1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
Trusted Agent profile · London
Marsh and Parsons London reviews
★★★★★
1,076 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,076 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharmaine was exceptionally helpful
Communication.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
4/5
GoogleEfficient, knowledgeable, professional friendly service.
5/5
TrustpilotTor very helpful with contact renewal
Rating only, no written review.
Agent replied · 15 June 2024
Dear Saskia, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood contact with Baran Mehmet
Rating only, no written review.
Agent replied · 25 December 2024
Dear Sylvie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotResponsive and easy to deal with
Rating only, no written review.
Agent replied · 22 October 2024
Dear Giulio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena helped resolve my issue
Rating only, no written review.
Agent replied · 15 June 2024
Dear Louise, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery friendly and helpful staff
Rating only, no written review.
Agent replied · 15 June 2024
Dear Meinolf, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe had a great service.
Rating only, no written review.
Agent replied · 15 June 2024
Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful and attentive
Rating only, no written review.
Agent replied · 15 June 2024
Dear Richard, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Mary, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotGood communication.
Rating only, no written review.
Agent replied · 15 June 2024
Dear Robert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery efficient and good communicators.
Rating only, no written review.
Agent replied · 15 June 2024
Dear Guy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood communication and efficient service
Rating only, no written review.
Agent replied · 15 June 2024
Dear C Evelyn, Thank you for taking the time to rate your service. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotMarsh and Parsons have a good network of contractors for timely resolution of issues within the rental property
Rating only, no written review.
Agent replied · 15 June 2024
Dear A. Tewari, Thank you for the 4* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEfficient and friendly service.
Rating only, no written review.
Agent replied · 15 June 2024
Dear Jo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGood environment
Agent replied · 15 June 2024
Hi Nathalia, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to the team in Brixton. All the best, M&P
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Hi Robert, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team in Brixton. All the best, M&P
3/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Hi Helene, we are sorry that you think your experience with us could have been better. We have tried to get in touch with you to speak about this but we have been unable to reach you- please do get in touch if there is anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Hi there, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team in Brixton. All the best, M&P
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Hi Matthew, thank you very much for your kind review. Best wishes, M&P
1/5
TrustpilotAbsolutely terrible....
Rating only, no written review.
Agent replied · 15 June 2024
Hi Antonio, we are unfortunately unable to find your details on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh and Parsons London
Has Marsh and Parsons won any awards?
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
