Trusted Agent profile · London
★★★★★
35 reviews across 2 platforms
18 The Avenue, London, E4 9LD
McRaes Sales Lettings and Management's office in London, at 18 The Avenue, is rated 4.4 out of 5 across 35 reviews on two platforms, including 33 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotcannot recommend McRaes highly enough
cannot recommend McRaes highly enough. Always on hand to answer any queries and to make the buying process a lot less stressful. Even going over and beyond the call of duty. Lisa, Brian and her team were more than willing to show prospective buyers the house in my absence, showing professional at all times. One very happy customer
5/5
GoogleSelling my flat turned out to be a much longer and much more painful journey that I had first expected. After having tried (unsuccessfully) to sell via two other local estate agents, I definitely appreciated the McRae’s team and their approach even more. In comparison, they were an absolute delight to work with and did everything they said they were going to do. Professional and knowledgeable but also, warm and friendly. I appreciated the personal approach, which is something you tend to get more with smaller independent companies. Also, fiercely dedicated to help get the sale through - Lisa Fox was great. As was Barbara, Jess and Craig. A strong team, indeed. Thanks for all of your help.
Thank you Nadine for a fantastic review. It was a pleasure, and we wish you all the best in your future endeavours! :-) From all the team @ McRae's
5/5
GoogleI've bought a property through McRae's and I have to say, after dealing with other property companies which were a nightmare, McRaes Property service was a breath of fresh air. They were very professional and allowed us to view the property as frequently as we needed to. They were transparent, honest and a pleasure to deal with. Many thanks Kamran
Thank you for your kind review Mr Ali!
5/5
GoogleMcRae's were our vendor's agent but were excellent to deal with from start to finish. They are honest, approachable, and work hard to get deals over the line. Thanks to Craig, Lisa and the rest of the team
5/5
GoogleLisa, Barbara and Craig at McRae's are heroes. We recently sold a property through McRae's and they were brilliant. Lisa was an absolute dream to work with, keeping us updated with progress and helping us manage all aspects of the sales and purchase process. I can't recommend McRae's highly enough. Their local insight and market expertise was a blessing, and their very good relationships with other stakeholders throughout the chain was a godsend. Look to no other agents if you want to move!
5/5
GoogleWe rented our flat from McRae's and had a fantastic experience. They are attentive and just generally so pleasent to speak with. Anything that needed sorting was no hassle at all and I would have no hesitation using them or recommending them in the future.
Thank you for the kind review Lindsey and for being wonderful Tenants! All the best for your new adventure!
5/5
GoogleWe rented our flat from McRae's and had a fantastic experience. They are attentive and just generally so pleasent to speak with. Anything that needed sorting was no hassle at all and I would have no hesitation using them or recommending them in the future.PositiveResponsiveness, Professionalism
Thank you for the kind review Lindsey and for being wonderful Tenants! All the best for your new adventure!
1/5
TrustpilotHad a terrible experience with Mc Raes…
Had a terrible experience with Mc Raes Estate Agents. I found a property to rent through this Estate Agent. Paid holding deposit while they were doing referencing checks. However, they kept property advertised in all websites including their own after I had given the holding deposit with the promise to remove property from the marked. Moreover, they took too long to get references with Employer although we are calling them to speed up the process. They said they could not do anything as they hire a third party company to do the checks. As a result, they kept part of the holding deposit stating it had passed the 15 days period to pass referencing. Also, they made false allegations that my husband's pay slips were fake because there was no income tax deductions although he had no deductions because he was on the tax fee allowance period but they just assumed we were given misleading information and on these grounds they kept our money. When I try to escalate the complaint they threatened us saying if we do escalate they would report my husband company for not paying tax. They follow all the complaint procedure response in writing but called me directly several times to make these threats so I cannot prove it. I could not believe I was dealing with a such a dodgy company. I would not recommend this Estate Agents. They are not reliable.
5/5
GoogleExcellent service! Knowledgeable staff that are very pleasant to deal with. Regardless if you are a landlord, renter or a potential buyer you get treated with respect. Warmly recommend!
Thank you for your review Andreas!
5/5
GoogleMcRaes have been absolutely amazing, Lisa goes above and beyond and is a wonderful lady. We had some difficulty with our buyers solicitors and Lisa at mcraes was so good and helped with everything we needed done. I wish I could give more than 5 stars 🌟 🤩 ✨️ …
5/5
GoogleMcRae’s were actually our vendors’ agents but could not have been more helpful or friendly to us.
5/5
GoogleRented my first flat from McRae’s. really happy with the service. Very responsive to all my queries (and I can ask a lot of questions) Made sure I knew exactly what I was getting and was upfront about all costs. Will definitely be using them again if I move. Would recommend to anyone looking for a place
1/5
GoogleVery rude and unprofessional individual I have spoken to. Screamed at me down the phone and discriminated against mine and my partners housing issues and how we are trying to find a property for ourselves and our newborn baby
1/5
GoogleWarning to seller as a buyer I booked in to view a property which McRaes were contracted to sell. They left …
We would like to thank Mr Cohen for his comments, we welcome all feedback, whether it be positive or negative, this is just one of the ways how we constantly review our systems in order to improve our services in this ever changing … More
5/5
GoogleAmazing experience from start to finish. Truly put an emphasis on customer service!
Thank you for your kind words! https://www.mcraes.co.uk/genuine-customer-satisfaction/
5/5
GoogleWe just bought a flat through McRae's and they were great. We've previously tried buying through other estate agents (naming no names…) and they were not nice to deal with as a buyer, but McRae's were great. Lisa Fox in particular was …
5/5
GoogleReally great service, highly recommend. McRae's is by far the best estate agent that we have ever dealt with. We completed during a pandemic and even with those obstacles we felt looked after but most importantly they were always honest and …
5/5
GoogleSold my flat through Mcrae’s who were thoroughly professional and guided me through the process taking away any stress. Absolutely recommend their services. Craig Mcrae, the owner, is a great character and his experience and expertise is absolutely invaluable to buyers and sellers alike.
1/5
GoogleAvoid this estate agent like the Plague. Owner who doesn't care about Purchasers and simply sides with the Vendor, and spreads slander and misinformation about surveyors, purchasers and any professional appointed by a Purchaser. They could …
1/5
GoogleOvercrowded viewings for letting’s. Queue’s of people outside, very uncomfortable way to operate.
5/5
GoogleMcRae’s have been absolutely superb. Highly recommend to rent through! The process was quick and easy and the team were very helpful throughout - thank you.
5/5
GoogleVery helpful advice and valuation from Lisa.
5/5
GoogleBought my first home through this agency and felt supported throughout! Responded quickly to issues, friendly and professional!
4/5
GoogleCalled to make an enquiry about their services. Efficient and professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
McRaes Sales Lettings and Management's London office has 35 reviews across two platforms: 33 on Google, 2 on Trustpilot.
McRaes Sales Lettings and Management London is rated 4.4 out of 5 across all 35 reviews, and 4.5 out of 5 on Google from 33 reviews.
McRaes Sales Lettings and Management London, 18 The Avenue, London, E4 9LD.
