Lyons London reviews

★★★★★ 1/5

Google

Lyon LACKS the professionalism, communication, timeliness and responsibility towards its clients. As a buyer, i was left hanging and disappointed and if I were a seller, I doubt I would list my property with this irresponsible company. 20th Mar - I called to enquire on a 2 Bedroom flat posted on Zoopla. Call answered promptly by Gaurav Sekri and viewing appointment was made for the 22nd Mar 12:15PM with Rahool Sekri. 22nd Mar - I arrived promptly for the viewing and was made to wait for close to 30 minutes. Rahool lacked professionalism and was not apologetic at all for arriving late, there was neither a text/email to say that he was delayed. 23rd Mar - I put the offer for the flat via email. No reply or acknowledgement 25th Mar - I sent an email for a follow up on the offer. Rahool replied with a confirmation. 28th Mar - I sent an email to check on the update on my offer. Rahool replied for me to call which i did. I was told that he would provide an update on 5th Apr. The expectation from Rahool was for me to share if had found something and my expectation was the same for Lyon to share an update on my offer. 5th Apr - As there was no email/call from Rahool, i called Rahool hoping to get an update. My call was rejected and i received a text message that he will give me a call back. No call back received. 8th Apr - I sent an email for a follow up on the offer. Till date, I have not received any reply. I have concluded that my offer was potentially rejected by the seller however there should have been some form of communication from Lyon. It is irresponsible and unacceptable to leave clients hanging. They have lost a potential client and if i were you, i would not use Lyon! Stay away!, , , , , - So this is my response to Lyon’s! To emphasise, the issue is lack of professionalism and communication. Please take some responsibility. Attached emails and text: 1) Rahool changing the time to 2.45pm and me messaging to confirm I have arrived at 2.53pm. He only came to see us at 3.15pm - yes he might have a client but where is the communication that you are engaged and there was no apology for making us wait! 2) I received a call from Rahool immediately when the Google review was posted - do note there was no calls prior to this despite my enquiry. Yes, i understand that it’s dependent on the seller but again why was this not communicated despite me reaching out several times - neither my call or email were answered. I have no intention to do any business with this unprofessional company even if the property is still in the market. So, in conclusion Lyon is an unprofessional estate agent and they lack communication and responsibility.

Kishan · 14 January 2025

★★★★★ 5/5

Google

Rahool is one of the best if not the best agent I have encountered. I strongly recommend working with him. He is honest, responsive, commercial but most of all can simultaneously be in the details and focused on the bigger picture. He is clearly passionate about real estate and goes above and beyond to generate positive outcomes for his clients. From the simplest to the more complex transaction, Rahool will work hard, think outside the box, and deliver.

Lionel · 16 April 2025

★★★★★ 5/5

Google

The experience of renting with Lyons London was the smoothest I’ve ever had in London. They make everything super easy, from the moment you find the flat up to any maintenance or help needed. They really take care of you, as a tenant. Dovydas Stonys was particularly helpful, always being available and open for communication. In my opinion, the best place to rent an apartment from is Lyons London.

Thales · 4 June 2025

★★★★★ 5/5

Google

Gaurav and his team have been a total pleasure to work with. Straight talking, no BS, pro-active, supportive and professional from start to end. I’m all about working with people that I can build long-term relationships with based on trust, reliability, assurance and confidence in delivering to standard. Gaurav and the Lyons team tick all of the boxes

Dee · 27 July 2025

★★★★★ 5/5

Google

We had the pleasure of dealing with Rahool and team at Lyons, and he was nothing short of amazing. Personable, professional, and always on top of everything. By far the best estate agent we've ever had as tenants! In a city like London, where estate agents often feel impersonal and focused only on money, Rahool and Lyons stand out for their exceptional service. Any tenant/landlord would be lucky to have the opportunity to work with them. Highly recommended! Harry & Zoe

Harry · 3 October 2024

★★★★★ 5/5

Google

We had a very good experience during renting our previous flat. Very professional service with good communication. Gaurav was especially very helpful with his advise on our purchase to our current flat. It was smooth and hassle free to make business with them. I would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Merih · 15 January 2022

★★★★★ 5/5

Google

We just moved into a place in Old Street that Rahool helped us find. We love the flat, Rahool was cheery and incredibly helpful throughout out, which felt like a real change from some of the other estate agents we dealt with. Response time wasnt always brilliant due to how busy these guys are, but every time we got in touch they were able to resolve and help us out with our questions. Couldnt recommend them enough!

Jack · 12 June 2022

★★★★★ 5/5

Google

Gaurav is an excellent man and a property expert. He took over the marketing and running of my rental apartments several years ago and I have quite seriously never had any issue with his management of them. All the headaches I had as an …

Adam · 16 April 2022

★★★★★ 1/5

Google

Absolute shambles. Their service is honestly the worst, I've called to enquire on a few properties and the attitude they have is appalling. I would not feel comfortable to rent with this company with a temper like that at all. Just be careful people please.

Fadz · 17 March 2025

★★★★★ 1/5

Google

To add onto their response. I've enquired simply twice since the first time they ended the call extremely early, midway through my speech, but it was clear that was their manners towards myself. Many estate agents are not interested in company lets and some are but that does not give the right to abuse individuals like ourselves on the phone call. I have forwarded my complaint to RightMove and wish to take this proceeding further, thanks.

Fadil · 20 March 2025

★★★★★ 5/5

Google

Rahool Sekhri is a total super-star. Throughout working with him, he and his team have been consistently knowledgeable, responsive, and fair with me. He personally helped me in a very tight spot recover a transaction which was hanging by a thread. I would not hesitate to recommend his agency. Thank you Rahool!

Juvid · 15 January 2024

★★★★★ 5/5

Google

Rahool and Gaurav of Clever Property restored our faith in letting agents. We were recommended to use their services after we had become very disillusioned with our current letting agent and having had several bad experiences in the past. However upon employing their services, Rahool and Gaurav immediately found us a suitable tenant and the associated process was completed smoothly and easily. They also found us a buyer for the flat and whilst the subsequent sale has been a tedious process, all requests made to Rahool have been answered and resolved quickly and efficiently. Rahool and Gaurav were both professional, helpful, knowledgeable, friendly and we trusted their guidance throughout. We would not hesitate to use their services again in the future.

Kirsten · 16 January 2020

★★★★★ 5/5

Google

Having had a previous bad experience with an estate agent, I was very careful with who I went with to sell my flat. Clever Property appealed to me because they actually listened to what I wanted and helped me to achieve that goal. Both Rahool and Gaurav were incredibly honest and upfront about when my property should be listed and for what price, and their advice was really invaluable. They were communicative through the whole process and worked incredibly hard to get a sale. The agent fees were very reasonable and less than half the price of many large high street estate agents. Plus there's no penalty fee if you want to part ways as you're not locked in to a contract for a particular period of time. I would happily use their services again and I recommend them to anyone looking to buy or sell a flat or house.

Alison · 16 January 2019

★★★★★ 5/5

Google

Lyons have not only managed my property in London for the last 5 years but Rahool has also helped me sell the flat recently. Rahool has been easy to deal with, approachable, friendly, and most importantly, honest, reliable and responsive. I …

Catja · 16 April 2024

★★★★★ 5/5

Google

Clever Property sold my house last month, we achieved more than what we we're looking for and had over 30 potential buyers viewing it after a week of marketing at an open day. Would 100% recommend Clever Property and will use they again in future. Thanks

Dan · 13 June 2019

★★★★★ 1/5

Google

we have booked an appointment through zoopla and we met with the agency and we were ready to move in to the property within a week. so the agent we met was ok with it and he told he needs some information about us and need to send it through email and we did. but we didn't get any response from them so we called him and reminded about the property between the call he said he will get back to me with details of room and every thing. and today after calling he said that room they have given to someone else. very poor quality of service they have.would never recommend to anyone about the agency. no response we just waited for their reply and wasted our time. we also said him we need the room it was urgent for us to move in July 1st week.we talked about rent and everything was OK. the property we looked was in limehouse

Raheef · 12 June 2022

★★★★★ 1/5

Google

We booked a viewing with them and were interested with the property.Told the agent that we were interested and he responded by telling us to give more information about the tenants which we did and there were no response afterwards. So the called the guy from the agency next day he said he will look into the matter and call back by half an hour which he they never did.So called them back again by asking why he didn’t he call back and asked him again about the details of what can we do to proceed the matter,but yet again no responses till then.Called them the next day asking what happened and they replied they gave the property to someone else telling us you should have deposited the reservation amount which they never told us about before.It really was a bad experience with the them and we just want to know what was the reason why we were rejected and soon they apologised telling us they had an misunderstanding whereas we were in need of a room by the end of the coming week.I would not express my frustration if it wasnt for the one guy in that agency who promised us there would not be a problem about the procedure.NegativeResponsiveness, Professionalism

Fawzan · 12 June 2022

★★★★★ 5/5

Google

These guys are a breath of fresh air. Generally I've found it difficult to trust estate agents - but I can safely say that Gaurav and his team are honest, friendly, hard working and trustworthy. They found me new tenants super quickly, and organised for end of tenancy cleans and decorating with almost zero notice. Everything was handled perfectly and Gaurav was extremely helpful throughout the whole process. I wouldn't use anybody else.

Matt · 13 June 2019

★★★★★ 5/5

Google

Lyons managed our flat when we were away for a year. From my first meeting with Gaurav I felt that Lyons were really trustworthy and reliable. I considered a couple of other agencies - some of the bigger and better known ones- who were so aggressive with their sales tactics and had complex fee structures which didn’t add up when I tried to calculate the differences myself. Everyone we met from Lyons was extremely professional and straightforward. They found us excellent tenants who looked after our home and furniture really well. They were excellent at communicating with us and sorting issues both big and small. We kept the same point of contact in Gaurav throughout, which we really appreciated. We would definitely use them again. Highly recommend.

Alexandra · 16 April 2024

★★★★★ 5/5

Google

We were looking to rent out our property in a tough market. We were impressed by how knowledgeable Gaurav was about our building. He was also straight talking and highly professional. The pictures taken for the advert were excellent and the flat was quickly rented out for the price we wanted. Would strongly recommend this company.

Lawrence · 16 April 2022

★★★★★ 5/5

Google

Rahool was absolutely amazing from start to finish. He went above and beyond to help me secure a property and kept me updated throughout. Would definitely recommend Lyon's to everyone!

M · 16 April 2024

★★★★★ 5/5

Google

We have had an excellent all round experience with this estate agency. Despite a very challenging market for selling a flat with cladding currently and having to deal with many other issues and a nervous first time buyer Gaurav managed to navigate us through a successful sale. We would highly recommend Gaurav and his team!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 12 June 2021

★★★★★ 5/5

Google

Been working with this agency for many years now and they have both sold and rented my properties. They are very professional and more important extremely honest. They have always found me great tenants and I feel I get a get a personalised service every single time. Very thankful to have found them and highly recommend them to anyone looking for a good estate agent to work with

Tina · 5 July 2024

★★★★★ 5/5

Google

Having met and dealt with a lot of estate agents recently, I was impressed by Gaurav who was not only personable and professional, but, perhaps rarer, honest and straight talking. He was on hand to assist us with every step of our move, and, god forbid, should any issues arise, I feel considerably better knowing we have Gaurav there as our estate agent.PositiveResponsiveness, Quality, Professionalism, Value

Georgie · 27 August 2021