Portico London reviews

★★★★★ 1/5

Trustpilot

Poor

On moving into the property we were not issued an inventory report even after multiple chaser email we never even received a response. There were items of the property that never functioned when we moved in, such as radiators and dishwasher, and even after multiple mails asking for them to be fixed there was no response and left broken throughout. On leaving the property Portico deducted a large amount of our deposit for items that were pre-existing when we moved in and sent across the inventory report that we had never seen and the report was massively missing documenting a large amount of damage that was already at the property. Response time of agents was poor and any call we made we not answered or replied. Would not recommend or ever use again.

Cameron · 19 July 2024

★★★★★ 4/5

Trustpilot

Received offer for my flat quickly and…

Received offer for my flat quickly and Sean and his team arranged everything very smoothly and efficiently

Gary · 19 May 2026

★★★★★ 5/5

Trustpilot

Annaliese is the best

Annaliese is the best - I couldn't do without her at Portico.

Mr · 15 May 2026

★★★★★ 5/5

Trustpilot

Thank you so much Abbie

Thank you so much Abbie for all your help and advise I have been dealing with a lady at this branch in Leyton she has made this so easy and helped me all the way through

Lesley · 14 October 2025

★★★★★ 1/5

Trustpilot

Dire customer service for landlords

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Laura · 11 November 2025

★★★★★ 5/5

Trustpilot

Positive experience

Myself & my partner had a positive experience with Tauqeer & James at Portico. He was great in taking the time to show us the properties available and make the process less stressful overall. He was knowledgable and patient which made the entire process much more enjoyable. Special thanks to Tauqeer, James & the team for all the hard work they do.

Zahrah · 20 November 2024

★★★★★ 5/5

Trustpilot

My experience with Portico was great

My experience with Portico was great, I wouldn’t go with any other real estate agent. Paul helped me through all the process of buying my first property and from the first viewing to any other detail he has been very professional and helpful, Caroline and Gareth as well supported a lot with my questions and any other requirements. All the team is without a doubt something you would like to have to back you up when getting through the process of buying a flat.

Andrea · 17 July 2026

★★★★★ 5/5

Trustpilot

Just a great group of people

Just a great group of people, really helpful throughout the process, really recommend them for buying or selling your property especially Gurtegh he is a legend!

Zachary · 26 August 2026

★★★★★ 5/5

Google

We been looking for a property for a long time due to the nature of our work several times i reach out to many lettings and told them straight forward I like the property i take it but nothing happend.Mr kieron from Portico a lovely gentlemen who look after us let it all happend in a very professional matter. No promises but a fast straight forward result. The type of people and team i would gladly to do business in the future.Thank you.

AP · 16 October 2025

★★★★★ 5/5

Trustpilot

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

Theo · 27 April 2026

★★★★★ 1/5

Trustpilot

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

ER · 10 October 2025

★★★★★ 1/5

Trustpilot

Appalling

I'm at a loss for words at how incompetent Portico Dulwich have been managing our property. Months waiting for maintenance works to be arranged, rude, dishonest... I didn't think it was possible for a company to care this little about doing a job to even a basic level. Avoid at all costs.

Chris · 29 May 2026

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026

★★★★★ 1/5

Trustpilot

This review is for both the Walthamstow…

This review is for both the Walthamstow and Woodford office. If I could give these people 0 stars I absolutely would. They have zero accountability, only give you empty “apologies” by basically going “sorry this happened but you’re to blame“ in short, and are run by people sharing a singular brain cell among them all when you ask them what 2+2=.I had a viewing arranged for the 22nd of July at one of their properties at 09:45. This wasn’t a group viewing, this was a viewing for myself and my partner only. My partner and I kept the person who texted us the appointment details, William Turner, in the loop, informing him that we were lost at 9:51, because we're not local to the area. We found the property minutes later, as we weren’t far at all, and got directions from locals (we’re talking 2 minutes away maximum).I tried giving the mobile number William Turner texted me the appointment details from, but it was a text-only service. I then called the office that informed me of the property viewing, since my first ever interaction with them was over the phone ending in a 2110 number, which differs from their 5255 number, and despite having rung them many times, and speaking to the receptionist 3-4 times, telling me that the agent must be late and she was trying to get in touch with them, I heard nothing back. At no point did that 2110 number call me back, nor did the agent who was doing the viewing, who happened to be William Turner himself. During that time I even called the current tenant, because they put their mobile number over their door bell because it didn’t work, and he said that only the agent had the key, so he couldn’t help us.After waiting for 60-90 minutes my partner and I left, and I filed a written complaint, packed with screenshots and timestamps. I originally emailed the Woodford office because that’s where the 2110 number went back to (went on Portico’s website and cross-referenced the number that way). It was then forwarded over to the Walthamstow office, which took them 2.5 weeks to properly go over my complaint with me. Was there really any point though? No.I was gaslit by Sean Hewitt, where he said it was my fault for ringing the wrong office when I didn’t even know a Walthamstow office existed until I cross-referenced the 2110 phone number on their website, AFTER I left the property. He also said I wasn’t there, and William was there until after 11, there was nobody standing there. The only thing that struck me as weird was that someone was in their car for about 30 minutes on their phone, and then they left. Sean Hewitt seems to be of the understanding that I’m supposed to know what William Turner looks like after a single phone call and a single text from Portico, and that I should’ve tapped the invisible man standing out in front of the property to ask if they were him, yes, the invisible man, because again, no one was there, and when I said that Sean Hewitt still insisted I should’ve spoken to whoever was standing outside the property. Again, there was nobody there.When I asked why the receptionist at Woodford didn’t direct me to the right place, even though she had the details of the flat, of the viewing and of the agent on her system, he just said that because it wasn’t “his office’s” receptionist he couldn’t do anything, and could just inform Woodford to direct people to the right branch in the future. When I asked why William Turner never queried where we were after 10-20 minutes of not seeing us at the building, because apparently I wasn’t there, he said that he had other people to tend to, and made a big deal that my partner and I were 7 minutes late. I'm sorry that we aren't local to the area, Sean. At least we had the basic human decency to text William Turner to let him know we were lost.Sean Hewitt gave me nothing but pathetic “sorry but you didn’t do this or that” apologies, if that’s what you want to call them, and refused to reimburse my partner’s Zipcar journey, as we came from Bow. The fact that he even suggested he would see if there are other appropriate properties and would handle my query personally made me laugh, because not even if hell froze over would I ever consider renting from Portico after this.I will be visiting the office, and I will be singling William Turner out, and I will be sending my outgoing calls log to Portico once it’s available from my provider come the 17th of August so they can see, point blank, all the calls I got from their company, because to, in essence, be called a liar is completely unacceptable. Never deal with this company to any extent.

Anna · 8 August 2023

★★★★★ 5/5

Trustpilot

Letting flats

Letting flatsWe have dealt with Portico for many years. They are now part of a much larger organisation. it is therefor important to have a good contact at the local office. The head of letting Tameen Shahid has been absolutly brilliant dealing with all the queries and paperwork involved in lettings today. Thank you.Tim THC ltd

Timothy · 15 November 2024

★★★★★ 5/5

Google

Kieron was incredibly helpful throughout the entire process and made moving in a breeze- any minor issues that arose he quickly and efficiently dealt with them to expedite the process.

Emily · 23 September 2025

★★★★★ 5/5

Trustpilot

Perfect Portico experience!

We bought and sold our flat in W3 through Portico Askew Road. I couldn't recommend Portico enough for their years of expertise and hard working team. Caroline, Marcela, Paul and Claire did a brilliant job of selling our flat recently and were incredibly supportive with our move to a house in Acton. Such a warm and friendly team. They always pick up the phone, are brilliant at communicating and updating and make excellent valuations. Thank you Portico team.

Susie · 18 September 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from Start to Finish

Caroline and her team provided outstanding service in selling our flat. From the initial valuation to securing an offer within 48 hours, their efficiency was impressive. They organized 6 viewings quickly, and their professional photography and prompt listing process kept everything moving smoothly. Caroline's willingness to work outside normal hours and her team's dedication made what could have been a stressful experience completely hassle-free. Highly recommend for anyone looking to sell their property!

Victoria · 17 April 2025

★★★★★ 5/5

Trustpilot

Tommy (The Tank) Taylor

Me and My girlfriend have been looking for our first property together for a while now. Over a period of a few months, we had put offers in for several properties. Unfortunately, we were not successful with any of them, and the process was becoming stressful for us both. (Enters Tommy Taylor on his white horse) I went into the branch in Leyton to enquire about any new properties that might of come available to view. I met Tommy, he sat me down and took the time to understand what me and my partner were looking for in our first home. He made it clear right away that he was not going to waste our time by showing us every property on their books. We viewed a couple of properties with Tommy, it was clear that he knew what we wanted in a home, he took his time to talk to us, to get to know us, and understand our tastes and values are. Within less than two weeks Tommy found us our first home together that ticked all our boxes. From start to finish the process was quicker than expected with Tommy, Bill and the team at Portico Leyton. The team have been brilliant. They made the process very easy for us and provided very good recommendation with Brokers and Solicitors who they work closely with and trust. If you are looking to sell or buy a property, go into Portico Leyton, and ask for Tommy.

Alastair · 24 March 2023

★★★★★ 5/5

Google

I do not normally write reviews, but in this occasion is worth it! We’ve been in our tenancy for over four years, and Pamela has been an incredible support throughout. Her prompt and thoughtful responses to any issues we’ve …

Silvia · 16 April 2025

★★★★★ 5/5

Trustpilot

It was a pleasure working with Matt and…

It was a pleasure working with Matt and the team at Portico.

Clare · 20 January 2026

★★★★★ 5/5

Trustpilot

Matt was fantastic

Matt was fantastic, would highly recommend

Hamish · 7 March 2026

★★★★★ 5/5

Trustpilot

Amazing Experience

Paul has been exceptional from start to finish. Sometimes you meet someone who is genuinely kind, sincere, and refreshingly human in a way that is all too rare and Paul is exactly that.

Kate · 10 April 2026

★★★★★ 1/5

Trustpilot

1 year ago I rented a flat in Leyton… (Deposit troubles)

Last year I rented a flat in Leyton through an agency called Outlook. It was the worste estate agency I've ever dealt with in 14 yrs I've been renting in London. If you want details of what happened, I wrote 3 bad reviews about them (1 per accident).Outlook has been now absorbed by Portico but things haven't improved. They actually got worse. I left the flat in Leyton at the end of my 1 year contract because the landlady decided to sell the flat. My last day in the flat was the 20th of November (Sunday). Emily who works for Portico now (and was previously working for Outlook) told me and my ex flatmate that they would have inspected the flat on the following Friday (25th), send the report to the Landlady and if everything was fine give us our deposit back. Today is the 5th of December, the landlady did not receive any report, Emily is ignoring my multiple emails and ghosting my ex flatmate on the phone. God knows if and when we will see our deposit back. It shouldn't be like this at all. First of all, they shouldn't ignore us like this. Also, by now they should have at least send the report tonthe landlady. We need our deposit back since we left the place immaculate and the deposit is in a protection scheme. If you are honest people like us, avoid this agency like the plaugue.

Antonio · 6 December 2022