Trusted Agent profile
★★★★★
49 reviews across 3 platforms
766 Barking Road, London E13 9PJ
Michael Steven's London office at 766 Barking Road is rated 4.1 out of 5 across 49 reviews on three platforms, including 42 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
2/5
GoogleThey came and valued my flat I was selling. They valued it at 240-270k. Three other estate agents came and said it'd sell between 310-320k. It sold for 315k. I'm not sure how the estate agent from Michael Stevens thought it was worth so little. Luckily I didn't go with them as I'd have missed out of potentially 75k. Be wary if they value your flat lower. Make sure you go with someone else.
1/5
GoogleAwful experience with this agency. I enquired about a property in Stratford and contacted them via both email and phone. They informed me that the tenants would be vacating the following week and that viewings would be arranged. Just two days later, I followed up with a call, only to be told the property had already been rented out. I received no email or update regarding this change. If you’re in direct contact with someone about a property, it’s basic courtesy, and professional responsibility, to inform them if it’s no longer available. This lack of communication reflects very poorly on their service.
5/5
GoogleMichael Stevens has been my landlord for the last 3 and half years. I can honestly say they have been the best, friendliest and positive estate agents I've dealt with. Jo and Helen are incredible at there jobs and have sorted any issues I've ever had immediately. Will be sad to leave them. Cant recommend enough :)
5/5
GoogleThe team here are truly amazing, Belinda is so professional, and efficient at what she does. Everything was handled very effectively and quickly, it made selling your home stress free, as they are always on hand with any questions you may have. I would recommend Michael Steven’s to anyone who is selling their home. Thank you all..
5/5
GoogleI couldn’t be happier with the service provided by Michael Steven. From the start, they demonstrated expertise by listing my property for sale (in Whetstone, Barnet) at the top end of the valuation, ensuring it stood out in the market. To my delight, we received an offer within the first week! Their communication was excellent throughout, keeping me informed at every stage. If you’re looking for a professional, personable and efficient estate agent, I highly recommend.
5/5
GoogleBelinda at Michael Steven was an absolute star from the moment I met her until the property sold and I moved to my new home in Cardiff six months later. Steven, Elle and all in the office were extremely helpful too, even when things got fraught. Belinda was delightfully fierce on my behalf when it was required whilst Steven was always the calm, fair voice of reason. The staff made themselves as available as possible and Steven responded to my emails whilst he was away on holiday and, on another occasion, even when he was on sick leave recovering from an operation! The other women in the office (sorry I can't name them all... my memory is shocking!) were all so very kind and welcoming all of the time, even when I turned up hot and frazzled with two grandchildren and a small dog in tow. They entertained the children with toys and lollipops, made me a cuppa and even gave the dog a drink every time we rocked up at their doorstep this hot and stifling summer. Belinda and her colleagues held my hand through every stage of the process, giving me excellent support and liaising well with the equally amazing and good value solicitor with whom they linked me. They gave me free building advice and their local knowledge was invaluable in getting the best I could from my one major asset, a house bought cheaply 20 years ago but now worth more than I could even have hoped for. I cannot thank Belinda and her colleagues enough for everything they did to get me a good price on my home enabling me to move to the house of my dreams (well, potentially at least, it has its nightmare moments too sometimes) in South Wales. I cannot thank them enough for all they did for me and would recommend them highly to everyone looking to move.
1/5
TrustpilotDisappointing experience with this UK agency.
Disappointing experience with this UK agency. Communication was poor, deadlines were missed, and promises made at the start were not delivered. The service felt unprofessional and rushed, with little accountability when issues were raised. I would not recommend using this agency.
5/5
TrustpilotEstate Agents
I selected Michael Steven as my estate agent when I sold my home this summer. I can highly recommend them. The whole team were knowledgable and helpful. Special thanks to Belinda, the sales manager, who was excellent and who made the whole process very straightforward
5/5
GoogleThis was my first time selling a property and I couldn't ask for a better estate agents.. Also everyone who works at Michael Steven was so helpful and understanding.. I would special like to thank Belinda who was the one through it all.. She is amazing at her job..
5/5
GoogleI have bought and sold my property with this agent. I have never before experience such an engagement from an agent. Agents were extremely polite, helped me understand my situation and above all definitely "went an extra mile" doing things which are not usually responsibility of Estate Agent. Once again thank you and I would highly recommend you to anybody I know.
5/5
GoogleBelinda and her team were brilliant and very helpful in selling our property in this tough market condition. We first tried to sell our property through Purple Bricks and we got no assistance from them and also lost quite a sum of money in …
5/5
GoogleI have been quite blown away by the outstanding responses I have received when contacting Michael Stevens. I was extremely impressed from my first contact and emailed to let them know but they have continued to be incredibly friendly, open and helpful far beyond my expectations of any company, service or organisation. An absolute pleasure to deal with and I would strongly recommend them to anyone. I actually appreciate their friendliness and genuine desire to help even more than the extremely quick and professional way my initial issue was dealt with. So impressed!
5/5
GoogleAmazing estate agent! Professional and personal. The team helped me to set up all the necessary documents when I moved from abroad in the midst of the pandemic. Apartment tidy, clean and comfortably furnished. After I accidently broken something in the house they fixed it immediately free of charge. Great communication. Never had any issues. Joanne, Helen, Belinda and Steven thank you very much for being so welcoming!
5/5
TrustpilotMichael steven has been managing my…
Michael steven has been managing my property for over 5 years now, they have always given me a brilliant service and good tenants. Thanks to Helen and Jo!
5/5
GoogleFrom start to finish I was very impressed at the professionalism of this Estate Agents. The whole team are very friendly, but I want to give a special acknowledgement to Ian to made the transactions very easy and kept me up to date from the beginning to completion, especially as we live far away from the property.
5/5
GoogleSteven and Belinda have recently overseen the sale of a property for us in East Ham and were a pleasure to deal with. They are extremely professional and knowledgeable and continually kept me up to date with what was going on in the transaction.
5/5
GoogleThank you so much to Michael Steven, especially to Belinda. She was so amazing in helping us find the right house for us. She guided us to the right path that helped us decide to which property should we buy. It was an amazing experience. …
1/5
GoogleRubbish estate agent. The most stressful 18 months of my life. Amateur and unreliable. Terrible communication and awful management of my property. Mabel
5/5
GoogleAs a previous tenant I highly recommend Michael Steven. We always had great communication, they were very friendly and professional.
5/5
GoogleI have been with Michael Steven for nearly five years and I must say they are awesome. Very pleasant, accurate and efficient. You guys are great. I will sure buy my house through you . Trust me to recommend you always😘 …
5/5
GooglePrecessional and friendly
1/5
GoogleAbsolutely rude on phone and we just wanted to see a house and she asked why we need 2 bedroom house and she cant give me 2 bedroom house for 2 ppl? That's absolutely crazy
5/5
GoogleI have been dealing with Michael Steven for the past 20 years.The staff are very professional and friendly.Always willing to listen,and very efficent.Very understanding and always quick to help.I would always recommend this team to everyone.
5/5
GoogleProbably the best estate agents in east london. Known them nearly a decade. Everybody in there are always helpful. If they can , they will help you as a tenant. Highly recommended.
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Michael Steven's London office has 49 reviews across three platforms: 42 on Google, 4 on Facebook, 3 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Michael Steven is rated 4.1 out of 5 across all 49 reviews, and 4.0 out of 5 on Google from 42 reviews, checked 9 October 2026.
Michael Steven, 766 Barking Road, London E13 9PJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
