Trusted Agent profile · London
★★★★★
1,394 reviews across 3 platforms
5 Clapham Common South Side, London, SW4 7AA
Portico's office in London, at 5 Clapham Common South Side, is rated 4.2 out of 5 across 1,394 reviews on three platforms, including 282 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleFlora was able to help us secure our property to rent. Very punctual with response, and helped going through the process of letting. They do not manage the property so don’t help me now I have leased the property, and usually just advise me to speak to my landlord… but to be expected I suppose!
Dear Steph Crawford, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotErick is one of the best estate agents…
Erick is one of the best estate agents ! Right from viewing to renting out the property, Erick was extremely professional. He made sure that we were happy throughout the process, nice friendly person who dealt with all our requests. I have been to many estate agents in UK before i decided to go portico Hammersmith and most of the other estate agents don’t bother when you turn up for viewing they don’t even smile at you . I must say Erick smile made all difference. Even after we have moved in Erick is always available and responsive. We had a leak problem and within an hour Engineers were here to fix them. I highly recommend Portico Hammersmith , specially Erick . You will sure be in good hands!Erick Your smile makes all the difference in this world . Thank you once again Portico Hammersmith
Dear Jessy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPortico Leyton
I've been dealing with Portico Leyton for the last 6 months. These guys are top notch and very professional. In fact the whole team consistently over deliver which is such a pleasure to deal with. Tommy Taylor is absolutely brilliant and true to his word. Appoint this branch and you will not be disappointed.
Dear Dean Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! It's great to hear you are happy with the staff in this branch and speak highly of them all.Many thanksCustomer Care Team
5/5
TrustpilotJodie and Portico have been absolutely…
Jodie and Portico have been absolutely wonderful and extremely professional throughout the tenancy process. We really appreciate the support and hard work gone into everything. Especially from Jodie!!
Dear Matthew Jordan We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotLady Niongo
I was looking for a property for a while because I wanted a nice place for my little baby and we had viewings with Lady Niongo. By far she is my favourite agent forever . Not only she is professional but also so lovely person with all the meaning of the word and so kind always with a warm smile . Always answered my emails no matter what time it was and always made her best to help us with everything so everything is perfect for us. I’m really happy that I find and trust her about our new home and the agency as well .I’m already recommending the agency to friends that are looking for a property. Also the box we had from portico when we took the keys was so special. Thank you so much Lady and Portico , I’m really grateful .
Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
TrustpilotVery informative
Thank you for the information and viewings. Meera and Annie were particularly pleasant to deal with!
Dear Eleanor Mark We greatly appreciate your 5-star review and the time you took to share your experience with Meera and Annie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotA totally unprofessional company
A totally unprofessional company, lacking the bare minimum in politeness and communication. An inadequate check in document followed by multiple difficult communications over months. Property was not professionally cleaned and had junk left behind but Portico weren’t bothered. Whenever I called Megan was ‘too busy’ to talk and unable to call back. Rental arrears aplenty. Despite paying the management fee myself the tenant contacted me directly and I ended up managing issues. All sorts of issues with Portico. I would never use this company for any property ever again. Dodgy company.
5/5
TrustpilotAmazing Sales Team
I deal with loads of agents on a daily basis. Claire and Caroline are amazing to work with and I always enjoy our conversations. There is always someone available to help me with what I need. Lovely sales team that always delivers.
Dear MikeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Caroline and Claire a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDaniel Cantle is the real estate advisor you want behind you, championing your property sale
Daniel Cantle acts as an advisor and led me through a challenging process. I also worked with Alannah who was professional, friendly and listened to every aspect of the highlights of my property.I highly recommend working with Daniel and his team, even before making the final decision to put my home on the market, Daniel went above and beyond to give me direction and even helped suggest an offer price based on comparables for a property I wanted to purchase (not in the area, nor with Portico - that was also on a Saturday evening when I was under immense pressure to offer from another estate agent in Central London).Daniel and Alannah got me an offer on my property on the second viewing and the lead was already in their database, it did not come from being on Zoopla etc., this impressed me.Daniel is the kind of estate agent you want to sell your property and have behind you to get you the very best offer. highly recommend Daniel and Alannah at Portico if you are looking to sell in the Woodford Green area.
Thank you again for taking the time to let us know how we did. We hope you have a great day! Many thanks, Customer Care Team
5/5
GoogleVithu is an amazing property manager, ever since moving into my property, he has assisted me greatly. His aura and personality thrives in every conversation. I cannot put it into words how much I appreciate his service
Dear B Willow Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI had a good overall experience with…
I had a good overall experience with Portico Ilford. When I first rented the flat, I faced some trouble with the person handling the initial paperwork, he told me I would get the keys in three weeks, but after waiting that long, it was delayed by another month. However, once everything was sorted, my experience during the tenancy was excellent.
Dear H Singh, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sumaiya. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
5/5
TrustpilotPORTICO THE PERFECT ESTATE AGENTS Daniel Cantle and his team at the…
Daniel Cantle and his team at the Woodford Essex Branch exceeded all my expectations by milesDan in particular was very professional and was instrumental in selling a property for us quickly in Woodford Green Essex I explained I lived 200 miles away and my mother had gone into a nursing home unexpectedly leaving us with a real dilemma on our hands Dan came to our rescue and found us a firm to empty all the contents for a very very reasonable price then the same again for a Locksmith He came to meet me at the property at short notice well past 6.30 pm ,nothing was too much trouble He had all the photos and sale ect live on all major web sites within 3 days Then within another week we had over 50 offers and 22 actual viewings carried out by Dan and his team inc Bilal Ahmed who was also very professional and hard working Portico sifted through all the offers and advised us which one to go with If you could clone these guys you’d have a world full of perfect Estate AgentsWell Done Portico you have a great asset in Dan and Bilal
Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team
5/5
TrustpilotHenry and his team at Portico have been…
Henry and his team at Portico have been brilliant over the years. The level of knowledge and guidance we received with selling and onwards purchase has been incredibly valuable. Henry and his team were available at all times to provide a wonderful service. I can not thank you enough for all that you have done for me, and all I have learnt. Thank you Henry and team at Chigwell/Woodford.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFahad has been a fantastic administrator; he takes great satisfaction in offering clients outstanding service, delivering work that meets or exceeds expectations, and being prompt and responsive in his work. I will absolutely work with him again and highly suggest him to any business or individual.
Dear Vanita Patel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks Portico for selling my flat!
Thanks Portico for selling my flat in Acton. To Caroline, who gave me the confidence to go with them in the first place. To Claire, who was incredibly knowledgeable, kind and thoughtful throughout the whole process. To Paul and Marcela, who guided potential buyers round and listened to my feedback about their feedback. It was a team effort, personal and appreciated.
Dear Sally Panayiotou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotIt came a moment when we should either…
It came a moment when we should either find another tenant or renew the current lease contract with the actual tenants. Without being into UK for quite some time, we are not cleary aware of any changes in the rental market. Uwais Malilk has been very precise in all information given to us and options we could take and is very efficient to conclude a renewal with our tenants with conditions cited before.
Dear Dora,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJade was efficient and lovely!
I had the luck to be helped by Jade from Portico, she was so efficient and understood our needs straight away. After 4 months of difficult searches we found the dream place at the second meeting with her. I would highly recommend to connect with Portico they are amazing, we now have an amazing place to live in and fitting our budget which seems to be a miracle in London in these times.Thanks again Jade!
Dear Lila, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotI sold a house through Portico at the Walthamstow branch. …
I sold a house through Portico at the end of July 2025. My house sale had "twists and turns" - as some house sales do. I worked closely with Ed Lugg, Regional Sales Director to plan and stratagise as to how bets present each step with our potential Buyers - and we got there. Thank you Ed and Portico.
Dear Harveen Gill Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
GoogleWe had Samuel Adesi helping us with our finding a property and helping us move. He was professional, approachable, and attentive to through the whole process. We started the process of moving before Christmas - and Samuel helped keep track of our process as we went into the new Year (since there was a bit of delay over the holidays). Portico generally had pretty easy procedures to follow, and did well with interfacing between the LandLord and tenants. Thank you
Dear Gabriel Wright Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy with the service
I used Portico for about 6 years to let my flat and had no problems, until the end of the last tenancy where a deposit dispute was necessary. Natalie Banton handled the case diligently and I was awarded money back which covered my expenses to set the flat right. Many thanks to Natalie. Also to Marc McIlveney in lettings office, and Mark Sivell and Michelle Ford for handling the eventual sale of the flat.
Dear Beccy, Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind regardsCustomer Care Team
5/5
GoogleA big thank you to Liudmila for her help with my first property purchase. Her and the portico have been a pleasure to deal with from start to finish.
Dear Remi Richard Customer care is important to us so we really appreciate you taking the time to … More
1/5
TrustpilotAwful and unprofessional
Letting through portico Bloomsbury has been the most stressful and awful experience. They hardly ever reply to emails even when our flat had no heating for a month. Their work is inconsistent and often unprofessional. After moving out it has been over a month and we still have not received our deposit back. Property manager Charmaine Fernandes refuses to reply to emails. I’m honestly fed up of dealing with portico, I just want my deposit back so I can be done with them.
Thanks for providing more details. We have escalated your issue and will get one of the team to get back to you as soon as possible.
5/5
TrustpilotReally friendly and efficient staff
Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.
Dear Hywel Williams, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleFahad has been a fantastic lettings consultant throughout the entire process - from arranging viewings, meeting me at the property and being very knowledgable to putting an offering in, keeping me regularly updated and getting the property secured! Thanks so much
Dear Ryan Mclean Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
