Prime Collection London reviews

★★★★★ 5/5

Google

I had an exceptional experience working with Vics from start to finish. From the very first conversation, she demonstrated a clear understanding of exactly what I was looking for, not just in terms of specifications, but in terms of lifestyle, quality, and long-term value. What truly stood out was the reliability and consistency. Every property she presented was carefully considered and aligned with my brief, which made the entire process efficient and stress-free. There was no time wasted on unsuitable options, just thoughtful, well-curated opportunities that reflected both their professionalism and attention to detail. The communication was always prompt, clear, and honest. I always felt informed and supported, which made a significant difference during what can often be a complex and overwhelming process. Most importantly, she delivered. She found a property that was absolutely spot on, something that genuinely felt right the moment I saw it. That level of precision doesn’t happen by chance; it comes from experience, intuition, and a genuine commitment to the client. I wouldn’t hesitate to recommend Vics to anyone looking for a seamless, well-managed, and highly effective property search experience.

Ozge · 19 March 2026

★★★★★ 5/5

Google

We’ve been settled in our home for half a year now and are so impressed with Prime Collection. Raquel has been our main point of contact and she is fantastic. Any time we have a question or a minor maintenance request, she handles it swiftly and professionally. It’s rare to find an agent in London who remains this attentive long after move-in day!

Hasti · 10 April 2026

★★★★★ 5/5

Google

I relocated to London for an executive role and spent two months working with multiple agencies. Prime Collection was the clear standout. Jack was super attentive to every question and detail and made the negotiations for my Mayfair apartment seamless. Polina handled the office paperwork efficiently and accurately, which kept everything moving. From viewings to referencing to move in, the process was fast, transparent, and stress free. Five stars & highly recommend. Thank you!

Timo · 24 September 2025

★★★★★ 5/5

Google

I had the pleasure of working with David , and his personalized service and expertise made my rental search exceptionally smooth. David's in-depth knowledge of the market, coupled with his prompt and effective communication, ensured that I was well-informed throughout the process. He went above and beyond to understand my specific requirements, presenting suitable options with transparency and honesty. David's friendly and approachable manner, combined with his professionalism, made the entire experience positive. I highly recommend David and the letting agency for their outstanding service and commitment to client satisfaction.

Ufuk · 2 March 2024

★★★★★ 5/5

Google

Excellent experience with Prime Collection. Raquel has been outstanding, professional, highly attentive, and an absolute pleasure to deal with. Communication has been seamless, and everything has been handled efficiently. A significant improvement and truly reassuring to have someone so reliable. Highly recommended.

Sepanta · 10 April 2026

★★★★★ 5/5

Google

Prime Collection really lives up to its name, offering amazing service. Nathan is passionate, knowledgeable, and friendly, always going the extra mile to make you feel at home even before making an offer. I’d 100% recommend their services!

Giuseppe · 16 April 2025

★★★★★ 5/5

Google

It has been a great experience working with Prime collection. Our agent Nathan James has been so invaluable. He has made this whole process so simple, and has been super responsive as well through the whole process. Thanks for making this process amazing.

Elijah · 13 December 2024

★★★★★ 5/5

Google

My experience with Prime Collection has been amazing, from the day of my viewing right through to my move-in date. Jack was brilliant and answered all of my questions clearly. Polina was also extremely helpful with signing the agreement and guiding me through the progression of my tenancy. I highly recommend this agency!

Hanna · 21 August 2025

★★★★★ 5/5

Google

Nathan was very helpful in quickly turning around a move in to a new flat for me, and communicated clearly during the process

Adam · 7 April 2025

★★★★★ 5/5

Google

Really appreciate the great support from the Prime Collection team - Raquel has been especially helpful with her professional approach and engagement!

Noein · 16 February 2026

★★★★★ 5/5

Google

Absolutely delighted with the service, very professional. A big thank you to Vics Packenham. Would thoroughly recommend

Jan · 19 March 2026

★★★★★ 5/5

Google

r Help Dear Jack, I just wanted to take a moment to thank you and the team at Prime Collection for all your help in finding us such a lovely apartment in London. Your professionalism, patience, and attention to detail made the whole process so much easier and enjoyable. We truly appreciate your efforts and the time you dedicated to understanding exactly what we were looking for. Thanks to you, we’ve found the perfect place! Wishing you and the Prime Collection team continued success. Best regards, Ahmed Gomaa

Samar · 10 October 2025

★★★★★ 1/5

Google

Had a rather strange interaction with a letting agent who was dismissive and borderline rude. May be one-off but I definitely won’t work with this agency again.

Poppy · 26 March 2026

★★★★★ 5/5

Google

Harry is a 'Prime' (forgive the pun!) example of what a modern estate agent should be. Friendly, helpful, responsive, professional...the list goes on. If you're looking for an agent to find your next home or help sell/let your property, look no further than Prime Collection. I cannot fault them and you will not regret choosing them!

Elliot · 8 November 2024

★★★★★ 5/5

Google

All round 5 star experience. Thanks to Raquel.

Adedotun · 16 March 2026

★★★★★ 5/5

Google

This agency was great! Really smooth and seamless process, our agent Jack Tay was lovely and super helpful!

Zahraa · 16 December 2025

★★★★★ 5/5

Google

Our property manager David was very responsive and efficient whenever I have urgent matters regardless of the time. He addressed my questions and maintenance issues with great patience. Good to have him!

Weidong · 1 February 2024

★★★★★ 5/5

Google

Raquel was very helpful and understanding, an excellent addition to their team.

Tariq · 16 December 2025

★★★★★ 5/5

Google

What am amazing experience I had looking for my next property with Prime Collection. The representative they gave me was simply a dream to work with. Liana was knowledgeable and inspiring. She made the entire process effortlessly enjoyable and had me and my wife laughing the entire time. I would highly recommend Prime Collection and Liana we would love to see you again, maybe on our next property purchase.

Gregory · 30 August 2023

★★★★★ 1/5

Google

I have been deceived into signing a contract with a flat through this agency. They assured me I would be protected and could break lease if I encountered mice. Our building is infested with rodents and we see them in our beds. They take …

Little · 16 June 2025

★★★★★ 5/5

Google

I have worked with Harry & Martin for 10+ years in Prime Central London. They both have a wealth of experience in sales and lettings. Always honest and upfront and a pleasure to deal with.

Alexander · 30 August 2023

★★★★★ 5/5

Google

We have just sold our house with Prime Collection. And they were absolutely amazing. Harry our agent held an open day for us one Saturday in January, and the brilliant salesman that he is we had 7 offers on the same day! Him and Martin where so amazing to work with they always answered our calls no matter the time of day and always responded really quick to our emails. Would highly recommend anyone to use Prime Collection to sell or buy. Having an agent that's so on it, and reactive makes the selling process so much easier. 10/10

Louis · 30 August 2023

★★★★★ 5/5

Google

Excellent agency! Jack was really helpful and reactive throughout the rental process.

Claudia · 23 October 2025

★★★★★ 5/5

Google

Very pleased working with PRIME COLLECTIONS.Harry I have known you for a while now.Really helpful all the time.We as a family are very satisfied working with you.Nathan thank you for your efforts in getting us very good tenants. Wish you all our very best for the season and to a great 2025.

Mohammed · 12 January 2025