Trusted Agent profile · London
★★★★★
1,205 reviews across 2 platforms
370 Old York Road, London, SW18 1SP
Portico's office in London, at 370 Old York Road, is rated 4.2 out of 5 across 1,205 reviews on two platforms, including 88 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional
Professional, organised and helpful. I approached Portico after a disastrous experience with a different Leyton Letting agent. Billy from Portico, Leyton supported me through a complete renovation of the property, holding the keys to give work people access and ensuring the work was done to a high standard. They advertised the property, organised the viewings and vetted the prospective tenants. I was kept informed throughout. I recommend their service.
1/5
TrustpilotWas a positive review...
Review was written after starting tenancy. By the time we ended it two years later, there is only one rating I can give it. Be careful.
5/5
TrustpilotTommy at the Leyton branch is…
Tommy at the Leyton branch is excellent, responsive and goes above and beyond. Within 48 hours my property was photographed to perfection and marketed.
Dear DionneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Tommy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotProactive
Proactive, friendly and supportive team. Spencer, Tommy, Bilal and Kelsee were all fantastic from start to finish on what was a tricky sale and purchase
5/5
TrustpilotMassive thank you to Erick and all…
Massive thank you to Erick and all portico Hammersmith
Hi John , we are very happy to have provided you with such a positive experience!
5/5
TrustpilotHappy Clients
Our first impression of Portico was really positive At the valuation Spencer was really enthusiastic about our property , we felt we could trust him and that he cared about us as customers. All the staff we dealt with at Portico were efficeient and friendly and we would reccommend Portico to anyone .
5/5
GoogleGreat customer service, always responsive and quite professional. The platforms they are using to help users manage anything about their property online, from the initial processes just after the offer all the way to using the property, are quite user friendly and robust. Special thanks to agent Sandra Barbosa for going above and beyond to provide the best customer service.PositiveResponsiveness, Quality, Professionalism
Hi Dimitrios, thank you for taking the time to post a great review and especially your kind comments regarding Sandra, a very valuable member of our team.
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
1/5
TrustpilotBetter agents out there!
I asked for a valuation. Guy attended the site, all good. I was told I would hear back: nothing. Even after 2 weeks. I was called by head office, stating if I needed anything further. I stated I hadn’t heard from them regarding my valuation. The branch called finally called and he was a little hostile. He said that Guy had left the company. Very odd.
5/5
TrustpilotAnthony Adomako -the MVP!
Anthony Adomako is a lovely property manager he listens and is prompt with his responses. He is a great example of quality customer service and is switched on and proactive. If it wasnt for him my experience with portico may have been very different. Thanks again - Christina
1/5
GoogleMost unprofessional agency I have ever encountered. If you are a tenant I would highly recommend you not let through this agency. They will arrive at your property unanounced, lie to your landlords and wont even send you their internal complaints procedure when requested. Letting through them has caused us immense stress that I wouldn't wish upon anyone else.NegativeResponsiveness, Quality, Professionalism, Value
Hi Taylah, I was very sorry to hear about your experience and as you e-mailed me directly I have already responded to this. Once again I'm sorry your experience wasn't in line with our usual high standards. Thanks again for your understanding reply.
5/5
TrustpilotPainless experience
Bilil was very patient with our probate property helped out enormously when he could and kept everyone up to date, a rare breed
5/5
TrustpilotOutstanding!
I have worked with Sean for several years. He is the best at what he does. He has always found me quality tenants and he has managed the flat impeccably. He responds quickly and efficiently and is always available to answer any queries. Best agent in town. Thanks Sean!
5/5
TrustpilotCasey was great today
Casey was great today. He completed all the tasks we had in a timely fashion and did a sterling job. Really appreciate the good work and highly recommend. We are based in Clapham.
5/5
TrustpilotExcellent communication
Excellent communication, really knowledgeable, process was easy. They always had an answer to my questions. They made what could have been a stressful situation really really easy.Thank you Salma!!
5/5
TrustpilotExcellent customer service when buying our new home.
When buying our new home Mr Sean Hewitt and his team were absolutely first class throughout the whole process. Our sincere appreciation to them for making such an important purchase go through so smooth and easy. Excellent customer service and we highly recommend them.
5/5
TrustpilotIeva Sarkovska at Portico
Our Property Manager, Ieva Sarkovska at Portico, looks after 2 properties for us. Ieva has always been very helpful and efficient in taking care of the small issues that crop up from time to time. I can recommend Ieva and Portico to manage your N London properties.
5/5
TrustpilotProffesional service
Portico has managed my property for many years now. I have always found Sean and his team highly efficient and professional. I sleep well at night knowing my property is well managed and the rent is always transferred to me on time. Highly recommended.
1/5
TrustpilotMust be very be careful with them
At the begining of the tenancy: they been quite helpful until we got the keys. However, we found out some problems with the flat (hole on the wall, unfinished flooring,..) and they was not bother to check and repair.During the tenancy: I reported problems with lights, door lock, .. - they never come to fix.They always want to view the house on the same day without notification in writing. When they came in, they did not take their shoes off the carpet - How professional they are.At the end of tenancy, they tried to charge us £5k for damage without any reasonable grounds - the adjudicator, of course, did not allow them to do that. And He reduced the amount from £5k to £0.00They even tried to charge us £138, the fee to change the door lock which was repaired by the neighbor, and again adjudicator made them to charge us £0.00 instead.I would advise tenants need to be careful when dealing with them. If you can, JUST STAY AWAY FROM THEM!!!
5/5
TrustpilotProfessional and down to earth, perfect balance.
Sanyah was a pleasure to deal with from the outset, very professional and down to earth so a perfect balance.Sean was also brilliant, kept us up to speed as the process moved along. Fantastic! I would highly recommend Portico, without a doubt.Thank you both for all your help, Victoria & Ian
1/5
TrustpilotCriminals that want your deposit…
Criminals that want your deposit careful of Natalie. The deposit team are not the messenger, they advise the landlord.Asked for my deposit a week ago and was ignored until I put in a request to DPS then they came out of the wood works. Demonstrates a lot about the company, they were willing to ignore me until they had to. My recommendation do not pay your last month, they will take your deposit anyway.
5/5
TrustpilotMr Sam Johnson has been such an…
Mr Sam Johnson has been such an important part of our family finding our new home. Nothing is ever too much and he is always available if we need him. Even in these difficult times with the virus he has gone above and beyond for us. True gentleman.
5/5
TrustpilotKieran Downey at portico team in Ilford…
Kieran Downey at portico team in Ilford has been an amazing help with arranging some recent redecorations needed at our flat. Special circumstances made it much harder than us usual to arrange with the tenants, and so we are extremely grateful. Many thanks Kieran!
5/5
TrustpilotProfessional service from Portico
I used Portico for lettings and have to say I got an excellent service. They simply asked what I wanted rather then just do as they pleased . A special thanks to Annie and Filberto from the Woodford Green branch. I would definitely recommend Portico.
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Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
