
4/5
TrustpilotI received really good service from the…
I received really good service from the whole of the Streets Ahead team but a special thank you to Emma who was very efficient and professional in all dealings . Will use them again .
5/5
GoogleGreat service and competent staff. In particular, I would like to thank Enzo, Nick and Emma for their agility and dedication in finding us a new home! I definitely recommend this company. ! ☺️
5/5
TrustpilotNaliah was friendly and helpful and she…
Naliah was friendly and helpful and she tried her best to always keep me informed of any new property coming on for lettting.Her conmunication was spot on.Good experience.Tony
5/5
TrustpilotBrilliant Service
We have been very impressed with Streets Ahead. Moving to London from the midlands, it's been difficult to secure viewings but Autumn took the time to provide us with a virtual viewing for the property we wanted and then played a big part in our application being accepted by the landlord. When Emma joined the process she was very helpful and made the next steps easy to deal with. They've both been fantastic and we'd recommend Streets Ahead to anyone looking to move in SE London!
5/5
TrustpilotIncredibly helpful Staff
Fantastic service, professionalism and warmth. I highly recommend Ryan for a stress free and pleasant renting experience.
5/5
GoogleI would like to thank Shakira the property manager who looked after the property I was renting. Shakira always made herself available whenever I needed her and made the whole process of checkout really simple and easy. Thank you for everything Shakira and Streets Ahead Team.
1/5
GoogleDO NOT RENT WITH THEM! they have terrible service and are very rude, if your house is broken into they will not send anyone round to secure the place and will leave the door unlockable so it can just be pushed open also they will not be …
5/5
GoogleGreat service and very friendly people. Thanks to Enzo and Emma for sorting out our flat in such a short time and easy way!
5/5
TrustpilotGeorge & Emma at Streets Ahead…
George & Emma at Streets Ahead (addiscombe) were amazing from start to finish with helping me secure a rental property. Every email/question was delt with promptly and I was made to feel that nothing was too much of a ask. It’s the first time I’ve had a really present experience with an estate agent as the last ones I had were terrible. They have both restored my faith in estate agents and feel lucky that I had them both to set up new new home. Massive thank you to you both!!!
1/5
GoogleHUGE RED FLAG!!! Try to avoid at any cost. Totally unprofessional, took us 4 months to get our deposit back. And this was just a rotten cherry on the top of a bitter cake. The whole period of renting woth them was absolute nightmare. Their …
Agent replied · 19 June 2024
Dear Jakub, Thank you for taking the time to share your experience with us. We are sorry to … More
4/5
TrustpilotLaura Costa
Laura became our new property manager last year and her responsiveness and dedication have really made living at our flat an easy journey for the past year. Her swift and thorough communication has been a breath of fresh air, making every interaction a positive and seamless experience. It's reassuring to know that we can always count on her to address any concerns promptly and efficiently!
5/5
FacebookGeorge was very patient and helpful throughout my property search. His video tours were absolutely thorough which is useful in this crisis. He called and followed up really well to make sure the process was going smoothly. thanks George! You're the best 👍🏽
5/5
FacebookDan and Emma were incredibly helpful with my partner and my search for a new rental property during lockdown. The whole process from start to finish was a breeze, especially considering the limitations. I can't recommend the Crystal Palace Streets Ahead team enough!
5/5
FacebookWould highly recommend streets ahead and especially George Barnes. Although I didn’t end up finding a property with him, he helped and guided me through many properties. Always quick to reply to my messages and had lots of lovely places to offer.
5/5
TrustpilotThis feedback is well over due!!
This feedback is well over due!!! As one will know how busy it can get moving in, and sorting things out etc. George Barnes & Emma Mckenzie have been absolute GEMS, helpful, and very professional at all points. I have recommended people to Streets ahead because of these two individuals. They reply promptly to your emails and calls, and it have been a good good journey. I hope your company know and see how valuable you are, as every company wants the best of the best and that is you both. Thank you once again. Toyin
5/5
TrustpilotI was very happy with the great help I…
I was very happy with the great help I had from Cameron and his team who are devoted and kind peoppe. I would recommend him as he’s a wonderful and motivated person.
5/5
GoogleMy experience with Street Ahead was amazing, Megan was very professional and kind all throughout and that made my flat search very easy.
1/5
TrustpilotSlow response if any response when…
Slow response if any response when enquiry about viewing property to buy or rent. Emails no answers call you will be told someone will call back don’t get call back so you call each day same response then final response all gone even tho add will say just addedPurley branch on more than one occasion
Agent replied · 19 June 2024
Hi Vincent,We are sorry you’ve had this experience. If a property has gone, we should still call you to let you know. I’d like to look into this further for you and find out why this didn’t happen. You can always reach me, weekdays, on streetsaheadsocial@gmail.com. Thanks,Rebecca
5/5
TrustpilotFor a worker to attain that height of…
For a worker to attain that height of pure class and professionalism then the management should be given accolades.(Just like the proverbial sayings that charity begins at home) Ryan’s professional way of handling and dealing with issues is on a top notch for a man of his age.I will recommend him and his company to all my friends who re in search of renting or buying of property thanks.Kind regards Daniel Ayobahan
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