Trusted Agent profile · London
★★★★★
1,954 reviews across 2 platforms
42 Kennington Road, London, SE1 7BL
Reeds Rains's office in London, at 42 Kennington Road, is rated 3.7 out of 5 across 1,954 reviews on two platforms, including 18 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSold my house with reeds rains i’ve had…good experience
Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale
1/5
TrustpilotTerrible service
the service at Reed rain Durham, Darlington and Leeds is an absolute sxxtshow. there's no communication and the landlord isn't kept in the loop with anything. all the staff dealing with our property are totally incompetent and useless. they pass you on to other staff as they aren't capable of sorting out the job. Happy to take your money but provide no service. go to another estate agent 🙂
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
1/5
TrustpilotAdvised terribly
Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...
5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
5/5
TrustpilotProfessional service from all staff in…
Professional service from all staff in the sale of the property
We're happy to hear our team provided professional service. Thank you! Regards, Reeds Rains
5/5
TrustpilotSo straight forward everything…
So straight forward everything explained well. All went very smooth from the very start
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
1/5
TrustpilotAbsolutely furious lied to and ignored
Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails
Hi Miss Spence,We understand your frustration with the situation and apologize for the inconvenience you've experienced. We value your feedback and will take it seriously to improve our customer service. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThe staff at Reeds Rains Leyland have…
The staff at Reeds Rains Leyland have been amazing. I completed an application for the house as soon as I had viewed it which is very efficient and a good system to have in place. I would like to thank Olivia, Jessica and Carole for being so friendly and answering my questions. Thank you.
Hi Sam,Thank you so much for this wonderful review. We are always delighted to hear positive feedback about our team at Leyland.
5/5
TrustpilotRichard has been very informative about…
Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel
5/5
TrustpilotEverything You Need, in Selling a Property
Staff are friendly, helpful and work as an efficient, professional team.
We're happy to hear that our team provided you with such a positive experience. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotI purchased my first Home with Reeds…
I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)
Great to hear! Thank you for the review :)
1/5
TrustpilotStill have received my deposit after 3…
Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma
Hi Noma,Very sorry this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information, please respond to it.Regards,Reeds Rains
1/5
Trustpilot0 stars or less - useless complaints department
0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.
Hi there,Very sorry to read your review. We apologise that this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotVery helpful and professional service…
Very helpful and professional service thank you. 😊
We are so glad we could help. We appreciate your kind words. Regards, Reeds Rains
1/5
TrustpilotNever again
Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.
Hi Ben,Sorry this has been your experience with Reeds Rains. We take your comments extremely seriously. In order to look into this further we will send you a request more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotVery Good from all staff at the branch 👍
Thank you for your 5-star review, Gary. We really appreciate your kind comments and are delighted to hear that you had a very good experience with all the staff at our Hull branch. Thank you again for choosing Reeds Rains Hull. Best wishes, Steven and the team
5/5
TrustpilotOutstanding service throughout the…
Outstanding service throughout the process. Wendy has been going above and beyond my expectations.
We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you found the service outstanding and that Wendy exceeded your expectations.
5/5
TrustpilotFeeling More Secure
A big THANK YOU to Phil Simpson , from the Burnley branch ,he listened to me twittering on about our concerns , disappointments and insecurities renting our home , he didn't rush us , he checked the house then explained clearly to husband and me what he thought best for us , he would also talk to our landlord which he did then rang us back to let us know what the landlord had said . Since last October we have felt we needed to move , not easy at our age , since Phil rung us we feel we can stay in our home and be happy here . We are so grateful. Mrs C.Pinkney
5/5
TrustpilotExcellent service.
I can’t express enough how pleased we have been with the service we were given by Reedsrains estate agents during the sale of our house. They were always so friendly and ready to answer any questions we had. Sue was so lovely even rang to say we had sold it felt really personal. I would definitely recommend there services thanks again Reedsrains.
Thanks so much for your review Gillian. It's great to hear that Sue and the team gave a great service.Did you know that you can earn Amazon.co.uk Gift Cards when you recommend us to friend or family? You can find out more at reedsrains.co.uk/refer-a-friend.ThanksStuart
5/5
TrustpilotApartment Purchase in Eccles
We recently purchased an apartment in Eccles, via Reeds Rains, Salford Quays. For various reasons (nothing to do with Reeds Rains), the purchase took over 9 months to complete. Throughout this time Laura was extremely helpful, both in enabling us to visit the property on several occasions, and also in chasing up the seller, when it seemed that both sets of solicitors were just letting things slip. Without her help, I can't help thinking the process would have taken more than 9 months.
5/5
TrustpilotHouse sold with the first viewing.
We are so happy to hear your house sold quickly and that our team was helpful. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotExcellent estate agents
Simple process, clear communication. Ethan has been fantastic throughout, great customer service, knowledgeable and efficient.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad Ethan was able to assist you.
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