Trusted Agent profile · London
★★★★★
1,205 reviews across 2 platforms
370 Old York Road, London, SW18 1SP
Portico's office in London, at 370 Old York Road, is rated 4.2 out of 5 across 1,205 reviews on two platforms, including 88 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic client care from Camden…
Fantastic client care from Camden branch - Ieva Sarkovska and Salman Peerally are both fantastic.
Dear Anon We greatly appreciate your 5-star review and the time you took to share your experience with Leva and Salman. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotKailene Grey was absolutely lovely and…
Kailene Grey was absolutely lovely and thoroughly professional. She answered all questions and was willing to provide any additional requested information. I'd highly recommend her as a broker.
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThis company is irrensponsible to its…
This company is irrensponsible to its customers ,because they take money on the holding deposit after which you send a contract by e-mail such as that you can move to the proposed date , but when you get the time to move appear that will problems that will not allow you to rent the property ,and when you ask them for money back , they tell you that money does not return ,but before giving money ,I was not told this , hesitate this company for rent .
Dear Ungurean We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAmazing agents
Very honest and responsive team. A special shout-out to our property manager, Adeola. During a particularly challenging time for my wife and me, this lovely lady treated our situation as if it were her own. She went above and beyond to help us, showing genuine care and professionalism throughout. Thank you, Adeola, and thank you, Portico. We are truly grateful!
4/5
TrustpilotThe estate agents team were very on…
The estate agents team were very on point and responsive, helped me and my flatmate in a tricky situation. Hugo especially worked hard for us and kept us updated. Paralegal services seemed quite slow though from our knowledge and we ended up moving in much later than anticipated.
Dear RemWe are very happy we could provide you with a positive customer experience. Especially Hugo.Kind regardsCustomer Care Team
5/5
TrustpilotGreat experience with Dishal
Portico have been good during our tenancy period and have helped us with any issues we have had throughout our tenancy, but Dishal, towards the end of our tenancy, has been particularly helpful and on the ball! Thanks Dishal!
4/5
TrustpilotExcellent service
Would have been five stars but for a hiccup in the lines of communication. But satisfactorily resolved in a timely (if costly) fashion. Spyros was unfailingly polite, even when I perhaps was not. He was most efficient in obtaining a very satisfactory renewal deal. I live overseas and it is a relief to know that there is someone who is competent acting on my behalf.Reading this, perhaps I should award a further half star!
5/5
TrustpilotSupportive Agent and beautiful agency
Recently moved into a beautiful new build, and I was supported by James Wackett. I was handed leaflets at the viewing, and questions were answered sufficiently. This agent had a lot of patience during our onboarding and application process, grateful to have recieved such a prompt agent. I also received the sweetest move in box with lots of goodies and helpful connections to get me started on furnishing my new home.
Goo afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBravo Battersea Lettings!
I’m a landlord who has let a flat in SW11 through Portico and its predecessors for nearly 25 years. Medleen, who heads the Lettings side of the Battersea office, is a long-standing branch manager and a pleasure to deal with, ensuring I have almost no void periods between tenancies. Her colleague Ieva who handles property maintenance is fantastic too. She is excellent at keeping both landlord and tenant abreast of works and takes everything in her stride from fixing a bannister to sourcing and fitting new windows for the entire property. Bravo Battersea branch!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
GoogleAll ways provide excellent customer service, very quick in helping maintaining the flat we rent in Wandsworth. Most recently Blossom has been great help to ensure the flat is the best it can be! Thanks for all your help, Alex
Thank you Alex for taking the time to post that lovely review. It is very much appreciated and nice to hear positive feedback on Blossom who is very new addition to the First Union team.
5/5
TrustpilotExtremely pleased with the services.
The Portico Walthamstow office have really impressed me with there devoted efforts to there clients. Mr Samuel Johnson is one of the Estate agents that I have dealt with and he really exceeded and showed his passion and commitment to understanding my needs. I highly recommend the Walthamstow office, you will not be disappointed with the high level of professionalism and loyalty to there clients. Very pleased to have dealt with Portico.
5/5
TrustpilotCan't recommend Portico and Fahad…
Can't recommend Portico and Fahad highly enough. Fahad was a brilliant lettings agent and made the process easy and did it very quickly. Went above and beyond to get it done. Overall, incredible service from Portico and Fahad.
1/5
TrustpilotDo not respond to emails and after…
Do not respond to emails and after reading reviews about their customer service I will not be using them at the moment estate agents are Not assisting people to help them.find a decent property only interested in what you are earning..and if you can pay the rent...
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotI have been using portico for a year…
I have been using portico for a year now to manage my property.i would advise anyone to use there services .they are very helpful and run a very professional service .portico manage the whole property and all requests and bookings are dealt with tom .tom is excellent at dealing with all aspects of your property.tom is a huge addition to the team .all in all great service ! Thanks Tom !
5/5
TrustpilotFinding an affordable flat and keeping…
Finding an affordable flat and keeping it in order is a complicated matter in a city like London. We have been very happy with the service of Portico especially with the help and assistance of Mr. Jesus Perez who has answered every our enquiry and has supported us through the re-rental of our flat in London. He helped us get through all the negotiations and documents with efficiency, precision but also kindness and understanding.
Dear Венцислава Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team
5/5
TrustpilotThey’re the best in Walthamstow
We’ve worked with Sean and the team for a number of years now and they truly are amazing. He made a very stressful time of managing my fathers property whilst he was abroad a lot easier for me. The tenants they sourced were great and the whole process went well and they’re not greedy with their costs like the others! I highly recommend the team at Portico Walthamstow!
3/5
TrustpilotJesus was very communicative during the…
Jesus was very communicative during the exchange of emails. On our phone call he was patient and run us through all the necessary details. Thank you.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGood customer service
Lady and her team provided very good customer service throughout the process of renting. There was decent communication and professionalism throughout. We are very happy with our new apartment
Good afternoon, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team
1/5
TrustpilotCurrent tenant - HMO nightmare
Currently having an awful experience with Portico Battersea Square.
Dear Marie Waugh We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotThank you to Jack and Daniela
Thank you to Jack and Daniela.
5/5
TrustpilotDensel was a pleasure to work with
Densel was a pleasure to work with, his services were excellent; his communication was always great, he always kept in contact to make sure I was well and always kept me undated with the progress. He represent portico amazingly, they are lucky to have a man who is so dedicated to his work, working for them.
5/5
TrustpilotBrilliant and friendly service!
Sanyah has been an absolute delight from the first moment she met. In the entire time I've spoken to her throughout the moving process she has been nothing but welcoming, patient and understanding of every little question and concern I had. I genuinely cannot think of someone better to have handled my move and I would go back to her in a heartbeat for my next move.
1/5
TrustpilotThey gave our flat to someone else!
A week before moving in, they lost us the flat!
Dear Molly Watkins, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotSalman has been a pleasure to work
Salman has been a pleasure to work with. Reliable, efficient and always happy to help. I highly recommend Portico.
Hi Samantha,Thank you for the recommendation and for taking the time to write the review, it's always appreciated by Salman, myself and the wider team. Thank you for once again trusting us to look after your property, we know the new tenants are super excited to move in and make it their home.All the best,Adam
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