Trusted Agent profile
★★★★★
30 reviews across 3 platforms
The Yacht Club, The Belvedere, Chelsea Harbour, London SW10 0XA
Obbard's London office at The Yacht Club is rated 4.4 out of 5 across 30 reviews on three platforms, including 25 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have been a tenant for one year in one of the properties managed by Obbard. I could not be more grateful for the fantastic service they offered during my tenancy. Whenever there was an issue with the flat, Stacey, David and Charles were always willing to help in a very short period of time. Very flexible and reasonable people to work with. Would recommend it 100%
5/5
GoogleI just wrapped up 5 years in an Obbard-managed property and cannot say enough positive things about the team, particularly Stacey. I had pretty much every appliance in my kitchen fail me during my tenancy and Stacey and team would send someone over to evaluate and have it replaced within 48 hours; this was even the case during COVID…they did not skip a beat in their service. Moving to London from abroad, I was frightened by what were numerous accounts from renters (British nationals and foreign alike) about how difficult management companies can be in London, and Obbard proved them wrong! Should I find myself back in the UK, I’d actually approach Obbard first for advice on selecting a real estate agent as I trust them entirely. Thank you to Stacey, Charles, Yoki, and the rest of the Obbard team for everything!
5/5
GoogleI was really surprised how my move in date went on. The agency provided a comprehensive welcome pack, so I was completely comfortable since the day 1 in the rented property. Everything was explained to me, when I had additional questions later about heating or bills. Maintenance was done in a timely manner and just few days after the request was made. Everything was smooth and friendly. Highly recommend.
1/5
GoogleWe have just moved out of a property managed by Obbard and we're truly disappointed by their service. There was rubbish on the floor in the property when we moved in. When we moved out they charged us a ridiculous amount for a professional cleaning when it had already been done and paid for with proof of invoice, and charged us for it without asking us. I would recommend to avoid using them.
1/5
TrustpilotSteer clear
Please steer clear. To start with, we were misled by this company about the lease on a flat we were interested to buy, they then rectified the incorrect information at our request. Subsequently, we negotiated an offer on the condition that completion could be achieved quickly as we had buyers waiting for our property. They accepted our condition and the flat was taken off the market. However, while our solicitor was working hard to a tight completion date, they unexpectedly phoned to let us know that the seller had now accepted a better offer which they had just passed on to them. By doing so, they jeopardised the sale of our own property and they were fully aware of the situation.
If I may respond to this review frankly. The situation with the lease (being in the process of being extended) was explained to you and I am sorry you appear not to have understood this. However you then made your offer in the full knowledge of the situation. On the situation regarding the higher offer received - You will recall you originally made quite a low offer which our client rejected. You then increased this, but still below the asking price, and our client accepted the offer subject to contract. We were later contacted by a party who had previously seen the flat and he was told clearly that the flat was under offer. He submitted a full asking price offer. Professionally we are obligated to submit ALL offers to our client. Our client makes the decision and we take instructions from our client for whom we act and represent. It is not our decision whether to accept higher offers but that of our client. We have done nothing but act 100% professionally on behalf of our client.
5/5
GoogleI had the pleasure dealing with and using the services of Obbard for the last 18 years .The journey was professional and courteous , so thoroughly recommend Hugh Obbard's team !
1/5
GooglePlease steer clear. To start with, we were misled by this company about the lease on a flat we were interested to buy, they then rectified the incorrect information at our request. Subsequently, we negotiated an offer on the condition that completion could be achieved quickly as we had buyers waiting for our property. They accepted our condition and the flat was taken off the market. However, while our solicitor was working hard to a tight completion date, they unexpectedly phoned to let us know that the seller had now accepted a better offer which they had just passed on to them. By doing so, they jeopardised the sale of our own property and they were fully aware of the situation.
5/5
TrustpilotHad great service from the letting team…
Had great service from the letting team at Obbard, especially from Stacey Sullivan, who responded when we needed help out of hours and was constantly polite and helpful. Massively better service than from chestertons who were previously involved in our rental.
5/5
GoogleI have been a tenant with Obbard for 5 years now. They have an impeccable service. They are extremely helpful with any type of issue, and most importantly they always react very swiftly. The property managers are very friendly, and their repair service team comes to the door and solves everything in record times. I would highly recommend Obbard to anyone looking to rent, they provide a comfort and ease of mind like no other property management company!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe just completed 6 years as tenants in a property managed by Obbard. I can't say enough good things about this company and their wonderful staff! We always knew we could count on them to handle any problems that came up, both quickly and efficiently. Their response time is always fast. It's hard to leave a property where you have such a comfort level and confidence in the property managers, but our circumstances changed and we had no choice. Obbard takes great care of their tenants and the properties, and we miss them already. Thank you for everything Stacey, David, Katie and Charles!PositiveResponsiveness, Professionalism
1/5
YellLack of professionalism and transparency
From the perspective of a prospective tenant, this business lacks professionalism and transparency. Very disappointing experience, we will avoid looking at properties managed by Obbard and/or Charles Hudson in future and we urge you to do the same. Happy to give you more details to ensure you don't waste your time like we did.
5/5
GoogleHave been working with them for 11 straight years. Always available to solve issues, flawless communication and professionalism. One of the best real estate management firms I ever worked with. Highly recommended.
5/5
GoogleSeven years as a tenant with Obbard gave me the opportunity to deal with most of their outstanding team. My experience was always positive. Very professional & immediate response and always friendly. I will miss you Stacey, Katie, David and Charles.
5/5
GoogleI have been a tenant of a property managed by Obbards for the past ten years and can not recommend them higher - they are fast to respond, deal with problems in practical terms and, most importantly, an absolute delight to deal with
4/5
GoogleObbard have been the managing agents of the apartment we rent for a number of years. They have addressed any issues we have had with quick responses and been professional in their handling. The relationship has been respectful.
5/5
GoogleObbards has done a wonderful job taking care of all matters of service, repair and requirements in our property. I appreciate their timely responses and the quality of their work. The efforts, especially by Stacey and Dave are much appreciated.
5/5
GoogleHave had a great experience renting through Obbard - they have provided extremely prompt service addressing any issues that have come up.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have had professional dealings with Obbard for over a year. They are a pleasure to deal with and look forward to continuing our relationship.
5/5
GoogleWe have been working with Obbard in excess of 10 years. The efficiency throughout their company makes them a pleasure to deal with.
5/5
TrustpilotThe whole process has been awesome!!
The whole process has been awesome!!! Very professional, but also personal and attentive to details!!!
5/5
GoogleI have found Obbard exceptionally creative and efficient in everything they have done for me.
5/5
GoogleOutstanding team and great service!
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Obbard's London office has 30 reviews across three platforms: 25 on Google, 1 on Yell, 4 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Obbard is rated 4.4 out of 5 across all 30 reviews, and 4.6 out of 5 on Google from 25 reviews, checked 9 October 2026.
Obbard, The Yacht Club, The Belvedere, Chelsea Harbour, London SW10 0XA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.