Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTenant for 8 years opened a water account in my company’s name without permission. I have no water only access it to communal facilities
Security is no existent as is mainternace despite this constantly get more and more money out of tenants
Never answer calls or emails
Awful is being kind
Marie · 16 June 2025
Agent replied · 27 December 2025
Dear Marie,
Thank you for your feedback. At Mileway, we take concerns around billing, security, and maintenance seriously. While we understand your frustration, our team has been available to support you throughout your tenancy and has reached out directly in an effort to understand and address the issues raised. We appreciate you taking the time to engage with us.
We remain committed to continuous improvement and to providing a high standard of service to all our customers. Thank you for custom over the past eight years and we wish you every success in your new premises.
Kind regards,
Team Mileway
★★★★★ 1/5
GoogleEdit after response from owner: Dont move people into leaking buildings then try and get them to pay for the repairs.
Martin · 13 May 2026
Agent replied · 16 April 2026
Dear Martin,
Thank you for your feedback. We’d appreciate the opportunity to understand more about your experience with us. If you're willing, please reach out to us at feedback@mileway.com.
Kind regards,
Team Mileway
★★★★★ 5/5
GoogleAfter a miscommunication Wendy contacted me an arranged a viewing the same day.
Andrew · 29 September 2026
★★★★★ 1/5
GoogleBe careful dealing with Mileway. Same as Marks review. Get everything in writing!! They’ll say one thing and do another to screw you over.
Cameron · 28 October 2024
Agent replied · 9 November 2024
Dear Cameron
We are very sorry to read this. Our team has attempted to make direct contact with you and your colleague Mark to try and resolve the matter.
Please do reach out to us at your convenience.
With kind regards,
Team Mileway
★★★★★ 1/5
GoogleUnsolicited calls & emails despite being ask to be removed from their comms, despite never even registering.
Gareth · 27 December 2024
Agent replied · 14 April 2025
Dear Gareth,
Thank you for bringing this to our attention. We take concerns about unsolicited communications seriously and sincerely regret any inconvenience caused.
We have thoroughly checked our records and tried to find a match for you. While we weren’t able to pinpoint the exact source of the issue, please be assured that you have been opted out of all communications.
Should you continue to experience any issues, please don’t hesitate to reach out to us at newsletter@mileway.com.
Best regards,
Team Mileway
★★★★★ 1/5
GoogleNot a great company to deal with they tell you one thing and do another. Make sure anything they say you get in writing
Mark · 31 May 2024
Agent replied · 23 October 2024
Dear Mark,
We are very sorry to read that you feel you had a negative experience. At Mileway, our customers are of upmost importance to us, and we always aim to deliver a high standard of service. Our team has attempted to make direct contact with you- in efforts to resolve this issue and address your concerns - please do reach out to us at your convenience.
With kind regards,
Team Mileway
★★★★★ 5/5
GoogleRating only, no written review.
Gabriel · 27 November 2025
★★★★★ 2/5
GoogleRating only, no written review.
Malcolm · 30 June 2025
Agent replied · 27 December 2025
Dear Malcolm,
Thank you for your feedback. We’d appreciate the opportunity to understand more about your experience with us. If you're willing, please reach out to us at marketing@mileway.com.
Kind regards,
Team Mileway
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
