Trusted Agent profile · London
★★★★★
50 reviews across 2 platforms
15 Stratton Street, London, W1J 8LQ
SmartLandlord's office in London, at 15 Stratton Street, is rated 4.8 out of 5 across 50 reviews on two platforms, including 13 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have worked alongside Smart Landlord
I have worked alongside Smart Landlord for a number of years, and Jonathan and his team have always been on hand to answer any questions and provide support whenever needed.
Hi Darren, thank you for your review. It is an absolute pleasure to work with you as well. Long may it continue!
5/5
TrustpilotProfessional and courteous property investment and management
I'm happy to recommend SmartLandlord to anyone looking to start off or expand their UK property portfolio. They guided me throughout the slightly daunting process of purchasing my first buy-to-let property in the UK, have been invariably helpful and easy to reach without being pushy or rushing, and have kept me regularly updated without having to be asked or chased. Special thanks to Jonathan who was my local contact. I look forward to working with them again in the future as soon as the opportunity arises.
Thank you for recommending our services to others. We look forward to working with you again in the future.
5/5
TrustpilotReally very happy with SmartLandlord
Really very happy with SmartLandlord! Aftre much consideration we decided to bite the bullet and go with SL, because we felt that they had provided us with sound and transparent advice and understood the UK property market. These thoughts where compounded once we started purchasing the first of 3 properties with them. Now that we have completed our investments we could not have asked for a better partner. Special thanks to Jonathan who was alongside us throughout. 10/10.
Thank you for your continued business and 5 star review.
5/5
TrustpilotGreat service and experience
Great service and experience. Jonathan was very helpful throughout the whole process
5/5
TrustpilotThe team at Smart Landlord have been…
The team at Smart Landlord have been brilliant and professional throughout. I have now purchased my second property. I would happily recommend their services to anyone looking to invest in UK property.
Hi David, thank you for your review. Please do not hesitate to contact a member of the team if we can be of any further assistance.
5/5
TrustpilotExcellent Delivery of Project
From start to finish of my buying experience, I was guided by Jonathan Stephens who was my contact with SmartLandlord.
Hi Christopher, thank you for your review. We’re delighted to hear that you’re happy with the first of hopefully many investment properties, and we look forward to helping you again in the future.
5/5
TrustpilotVery happy to leave SmartLanlord a…
Very happy to leave SmartLanlord a review to confirm that I have been delighted with the service and advice I have received when purchasing and renting out my first buy-to-let property in Birmingham. Big thanks to Rachel, for answering what must have at times seemed like my never ending list of questions regarding the lease and letting contracts
We are delighted to receive your feedback regarding a valued member of the team Thanks for your 5 star review.
5/5
TrustpilotI’ve been with Smart Landlord for 12…
I’ve been with Smart Landlord for 12 months now as a landlord and can honestly say I’ve never had such a consistently positive experience with a estate agent. The staff at Smart Landlord have been so friendly and helpful from the very beginning - the support they gave us on our property hunt was really personable and proactive, the onboarding process was clear and smooth, and our property manager Simon is super attentive, friendly and quick to reply to any of our questions/tickets raised. I highly recommend Smart Landlord.
5/5
TrustpilotAccessed a deal I wouldn't have been able to secure without SmartLandlord
I recently worked with SmartLanlord, and I was very impressed with their professionalism and expertise. They were always available to answer my questions and kept me informed throughout the purchase process. They also negotiated a great off-plan deal for me. Based on my experience, I would recommend Jonathan and his team.
Thank you for your review. It was a pleasure to assist you.
5/5
TrustpilotSmart Landlord 👌🏼
Smart Landlord (Jonathan) is very professional and knowledgeable. He gives honest, clear advice and delivers on what he promises. I wouldn’t hesitate to recommend him to anyone investing in property or looking to sell
Hi Kyle, Thank you so much for your feedback. We are delighted that you found our advice honest and clear, and that everything was delivered as promised. Thanks again for the recommendation. If you ever need support with a future investment or sale, we would be happy to help. SmartLandlord
5/5
TrustpilotExcellent and Professional
I recently had the pleasure of working with Jonathan Smart as my property investment consultant, and I couldn’t be more impressed! From our initial meeting, it was clear that Jonathan is highly knowledgeable and passionate about the real estate market. Jonathan took the time to understand my investment goals and provided tailored advice that truly aligned with my needs.
5/5
GoogleI had a very positive experience… I had a very positive experience working with SmartLandlord throughout the process of acquiring and setting up my investment property at Trinity Point, Gravesend. From the start, the team provided clear and professional support during the property purchase, guiding me through each step and making the entire transaction feel smooth and well-managed, which is especially important when investing remotely. After the purchase, they continued to assist by sourcing and coordinating the furniture package, responding to changes and requirements from the letting agent without hesitation. Their involvement didn’t stop there, they also recommended My Property Host as a short-let management company, who have since listed the property and successfully secured full bookings for the current month. What stood out most was SmartLandlord’s ability to remain engaged at every stage, not just selling the property, but helping make it income-ready. That level of follow-through is rare and very much appreciated. I’d confidently recommend them to anyone looking for a hands-off, well-supported property investment experience in the UK. Dave
5/5
TrustpilotI highly recommend SmartLandlord…
I highly recommend SmartLandlord (Jonathan and the team). They were extremely professional, always efficient with any questions, knew the market inside out and an absolute pleasure to work with.. Hands down the best experience I've had with an agent to date.
Thank you for your review. We are delighted you had such a positive experience.
5/5
TrustpilotJonathan has been very helpful and…
Jonathan has been very helpful and helped me understand areas I hadn’t previously considered. I was looking for a property with a decent yield which we have now identified so am happy, many thanks.
Thank you for choosing SmartLandlord, we are delighted to have helped with this search.
5/5
TrustpilotI highly recommend the team at Smart Landlord
The team at SmartLanlord have been extremely helpful from the beginning to end of my investment journey with them. They were always available, super quick to answer phone calls and really efficient in dealing with my queries. To top it off, they also gave me excellent advice on the legal terms around the lease agreement that was invaluable to help me understand what I was signing and meant I could invest with complete confidence. I would 100% recommend their services.
Hi Louise, thank you for taking the time to leave such positive feedback!
5/5
GoogleThis all-in-one platform for modern landlords has transformed the way I manage my real estate investments. The document management system ensures order and security, while the scenario simulation and comparison tools make it easy to choose between investment options. This platform is state-of-the-art in every respect. The user-friendly design makes everything accessible.
5/5
TrustpilotProfessional and courteous
We were in touch with Jonathan for the purchase of an off plan apartment. He was very quick to respond, professional and courteous. Process has been efficient and without fuss to exchange, as we like it. Thank you.
5/5
TrustpilotExcellent service
We were very pleased with the service provided by all the team at SmartLandlord during the purchase process of our property in Hull. They were professional and courteous with excellent communication throughout, and to top it off we have found out this week that the development is on schedule to complete 2 months earlier than originally advised. We would highly recommend them.
Thank you, it was a pleasure to assist you with your purchase.
5/5
TrustpilotWould highly recommend this company
Would highly recommend this company. Really knowledgeable, honest advice and a very good deal too. I will buy again.
Thanks, Martin. It has been a pleasure working with you over the years. We truly appreciate your continued trust and support, and we look forward to working with you again in the future.
5/5
TrustpilotBeautiful corporation
It was a pleasure working alongside Jonathan and I will work with him again.
Thank you, Ben. We’re delighted that you enjoyed your experience of working with us. Please get back in touch when you’re ready to add another property to your portfolio.
5/5
TrustpilotHappy to confirm a faultless experience…
Happy to confirm a faultless experience with SmartLandlord. We have just this week completed the purchase of a 2-bedroom property in Fountain Lofts, the purchase is for my daughter who is starting her first year at Birmingham University next month. SmartLanlord where extremely helpful throughout the purchase process, ensuring we competed on time.
Thank you for choosing SmartLandlord, we are delighted to have helped with this search.
5/5
GoogleThe team at SmartLanlord have been extremely helpful from the beginning to end of my investment journey with them. They were always available, super quick to answer phone calls and really efficient in dealing with my queries. To top it off, they also gave me excellent advice on the legal terms around the lease agreement that was invaluable to help me understand what I was signing and meant I could invest with complete confidence. I would 100% recommend their services.
5/5
TrustpilotExpert Knowledge & Advice
I was really impressed with Jonathan Stephens experience and depth of knowledge in the UK property market in general. Also his knowledge and advice in relation to the different cities and projects led me to make the right investment for me and my African clients.
Thank you for your continued business.
5/5
TrustpilotEfficient and thorough experience
Very happy with my experience with Smartlandlord. They are very efficient in coming back to any queries and thorough in their responses. I will continue to use them and would certainly recommend their services to others too.
Thank you for your lovely feedback. It’s great to hear you’ve found us efficient and thorough, and we truly appreciate you continuing to use SmartLandlord. Thanks again for the recommendation, and we’re always here whenever you need us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
SmartLandlord's London office has 50 reviews across two platforms: 13 on Google, 37 on Trustpilot.
SmartLandlord London is rated 4.8 out of 5 across all 50 reviews, and 4.2 out of 5 on Google from 13 reviews.
SmartLandlord London, 15 Stratton Street, London, W1J 8LQ.
