Trusted Agent profile
★★★★★
27 reviews across 1 platform
87 Mottingham Road, London SE9 4TJ
Oakwood Estate Agency's London office at 87 Mottingham Road is rated 3.6 out of 5 across 27 reviews on 1 platform, including 27 Google reviews rated 3.6. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAlban and Marie were always available by email or phone or even physically meeting me to progress through the purchase of my flat. They kept me informed, gave me extra information and couldn’t have been more helpful. I’m very happy with my new home thanks to them.
3/5
GoogleJan 2024: I have had a very good service so far with the tenants recommended by the agency. The tenants are delaying the rental payment though every month which is starting to add a significant amount of anxiety. Hoping the agency helps resolve this. I will update the status here. Update 27-Jan: No commitment from tenants on when the failed rental payment will be paid and agency has not been able to get a concrete answer. Starting to cause severe stress as a landlord. I hope the agency resolves the issue. Update 04-Mar: Rent is being defaulted again. Financial and mental stress continues over multiple months. Update 07-June: Tenants vacated with default rental arrears. Been chasing agents for return of deposit. Will increase rating if addressed proactively.
5/5
GoogleOakwood did an incredible job of selling our flat, despite tough market conditions and trying to get this over the line for years. We were letting out the flat, and they managed all the viewings with no stress to ourselves. Once we got an offer through, they were superb at keeping us updated on a regular basis, pushing the right parties or asking us to push where needed. Very grateful for all of Alban's help and hard work on this sale. Highly recommend!
5/5
GoogleOakwood did a very good job with us. They tried very hard in what was a challenging market and helped us through some difficult moments. Alban was excellent all the way through as was Marie and Daniel.
1/5
GoogleDid not pass on rent from tenants for months and still owe us £1000s. Did not secure the tenants deposit and no idea where it is. Did not report maintenance issues and allowed the house all into disrepair. Do not respond to emails or telephone calls. Avoid at all costs. Have put in a formal complaint to the Ombudsman and Small Claims Court.
5/5
GoogleAVOID AT ALL COSTS! I have put 5 stars for the sole purpose of gathering everyone’s attention. I would give this company less than zero if I could it’s an absolute SCAM! Myself and several other customers have used this company to manage our property. The tenants have been paying rent but Oakwood estate agency has WITHHELD and REFUSED to release the payments to us as the landlords. When we call they refuse to direct the call to Daniel the owner of the business and he is always apparently out of office, they don’t reply to complaints and give no explanation as to why several months rent has not been paid to the customers! AVOID AVOID AVOID
5/5
GoogleWe highly recommend the team at Oakwood as they were highly professional, knowledgeable and personable. Particularly Daniel who has been fantastic! Thank you for your support.
5/5
GoogleGreat service from start to finish. Kept us updated with solicitors and buyers information. All went very smooth. Would use again.
5/5
GoogleProfessional service from the whole team at Oakwoods House sold within 24 hours , Alban dealt with all the details and the sale progressed without any problem . Completed inside 4 weeks as per plan . The team at Oakwoods handled everything , stress free house sale .
1/5
GoogleAs a landlord, you expect a better service from them. They did not release a tenants deposit (for two properties), they withheld rent for no reason, very slow to respond. Now they don't even bother picking up the phone or responding to …
1/5
GoogleAwful service with letting my property and not to be trusted. I was recieving delayed payments for over a year and only recieved them because I was chasing regularly. Since March the payments have just stopped. Chased multiple times I now …
1/5
GoogleReviews regarding tenancy management are all accurate. Tenants have been recommended to us twice by one of the agents here, and for both tenancies, the tenants defaulted in rental payments. …
5/5
GoogleAlbin and the team at oakwood estates made the selling of our property easy and as stress free as possible. They worked hard to get us the best price possible and guided us through the whole process step by step.
2/5
GoogleI wouldn't recommend as letting agents. They do not contact you at all with any information unless you contact them first and I often had to chase even the most basic of things. It was a very stressful experience so I decided to move to a different estate agents.
5/5
GoogleDaniel and Alban handled our sale brilliantly and we were very happy with the result (a smooth move just before the SLDT deadline!)
1/5
GoogleVery poor management. Booked viewing cancelled while near the property after two hour drive for viewing. Agent Marie called and cancelled the viewing 'it's under offer'. Price of the property was only reduced yesterday after I booked the viewing.
1/5
GoogleVery poor management. Booked viewing cancelled while near the property after two hour drive for viewing. Agent Marie called and cancelled the viewing 'it's under offer'. Price of the property was only reduced yesterday after I booked the viewing.
1/5
GoogleVery poor management. Booked viewing cancelled while near the property after two hour drive for viewing. Agent Marie called and cancelled the viewing 'it's under offer'. Price of the property was only reduced yesterday after I booked the viewing.
5/5
GoogleFantastic service. 5 star customer care. Daniel and the entire team were on our sale from the start and even though there were shaky moments their communication was excellent. Thank you Oakwood
5/5
GoogleCalled for someone to give valuation.Person arrived on time was very frendily and experienced gave lots of useful advice.
5/5
GoogleAbsolutely highly recommended. The team at Oakwood are friendly, professional and offer a excellent service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oakwood Estate Agency's London office has 27 reviews across 1 platform: 27 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Oakwood Estate Agency is rated 3.6 out of 5 across all 27 reviews, and 3.6 out of 5 on Google from 27 reviews, checked 9 October 2026.
Oakwood Estate Agency, 87 Mottingham Road, London SE9 4TJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.