Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a very positive experience with this agency. The move-in process and coordination throughout were handled extremely smoothly and professionally. Communication was always prompt, clear, and reliable, which made everything much less stressful. Tingting and Jade were both absolutely lovely, professional, efficient, and genuinely helpful at every stage. They were quick to respond to any questions and always followed through on what they promised. I would highly recommend this agency to anyone looking for a reliable and professional letting experience.
Eric · 16 March 2026
★★★★★ 1/5
GoogleI signed a tenancy for an apartment at Baltimore Wharf in September 2025. On move-in day, the property was completely uninhabitable.
The agent’s own independent check-in inventory recorded:
• confirmed evidence of pests and live insects inside appliances
• poor hygiene and cleaning failures throughout
• broken furniture and damaged skirting boards
• non-working lights and defective plumbing
• unsanitary and unusable kitchen appliances
Despite this, the agency repeatedly denied any infestation and claimed the flat had been handed over to a “professional standard”.
On 6 October, their own pest control contractor formally confirmed a Pharaoh Ant infestation inside the property. Multiple follow-up visits involved insecticidal gels, bait stations and chemical treatments being applied throughout the entire flat. This directly contradicts the company’s public statement that “no infestation was confirmed”.
Despite reporting everything immediately, I was unable to live in the property at all. For weeks I was left without a safe and habitable home while the agency delayed taking action. This caused significant stress, disruption to my studies and daily life, wasted time and financial loss.
As an international student new to the UK, being left without accommodation or proper support in this situation was especially distressing.
I was also not given proper notice before entries and was ultimately forced to secure alternative accommodation at my own expense
Fоllowing this еxperience, I would nоt chооse to rent thrоugh this аgеncy agаin
Apollo · 16 February 2026
Agent replied · 16 April 2026
We are sorry to hear that you were unhappy with the condition of the property at the start of your tenancy, and we take feedback of this nature seriously.
For clarity, our independent inventory and follow-up inspections recorded that some insects were found in the washing machine detergent drawer, for which pest control attended and no infestation was confirmed. One ventilation unit showed dirt but no evidence of mould, the freezer showed rust marks rather than unsanitary residue, and one section of skirting was noted as damaged with a contractor scheduled to attend.
In response to your concerns, we immediately arranged a full professional deep clean and a pest control visit, followed by further inspections to ensure the property met appropriate standards. No mould or pest infestation was identified.
While the property had been checked by a professional inventory clerk prior to the tenancy, we nevertheless acted promptly on the issues raised and took steps to address them. We regret that your experience did not meet your expectations and wish you all the best going forward.
★★★★★ 5/5
GoogleI’ve been renting through this agent for 3 years at The Silk District, and it’s been a great experience. Tingting has been incredibly helpful in finding me a comfortable property at a good price. She always considers things from my perspective, which I really appreciate. Their management team is also very responsible and easy to reach whenever needed. I’m about to renew my lease again this year and truly hope I can continue living here.
David · 10 May 2025
★★★★★ 1/5
GoogleDo NOT cooperate with Tingting. One Move Group is the worst letting agency in London.
I was misled about professional cleaning before move-in. They are only polite and responsive until they receive your money, after that, they simply stop caring.
Once everything is paid, you are completely ignored and any issues are brushed off. This feels like a classic case of getting the payment first and abandoning responsibility afterward.
Do not trust them.
Be aware that many of the positive reviews appear inflated, genuine reviews usually include photo or video evidence, which speaks for itself.
Save yourself the stress and stay away from One Move group
Jamie · 16 February 2026
★★★★★ 1/5
GoogleI used Hoxton property (part of One Move) for an apartment in east London.
The experience was extremely frustrating.
Apartment was nice - furniture though was put together by someone who I can only assume was doing it for the first time (vent bed leg, 'spare screws' left on the floor.
The issues really began when it came to contracts - check all the finer details and ask what will happen in all eventualities.
They denied helping me find a replacement tenant as if I didn't before contract end they take 100% deposit. I did find someone but it still cost me and the new tenant huge amounts for a name change on the contract.
Support was very poor and felt they were looking for every angle to slow the process and charge me.
Wouldn't recommend.
Ben · 17 June 2019
Agent replied · 15 June 2024
Dear Ben, Your deposit was with protection scheme so no one could just "take" your deposit. We advised you the risks involved if you abandon your tenancy, your landlord would be in his rights to claim certain costs from you which can cause you loose your deposit or even dealing with legal procedures.
We exchanged many calls and emails with the replacement tenant you proposed and ensure she was fully comfortable to make a commitment, all done before your relocation.
We operate a clear fee structure which meets industry standards.
Finally you did not follow our key return instructions and we had to make arrangement within short notice to retrieve your keys.
We as the managing agent acts fairly and according to laws, your landlord has provided a very good quality modern new build with brand new furniture installed prior letting to you. Your observation could be very helpful if you let us know, sadly we found no records about this matter.
★★★★★ 5/5
GoogleI cannot recommend One Move enough. Isobel, specifically, is a superstar! She has been so helpful to us. We had quite a few maintenance things pop up recently, and she got them sorted out immediately. Her communication is top-notch. She really takes the stress out of property management. Thank you, Isobel, and the whole team at One Move Group for the great service!
Esha · 16 February 2026
★★★★★ 5/5
GoogleTingting, Jade and the team are friendly and helpful, from viewing to reference check everything is smooth now.
Chen · 16 January 2026
★★★★★ 5/5
GoogleI rented my flat from them. They have lots of nice apartments to choose from. The service provided was pretty good. The rental consultant Tingting is really helpful as she always replied promptly! I was also given a tenant handbook when I moved in, which is comprehensive and thoughful!
Hao · 25 April 2023
Agent replied · 15 June 2024
Thanks! It's our pleasure assisting you find a great place to live :)
★★★★★ 1/5
GoogleThe company is horrible. I worked the company for short term renting like 6 months then left the flat. After 1 month later did not refund my deposit and giving me unrealistic excuses not refund my deposit. I do not recommend the company anyone, very bad, unproffessional.
Also the company gave me unrealistic excuse do not refund my deposit. They are saying worktop burned 2 cm and they will replace. First of oll worktop cannot burn it is marble. Another point how they proof did I burn with 2 cm. It is ridiculous reason. And noone responds phone and email. I do not recommend anyone
Agna · 24 April 2024
Agent replied · 15 June 2024
Dear Agna, We are a member of TDS deposit custodial scheme, in which all tenants deposits are held by the scheme. Any dispute are adjudicated by TDS which is a government approved scheme.
All our tenants are asked to fill in a checkout preparation form one month prior, to help all tenants to prepare early. Common reasons to cause delays in deposit conclusions are arrears and damages quote, with third party inventory reports done for clients checkin and out as evidence for tenants and landlords.
You can contact our property managers at admin@onemovegroup.com
or book an appointment at our London or Manchester Office to discuss your case.
We look forward to hear from you.
Thank you!
★★★★★ 1/5
GoogleOne Move asked us to give a "reservation fee of £5000" to reserve a flat which wasnt a proper process. When this fell through, they have not paid us back. The agent for One Move Group is Nicole Zhao, and she/they are now unresponsive.
We went straight to the Ombudsman Service and they have ruled in our favour and ordered One Move Group to pay us back the money, but they have not replied or payed us back and this will be going to court. They have also been additionally fined by the Ombudsman, and will be going into further litigation.
Do not use this company. Awful company with no moral ethics.
Gabriel · 16 June 2023
Agent replied · 15 June 2024
Hi Ali, sorry to hear about your experience. We are instructed by the property owners and had to deal with the procedures. Your case has been solved at last. Thanks for the comments and we will be taking this opportunity to improve the services. :)
★★★★★ 5/5
GoogleI really enjoyed working with Shawn at One Move. He showed me a variety of properties across London and as a first-time buyer patiently guided me through everything I needed to know to get started. Strongly recommend!
Haylie · 10 April 2026
★★★★★ 5/5
GoogleWorking with One Move Group was a breeze. Their attention to detail and clear communication set them apart. They handled my request quickly without compromising on quality. A truly professional partner that I will definitely use again in the future. Thanks for the great work!
Zack · 16 January 2026
★★★★★ 5/5
GoogleI have worked closely with One Move Group coming up to 3 years now. The team have always been professional, friendly and are always quick to respond. They ensure communication is clear between contractors and tenants resulting in a smooth, …
Alfie · 16 January 2026
★★★★★ 5/5
GoogleAs a client of One Move for the past three years, I’m extremely satisfied with their property management service. They have consistently taken excellent care of my property and made the entire process smooth and stress-free from start to …
Alex · 16 January 2026
★★★★★ 1/5
GoogleThey have a hotline but never answers the phone. It is a one man/woman company. Once they enlure you to sign the contract you will find them non responsive and stonewalling you.
The sale/let/management team is made of one person only called Nicole who works part time and never answers calls. You can only leave her messages and if you are lucky and humble enough you may get a reply after a week. Avoid this company like a plague.
Leo · 26 October 2024
★★★★★ 5/5
GoogleSalem was able to answer my questions quickly and properly. He was able to discuss the current and future rental market in London for someone like me who's new to London but also an auditor as a profession. Thanks, Salem!
Carlo · 16 June 2020
Agent replied · 15 June 2024
You are more than welcome Carlo. If you wish to find out more about the current property climate or if you have any questions regarding your move please drop me a message directly or head over to our social media pages to keep track with all upcoming listings and news! Thank you
★★★★★ 5/5
GoogleWe’ve really enjoyed working with this estate agency. The team is professional, well organised, and great to collaborate with. Communication is always clear and they are a pleasure to work alongside and highly recommended.
Ryan · 16 January 2026
★★★★★ 1/5
GoogleWorst experience ever with one of their letting agent desh raja and not being helpful, rude, unprofessional.
please do not make any payments if they ask
Chirayu · 12 May 2025
Agent replied · 29 July 2025
Dear Chirayu, The named individual isn't and hasn't an agent in any of our offices, we are not associated with Desh Raja in anyway, past and present. We also do not have your name registered in our database, or any contacts made by you. You are welcome to contact us, and the police, to provide more information if a scammer is posing as our agent.
We wish you all the best, do not hesitate to contact us if you think we can help.
One Move Group has no such person in the team, I am afraid we cannot help you. Hope it gets sorted out for you soon.
★★★★★ 5/5
GoogleExcellent service from One Move Group. The whole process was efficient and well managed, and the new-build flat is clean to a professional standard. Really happy with the experience.
S · 16 January 2026
★★★★★ 5/5
GoogleI have worked with Vicky and One move group for the past 4 years. The team in both Taiwan and London are very professional and have helped a number of my clients through the buying process.
They offer a fantastic service.
If you are looking at UK property then their expertise is excellent.
I would highly recommend this company.PositiveProfessionalism
L · 26 August 2021
★★★★★ 5/5
GoogleWe just signed a contract for a rental in Whitechapel and the service provided by Aaron was exceptional. Always quick to respond to my messages, and from showing us the property to arranging all the paperwork, Aaron was really warm, professional and helpful. Could not have wished for the process to be any smoother. Really happy with the service overall.
Alexander · 16 June 2021
★★★★★ 1/5
GoogleWorst experience in terms of property management. It has been around 2 weeks since we moved to property and 2 weeks of chasing the agents for cleaning, repairs and so on. No cleaning was done prior to our move in and after our continuous chase of 3 days cleaner only came once to do partial cleaning with a promise to come back again and since then no coming back. We have been chasing the property management team and our agent from 2 weeks to visit the property for multiple repairs and there is no response 😡. Why to lend the property if there is no look back. Who should we speak to if we have issues ?
Anshuman · 16 June 2020
Agent replied · 15 June 2024
Hello Mrs Bhalla, firstly I must apologise for the poor experience you feel to have received from our property management team thus far, I assure you our customer satisfaction is of the utmost importance to us and we take comments such as yours very seriously. I have escalated this to senior management, you will receive a phone call tomorrow with a detailed plan to fix the issues you're experiencing. In the mean time, please call me on 07926955584 if you have any other questions, I will be happy to assist in anyway I can. Thank you for your patience.
★★★★★ 5/5
GoogleHonestly a really smooth experience. Everything moved quickly and the flat was clean and fully furnished when I got the keys. No stress.
Mighty · 16 January 2026
★★★★★ 1/5
GoogleTerrible customer service. Long argue because the owner did not want to give the deposit back to the agency. The four tenants we need to solve the problem on our own via the Tenancy Deposit Scheme. No information from One Move Property Group, really shady situation, no answer to emails or calls. We finally get our deposit back 2 months after the end of the contract. Absolutely no commercial gesture and consideration for the customer.
Mathilde · 17 June 2019
Agent replied · 15 June 2024
Hi Mathilde, thanks for your comments, we always aim at giving good renting experience for tenants as best as we can.
We understand your frustration and we are in the same situation. Your deposit was held by the Landlord, who regretfully has significantly delayed his repayment to you despite our constant chase. We tried to solve the situation with more than 20 emails, and we also have advised you to contact Tenancy Deposit Scheme in order to push for a faster action. We are sorry for your experience, and we are glad that now your Landlord has then FULLY repaid your deposit.
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