Reeds Rains London reviews

★★★★★ 1/5

Trustpilot

Left in the dark

After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.

Lindsay · 26 July 2022

★★★★★ 1/5

Trustpilot

Received a call about an enquiry i made…

Received a call about an enquiry i made about a flat. Lady told me i have to earn 18k not including universal credit to be applicable. If she even had one brain cell she would know that if you earn 18k or more guess what.. You wouldn't be on universal credit. So if your on universal credit you have to provide a guarentor like thats some easy thing. So wasted my time and disappointed me. Its discrimination against people on benefits no matter which way you try and slyly explain it. Your all disgusting

Joshua · 26 July 2022

★★★★★ 5/5

Trustpilot

St. Helens - Eleanor was amazing!

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.

Chloe · 11 January 2022

★★★★★ 1/5

Trustpilot

So incompetent. So unprofessional. So rude.

So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.

M · 3 September 2017

★★★★★ 1/5

Trustpilot

10/10 at being utterly useless.

Honestly every interaction I have had with this company has been a massive let down. The staff can barely tell you the day of the week let alone tell the left hand what the right hand is doing...Just so you don't think I'm being a tad dramatic the following is a shortened version of what happened because the full story would have me writing a novel with the amount of vexing conversations we had with the brainless Muppet dealing with our tenancy.Our washing machine broke down after 1 year and it got to the point where after over a month of ringing, we rang head office and was put through to a "senior manager" only to be told the 18 year old child with no capacity to understand how much of an inconvenience this could be to someone because he still thinks the washing fairy cleans clothes. would ring our landlord once (and only when we called to ask him what was happening) and when he couldn't get through he closed the case so nothing would happen until we called again... lovely. This went on for another 2 weeks and in total we was without something we consider pretty essential for around 1 and a half months? before we just rang the landlord and asked them to do it themselves and to our surprise reed rains hadn't spoken to them at all :) cracking! Now our bathroom has been ruined by the flat above leaking. the leak upstairs has been repaired by the flats owner (not reed rains or our landlord) and we have reported this over 10 times we have had multiple flat inspections and been told "oh that's really bad, i'm so sorry i'll get someone to look at it" and still over a year after ringing them we have still not had someone come and repair the damage :) 10/10 would not recommend, must be run by some of the most brainless people to exist. you call them for something simple enough and it turns into a battle to get them to even reply let alone action anything. Avoid these useless people at all costs...

Scott · 9 July 2022

★★★★★ 5/5

Trustpilot

Friendly down to earth service

Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months

Lynda · 26 September 2024

★★★★★ 1/5

Trustpilot

A stupid company with poor minded…

A stupid company with poor minded people. Not just that they are some shameless people (their representatives) but they also dared to sustain our family not to have dogs in the rental...i mean some nobodies paid well too much!!! On top of this, after renting a house in a very poor state, with a fully in mold kitchen furniture, when we have requested from them to talk with the landlords about us buying for ourselves a proper different new one, saying that we want to change it, these ones have had the face to come and demand us to live the new furniture that we buy behind....i mean WHAT?!???? WHO are these people daring even to ask such a thing?!??? Some shameless ugly poorly behaved people!!!! Aren't them ashamed?!?? And they decide these things by themselves?!??? Daring to ask from us to leave the furniture bought by us in the rental?!!! I mean we just had very bad experiences with them. I wouldn't allow such a company on a market EVER!!!! Shameless, shameless!!!!

Brigitta · 6 July 2022

★★★★★ 1/5

Trustpilot

Reeds Rains Hyde

Just rewriting my husbands review that was acknowledged, however after emailing reeds rains at their request, no one bothers to email you back. So now I have got trading standards involved and the local MP so no one seems to give a damn about their customers at this company. If I could give minus stars I would. Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

Charlotte · 30 June 2022

★★★★★ 1/5

Trustpilot

Reeds rains HYDE AVOID AVOID AVOID

Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

David · 29 June 2022

★★★★★ 1/5

Trustpilot

Awful company with evil staff

Awful company, quite that simple.On moving in to the property with my family they told me all fixtures and fittings worked correctly but this was not true. The main issue was the shower which it took 3 months for them to fix but still expected full rent? JokeHalf way through my tenancy a new agent took over who then began lying to the landlord about me and my family and accusing us of damaging the property. This was all pre existing and was in their own inventory pictures from before I moved in. LiarsThis agent was determined to get my family including 2 young children thrown out of this house for absolutely no reason, it was an entirely deceptive, dishonest and the most evil thing I have ever seen from an agent and they are a disgrace to the company.I raised a complaint about this but obviously nothing was done and the "agent" I have been stuck dealing with will no doubt be delighted that she ruined someone's life and split up a family for her own entertainment.I hope she has to suffer the way she made us suffer.Edit: I requested to speak to the landlord directly about this problem but they refused to provide any contact details for the landlord which they are not permitted to do.

Steve · 18 June 2022

★★★★★ 5/5

Google

We are very happy with Daniel's support and management throughout the entire process. He has always advised us excellently with a lot of patience given our inexperience. We can therefore highly recommend Daniel and Reeds Rains. Many many thanks 🙏 …

Ramin · 12 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend!!

Sold my house with Reeds Rains in Chesterfield and used their mortgage advisor Simon too, I would highly recommend both, absolutely lovely staff and extremely helpful! Contacted me regularly on any updates and really helped make the buying and selling process less stressful. Simon was able to get me fantastic rates on my mortgage, life insurance and home insurance. Sue and Jake were particularly wonderful, always there to help and answer my questions. Lovely team would highly recommend!! :)

Victoria · 5 February 2018

★★★★★ 5/5

Trustpilot

Salford quays

Been a landlord here for 5 years great quality service provided! Excellent.Also Ive just sold the same property with the company. Initially Todd used his excellent local knowledge and experience and gave me a realistic valuation and marketing advice. After they had found a buyer Averil was brilliant, she keep the chain intact. She chased solicitors and kept in constant communication with all parties throughout. A top quality estate agent!

Leon · 9 July 2021

★★★★★ 5/5

Trustpilot

Brilliant service throughout

Fantastic communication from first contact point (the director of the branch in Nantwich rang me back as promised). All the staff at the branch (particularly Lottie who handled the sale) were great & highly professional to deal with. I was kept informed at every stage. Best agency in Nantwich in my view.

Paul · 1 August 2023

★★★★★ 1/5

Trustpilot

Unprofessional and incompetent estate agent

We wanted to sell our house and chose a national company of estate agents with many branches all over the country because we thought they would do a good job so we instructed the Poulton-le-Fylde branch of Reeds Rains to put our house on the market. When I first rang the branch I was happy with their telephone manner and so thought they would be trustworthy. But we were wrong and almost straightaway, things started to unravel. The marketing description of our house contained a lot of spelling mistakes, some grammatical errors and some albeit minor inaccuracies and we had to correct all those before we were happy with it. The manager explained that all viewings were to be done by the agents and we were happy with that but it never happened; of the very small number of viewings they arranged, every time we had to drop everything and show the potential buyers round ourselves, sometimes at short notice. There was always an excuse...they were short staffed or on their own in the branch. In one case, a potential buyer knocked on our door and said they could not contact the branch to arrange a viewing. I rang the branch one Saturday afternoon and no one was there even though they should have been open. When I queried this later, the staff member said she was out conducting a viewing in total contradiction of what I was told. The worst aspect was that the manager lost our key. He collected it from us on day one and it simply was not entered into their system. I only found out when I received an email when we were on holiday that there was a potential viewing but the branch manager did not know how to get access to our house. I had had at least 3 separate conversations with him and his staff about us being away but at no time was this missing key mentioned. It was eventually found in a drawer, unmarked. I think this is totally unprofessional behaviour for a commercial organisation. He never even contacted us to apologise, he left it to his junior staff members to sort it all out. We cancelled our contract with them as soon as we could and I would not recommend this branch under any circumstances.

Laura · 25 July 2016

★★★★★ 1/5

Trustpilot

Too under resourced to provide a reasonable service

Process started well but then fell apart with no management engagement around issues. A key factor for us at the outset was the ability of the agent to show people around the property. However after just a few weeks the 3 person office was down to just one (manager on two week holiday and one person had quit). Unsurprisingly the office could not function as an agency should. We were given no advance warning of the resourcing squeeze. Further we had very poor communication and follow up around an expression of interest, which died a death during the resource squeeze.

Peter · 21 May 2022

★★★★★ 5/5

Trustpilot

Efficient and informative staff.

Staff are very helpful and knowledgeable and assisted me in making an informed decision about the properties I was viewing for purchase. I viewed several properties before settling on the one that was most suitable for my needs and the staff kindly facilitated this process.

ELLIS · 25 October 2024

★★★★★ 5/5

Trustpilot

Faultless - St Helens branch

We sold our late Mother’s house in Penketh, Warrington through the St Helens branch and cannot praise the service received enough. We were treated with patience, dignity and excellent communication throughout and had a very seamless experience. Jen has been an absolute superstar all the way through and it really has been a pleasure. Thanks so much for all of the help and support.

AJW · 12 May 2022

★★★★★ 5/5

Trustpilot

Managed a very long chain well

We chose RR after getting valuations for 4 companies. The sales brochure and metaport videos were excellent. Initially we have plenty of viewings, things quietened over winter so we took if off the market. We re marketed with a price reduction in spring and quickly had an offer.RR helped arrange a conveyancer: perhaps not our best decision.RR were calm in a crisis when completion approached and the very long chain was getting fraught. Completion day was smooth.Overall, very happy.

Chris · 22 September 2024

★★★★★ 5/5

Trustpilot

Fabulous Estate Agents

Just wanted to give a big shout out to Liz march at Reed Rains in Dinnington. The service we received was outstanding we were kept informed of the sale progress every step of the way and nothing was too much trouble. I would highly recommend this estate agents and the wonderful staff. Well done guys and thank you for everything x

Janice · 18 September 2022

★★★★★ 5/5

Trustpilot

Excellent !!!

Thank you Reeds Rains…you were amazing !James of Reeds Rains Scarborough is THE person you need to get you through the uncertainty of selling and buying. Very professional on a relaxed personable level providing updates on a daily basis.Thank you Clarke for the introduction to your agency. The whole team are great, very well informed and very helpful. Highly recommend

Mark · 17 October 2022

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH REEDS RAINS!

DO NOT RENT WITH REEDS RAINS!When you first find a property to rent with Reeds Rains they are incredibly polite and very friendly. Throughout the full tenancy they were helpful but a bit slow at times. The reason for this bad review is that their end of lease process is an utter nightmare. The moment you decide to hand your keys in, they no longer act on your behalf and instead decide to take the landlord's side on all issues and disputes, as they are the people paying the bills. The end of lease co-ordinator they assigned to me is rude, aggressive and regularly makes me feel stupid at every possible opportunity. They deal with hundreds of people at a time and their approach is not personal or understanding, it is as if they are reading off a script full of corporate language. The photos they take on the final inspection are not indicative of what it actually looks like and it felt like they did everything possible to try and take money off our deposit.To top it all off, if they do detect an issue with the condition of your property, you have no choice but to accept the cost quoted by their preferred contractor, which is charging us nearly £200 to clean a mark off a carpet. I will never again consider renting through Reeds Rains and feel absolutely betrayed by them.

Thomas · 20 April 2022

★★★★★ 5/5

Trustpilot

Thanks to Naoimh at Reeds Rains Ormeau

Thanks to Naoimh at Reeds Rains Ormeau, my trepidation about renting out a flat I own became a pleasure. Naoimh took care of everything and the full management package was exactly what I needed. I feel reassured that the tenants are caring for the flat and also that their own needs are met. Naoimh has been brilliant, a very friendly, helpful, efficient and professional person to deal with. Thanks Naoimh !

CollectPlus · 27 January 2021

★★★★★ 1/5

Trustpilot

Absolute joke and unacceptable service

Due to renew my contract and switch out a tennant-sent request a month prior to tenancy end date and 1 week before my tenancy is due to end I’m told the guy who deals with this is on holiday…when rang up to enquire rudely been told to wait till he’s back…as there is only one person who deals with this…absolute joke of a service…left a week out of my contract end date with no idea what’s going on…

Tahir · 15 July 2022