Trusted Agent profile · London

Marsh and Parsons London reviews

4.3

★★★★★ Great

1,052 reviews across 2 platforms

28 Old Town, London, SW4 0LB

Marsh and Parsons's office in London, at 28 Old Town, is rated 4.3 out of 5 across 1,052 reviews on two platforms, including 274 Google reviews rated 4.7.

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4.7 / 5

274

Reviews on Google

This office

Trustpilot logo

778

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Baran was very easy and clear to talk…

Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks

Camilla · 30 October 2024

5/5

Trustpilot

Exemplary Manager

Edward is a dedicated and supportive professional who exceeded my expectations.

Vasso · 19 March 2024

Agent replied · 16 June 2024

Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Property Manager

Property ManagerAbdullah​​​​ Leghari has been a responsive and helpful property manager - many thanks for your support!

Dr · 7 November 2023

Agent replied · 16 June 2024

Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Had an amazing experience with Marsh and Parsons, Toby is an excellent agent who actually listened to our requirements. He only shown a few flats but they were all according to our budget and needs and this was very important to us. Marsh and Parsons really make a difference on the market, they were always available to speak to us and made everything on their behalf so we will have a good renting journey. I truly recommend them to anyone as they are amazing at what they are doing, they are efficent and I never had to chase with anything as they were always a step ahead (I even recommended them to my friends).

Ruxandra · 23 June 2017

5/5

Trustpilot

Super responsive

Daniel has been very helpful and responsive throughout the process!

Susan · 2 April 2024

Agent replied · 16 June 2024

Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team

4/5

Google

I recently sold my property with Marsh and Parsons Clapham. The team were absolutely delightful to work with and they definitely went the extra mile. Special thanks to Theo, Tom and Sarah.

Deborah · 22 June 2022

Agent replied · 21 June 2024

Hi Deborah, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Theo, Tom and Sarah and the rest of our team in Clapham. All the best, Marsh & Parsons

5/5

Google

Theo Hall has looked after oue family’s search for a house in the last few months and I can honestly say I’ve never dealt with a friendlier, more genuine and transparent estate agent. He has made my husband and I feel really safe and we trusted all of his judgement. He was reliable, kind, open and I will definitely go back to him for future buying and selling of property in London. Thank you for making us feel we could truly trust in the process Theo.

Nicky · 22 June 2022

Agent replied · 21 June 2024

Hi Nicky, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Theo and the rest of our team in Clapham. All the best, Marsh & Parsons

5/5

Google

We had the best experience with Marsh & Parsons and our sales negotiator Patrick! We are first time buyers and found a house we loved within just a few viewings. When our first mortgage broker let us down at the last minute, Patrick sourced us an excellent broker to help us land a mortgage, as well as recommending a perfect solicitor with the capacity to meet our needs. We wanted to meet the stamp duty deadline, as did everyone else buying. We made an offer and 7 weeks later we completed, on stamp duty deadline day, saving us £13,000! Patrick talked us through everything and made us feel very looked after during this whole new and scary process. We will be back to M&P and hopefully Patrick the next time we our scouting and would recommend to anyone. James & MarkPositiveResponsiveness, Quality, Professionalism

James · 22 June 2022

Agent replied · 21 June 2024

Hi James and Mark, thank you so much for taking the time to leave us your excellent review! We are delighted that you are so pleased with your experience with us and will be sure to pass on your feedback to Patrick and the rest of the team in Clapham. Congratulations and wishing you all the best in your new home! M&P

5/5

Google

Dealing with Gemma Francis has been absolutely amazing. Aside from the expected professionalism and courteousness, she was hugely approachable and friendly so no question felt off topic. She also really listened to what we were after and presented us only with flats that would fit our requirements, as well as throwing in a few wildcards that although not what we imagined, were far stronger contenders and eventually one of them became the flat we made an offer on. During the offer stage she moved everything along so quickly that in less than two days we had a great offer accepted and all supporting documentation processed and signed off. Can't recommend M&P enough off the back of my experience with Gemma, and if I'm moving again any time soon I'll be going straight back to her.

Ed · 13 November 2016

5/5

Google

Dealing with Gemma Francis has been absolutely amazing. Aside from the expected professionalism and courteousness, she was hugely approachable and friendly so no question felt off topic. She also really listened to what we were after and presented us only with flats that would fit our requirements, as well as throwing in a few wildcards that although not what we imagined, were far stronger contenders and eventually one of them became the flat we made an offer on. During the offer stage she moved everything along so quickly that in less than two days we had a great offer accepted and all supporting documentation processed and signed off. Can't recommend M&P enough off the back of my experience with Gemma, and if I'm moving again any time soon I'll be going straight back to her.

Edward · 23 June 2016

5/5

Google

We have just purchased a flat through Marsh & Parsons, our contact there was Amba who was just brilliant. From the start of the process to completion, communication was perfect, they are honest, reliable and work with you through the process. When you pop into the office they are relaxed and friendly! Thank you.

Pete · 7 June 2024

Agent replied · 21 June 2024

Dear Pete, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

The M&P experience

The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest

Mr · 23 June 2024

Agent replied · 23 August 2024

Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.

5/5

Google

I have been incredibly impressed with Marsh & Parsons, and with Sharn Reynolds in particular. Our property search lasted a number of months, (highly unusual for London lettings), during which time all other local agents had lost interest. Sharn was as tenacious as she was friendly, kept in contact regularly and handled all our requests with patience and professionalism. Just when we thought the hard work was done as we found our ideal property, Sharn expertly guided us through a fast and intense deal process with multiple bids in which we were successful. Highly recommended.

Oliver · 27 August 2015

5/5

Trustpilot

Tatiana has been a great help and is…

Tatiana has been a great help and is always very respectful and easygoing.

Kieran · 12 January 2024

Agent replied · 16 June 2024

Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team

5/5

Google

During my recent flat search in Clapham I was contacted by many of the local agents after expressing an interest in viewing several properties online. I must say though that the friendly, non-pushy and personalised support I received from Adam Garner at Marsh and Parsons in helping me find my ideal property was a league above the other agencies. Adam quickly picked up on the criteria which mattered to me and always suggested the right quality of properties at the right price. He went out of his way to arrange viewings to accomodate my hectic work schedule and even helped me get to and from viewings by picking me up and dropping me back at the tube station to save all the running about. In my experience the level of service was second to none! Thanks Adam!!

Carolyn · 24 June 2015

5/5

Google

I've lived in 8 different cities around the world in the last 10 years (and in New York City for 20 years before that), but Sharn Reynolds is the best agent I have ever worked with, ever! Absolutely fantastic, helpful, timely, friendly, and got me the BEST FLAT EVER in Clapham Junction, EXACTLY where I wanted it, in EXACTLY my budget, because she worked hard to help me find it! The best person ever, Marsh & Parsons! Give her a raise! Your office was just as helpful. 5 stars!

Mitch · 24 June 2015

5/5

Trustpilot

Charlie Caine has been brilliant from…

Charlie Caine has been brilliant from start to finish- top marks

Holly · 24 February 2024

Agent replied · 16 June 2024

Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Google

Theo Hall was a pleasure to work with, made the whole process run quite seamlessly and I couldn't recommend him more.

Sanjiv · 22 June 2023

Agent replied · 21 June 2024

Hiya Sanjiv, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Theo and the rest of our team in Clapham. All the best, Marsh & Parsons

5/5

Trustpilot

Derbhla is the most helpful agent I…

Derbhla is the most helpful agent I have met lately

Aina · 8 March 2024

Agent replied · 16 June 2024

Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Tenancy manager Geena was such a star

Tenancy manager Geena was such a star! Quick responses and very helpful.

Julia · 25 January 2024

Agent replied · 16 June 2024

Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Google

Absolutely fantastic experience selling my flat. The whole team were professional and really earned their money. I first attempted to sell my property through a rival firm and the contrast couldn’t have been greater. First agent: 1 viewing in 5 weeks. Marsh and Parsons: 13 viewings in 5 days and 2 offers shortly afterwards.

Kit · 24 May 2024

Agent replied · 21 June 2024

Dear Kit, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Clapham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Professional and knowledgeable

I was looking for a let in Chelsea and, as you might imagine, there are lots! Thea, from M & P was so incredible helpful guiding me though my specific needs. She was on time for our appointment, helpful, knowledgeable, friendly yet very professional. It made my search a pleasure and not a chore.l I'm sure she will go on to do great things. I'd employ her in a second!!

Lizzie · 12 May 2023

Agent replied · 16 June 2024

Hi Lizzie, thanks so much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Thea and the Chelsea team will be thrilled. All the best, Marsh & Parsons.

5/5

Trustpilot

Jordann was very helpful

Jordann was very helpful, quick and responsive and kind! Thank you Jordann!

Consumer · 22 January 2024

Agent replied · 16 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Helpful guidance

Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.

R · 22 January 2024

Agent replied · 16 June 2024

Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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