Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you very much for your help over the past two years. My biggest worry about being stationed in the UK was finding a home, but the viewing and contract procedures were handled quickly, making for a great start to my expatriate life. There were no particular inconveniences, but when something did happen, the quick response via email and arrangements for contractors were extremely helpful. As the property I signed the contract with was managed, you also provided courteous support in Japanese after we moved in, which allowed my family, who are not fluent in English, to live with peace of mind. I think that running into problems with real estate can be very stressful, so I strongly recommend using a company that can communicate in Japanese.
Kadowaki · 16 February 2026
Agent replied · 16 April 2026
Thank you very much for your heartwarming comments.
I am very pleased to read that we were able to help you with your housing search, which was your biggest concern when you were based in the UK, and that it was a good start.
Thank you for your appreciation for the procedures from viewing to signing the contract, as well as our email correspondence and contractor arrangements after you moved in. As a managed property management company, it is important to us to provide courteous support in Japanese so that you can feel at ease even after moving in, so it is the greatest encouragement for us to hear that your family was able to feel at ease as well.
Please feel free to contact us at any time if you need any assistance in the future.
★★★★★ 1/5
GoogleTried to book a viewing for a property advertised through this estate agent but was met with unprofessionalism and disorganisation. After multiple days of waiting, during which time the agent we were initially dealing with apparently went on leave without handing over their work to anyone else, we were no closer to having a viewing arranged. We were then informed that the property advertised as being available unfurnished was in fact not available as such without paying some extortionate extra fee.
You would think that if you can afford to spend more than the median UK salary on rent that you would be treated to an ultra-premium service but this felt like dealing with people with the professionalism and dedication of the characters from Stath Lets Flats.
Ryan · 4 August 2025
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with us was disappointing.
We fully acknowledge that the level of service you both received fell short of expectations. The delay in communication and lack of follow-up due to internal handover issues is something we take seriously, and we’re actively reviewing our processes to prevent this from happening in the future.
We regret that your experience did not reflect the level of professionalism we aim to deliver, and we are sorry that this has impacted your perception of our agency.
Please be assured that your comments have been shared internally for further review and improvement. We sincerely hope your property search progresses smoothly, and we wish you both the very best moving forward.
★★★★★ 1/5
TrustpilotNew name (to me); same old lies
Am I the first reviewer? Oh dear. Anyway, drove a long way to view a flat today. It happens. Three hours after viewing the agent told me she had suddenly found three offers for the property. Do we believe her? Of course not. But I guess this is just par for estate agents for whom lying is second nature. How bad can money paying customers ne to supposed business people?
Edward · 24 July 2026
★★★★★ 5/5
GoogleVery professional, straightforward to deal with and they don’t muck you around! Charles and team were a pleasure to deal with. A genuine bunch that will respect their clients’ budgets and work with them to find optimal properties with a quick turnaround.
As an expat looking for my first home to rent, I ran into realtors who categorically only had their best interests ahead of mine! Besides a very impersonal approach, I was shown shockingly bad properties at exorbitant prices, it’s not like foreigners can’t work that out!
Finally, I ran into Charles & his crew at Redac Strattons. The process was simple and smooth with no hiccups ! I in fact signed up for the very first property they showed me.
I’m also impressed to see their post sales service / property mgmt and customer support run with the same ethos.
Definitely recommend!
Vijay · 16 April 2022
Agent replied · 20 June 2024
Thank you very much for giving us five stars rating and your feedback about the service you received from us. We are really glad to hear that you felt satisfied with our service.
Kind regards,
★★★★★ 5/5
GoogleHad a good experience. The viewing was arranged promptly, both flats I viewed looked exactly like the photos. I appreciated that there wasn't the usual rushing and pressuring for a fast decision. I ended up renting one of the flats, and I've also been happy with the communication during the contract signing and since I moved in. So all in all, it's probably the best estate agency I rented through so far.
Julcsi · 16 September 2025
★★★★★ 1/5
GoogleAs a landlord I found them to not be impartial as they have a too cosy a relationship with companies they work with to find housing for their employees. The staff are still mainly WFH and difficult to get hold of anyone to speak to. Voicemails left and emails sent are not replied to in a timely manner. Overall they do not support landlords when the tenants are problematic or cause financial damage.
F · 25 May 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave your feedback. We're truly sorry to hear about your experience with our service, and we apologize for the inconvenience caused by delays. We take your concerns seriously and we are committed to providing a great service.
We've already taken steps to review our procedures to improve the communication and guidance we provide to our clients. If you'd like to discuss this further, please don't hesitate to reach out to us directly at info@redacstrattons.com
★★★★★ 5/5
GoogleCharles has been efficient and professional during our work together. He has always been polite and is a very responsive individual. Highly recommend using. Thank you for your work!
Gov · 26 May 2023
Agent replied · 20 June 2024
Thank you so much for sharing your feedback about our service. We are glad to hear that Charles's performance exceeded your expectations.
★★★★★ 5/5
GoogleCharles is very professional.
He made us feel more than welcome in our new home. Very quick, very efficient and very helpful! We are very grateful!
Stefan · 26 May 2023
Agent replied · 20 June 2024
We are so happy to hear you had a good experience by Charles. Thank you for your time to share your feedback with us.
★★★★★ 5/5
GoogleChris is very helpful and professional. He provides an outstanding service with prompt responses and has a kind, personal approach. Most interactive, easily accesibile experience with renting residential property.
Dan-Sabin · 25 May 2024
★★★★★ 5/5
GoogleCharles has been great in assisting with my client's property search. Very efficient, stress free and quick turnaround.
Kristina · 26 May 2022
Agent replied · 20 June 2024
Thank you so much for taking the time to leave us a 5 star rating. Your feedback helps us to improve service for everyone.
★★★★★ 5/5
GoogleThey were very helpful. Transparent and very fast and efficient in their processes.
Marian · 25 May 2024
Agent replied · 20 June 2024
Thank you for your positive feedback. We are so glad to hear that our Lettings team's performance exceeded your expectations.
Kind regards,
★★★★★ 5/5
GoogleI’ve always been very happy with the service they have offered over the years as well as the clients they have sent us.
Valerie · 26 May 2023
Agent replied · 20 June 2024
We are very happy to hear you have a good experience. Thank you for your time to share your feedback with us.
★★★★★ 5/5
GoogleHad an excellent experience with the team at North Finchley during a recent Letting process. Timely response, clear instructions, good communication and respect for clients. I will recommend them if you are looking for a property with specific features in London.
Benjamin · 16 April 2022
★★★★★ 5/5
GoogleSo far no issues easy to deal with, fast, professional and did the things they said they would, when they said they would. That's all you want really. Probably dealt with them for around a year now.
S · 16 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
