Every review we hold for the London office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleIβve had such a hassle-free experience with LDM Properties, everything from start to finish has been smooth and straightforward. The whole team has been fantastic, but I want to give a special shoutout to Debbie for her amazing support throughout the entire process. Communication was clear, timely, and genuinely helpful, and itβs clear that they actually value their clients, which isnβt something you can say about every property company. Thanks again to everyone at LDM, and especially Debbie, for making this such a positive experience!
Conrad Β· 30 May 2025
β
β
β
β
β
5/5
GoogleDebbie and Charlotte provided the best experience during my tenancy. Debbie is beyond helpful and went above and beyond for me each time I had the pleasure of speaking to her. Charlotte herself is a delight and helped with anything I needed. Would recommend this company and if you get any of these two girls you will be in more than safe hands.
Kurtis Β· 6 July 2025
β
β
β
β
β
1/5
GoogleThis company is completely untrustworthy. Upon arrival, the room was incredibly filthy. There was barely any usable furniture, and the bathtub was covered in animal urine. LDM offered no compensation, only promising not to deduct the β¦
Huirong Β· 16 April 2025
β
β
β
β
β
5/5
GoogleDebbie provided a 10/10 experience during my tenancy. Highly recommend. Thanks Debbie
Vinnay Β· 25 June 2025
β
β
β
β
β
5/5
GoogleDebbie was amazing with my tenanc - thank you
Khaled Β· 11 July 2025
β
β
β
β
β
1/5
GoogleA disgrace of an estate agent with appalling attitude especially from Charlotte.
In the limited interactions we had, their behaviours were nothing short of disgraceful. There was a profound lack of professionalism, an absence of the respect and courtesy one would expect.
Coucu Β· 23 July 2023
β
β
β
β
β
1/5
GoogleWorst agent I have come across in my eight years of renting in the UK! Please avoid this estate agent, the fees are extremely high, the quality of service is poor, the manager is severely racist, evicts clients other than white people and has an extremely bad attitude!
Patrick Β· 21 October 2023
Agent replied Β· 17 June 2024
Dear Patrick,
We appreciate your feedback and take it seriously. We want to clarify that we do not charge tenant fees, and any decision to serve a notice comes directly from the Landlord. LDM has multicultural team, with several Chinese staff members and does not discriminate against our tenants. Your comments about service quality are concerning to us. To investigate further, kindly email us at snrmgt@ldmproperties.co.uk with details of your tenancy and the issues you experienced. We aim to ensure a professional and respectful experience for all our clients.
Sincerely, Charlotte
β
β
β
β
β
5/5
GoogleLDM have anyways been fantastic to deal with and go above and beyond in the service they provide. Thanks for everything you do for me π β¦
Oliver Β· 16 November 2025
β
β
β
β
β
1/5
GoogleExtremely poor service and very expensive for no reason.
I have been renting for over eight years through other agents but never experienced such poor communication and support before.
Stay away from this agent as if there is an issue in your flat they will make you pay for it and fix it yourself no matter how much you pay monthly.
There are so many other agents to rent through but this one has been the worst so far.
Ioanna
I Β· 26 August 2023
β
β
β
β
β
1/5
GoogleAvoid at all cost! The management team is the worst I've worked with. Most of the team don't work on the same timezone as the property, they have never come to the property, and they're impossible to reach. They don't reply to messages or β¦
Beverly Β· 16 April 2025
β
β
β
β
β
1/5
GoogleExtremely poor service and very expensive for no reason.
I have been renting for over eight years through other agents but never experienced such poor communication and support before.
Stay away from this agent as if there is an issue in your flat they will make you pay for it and fix it yourself no matter how much you pay monthly.
There are so many other agents to rent through but this one has been the worst so far.
Ioanna
IOANNA Β· 18 June 2023
β
β
β
β
β
1/5
GooglePoor service so far. Moved in and hub doesnβt work dishwasher is malfunctioning with white stains, tap not workingβ¦ and itβs been more than a month. So many red flags and no clear action on there side. Shocking.
Carlos Β· 4 May 2025
β
β
β
β
β
5/5
GoogleThe team is very professional and friendly. They patiently listened to my needs and recommended suitable flats for me according to my requirements. I have rented a lovely flat in Chelsea Creek, one of the best locations in London at a fair price and the flat was new and clean. The team did not disturb me at all during my entire tenancy but was always there when needed. Great effort!
Jason Β· 21 October 2023
β
β
β
β
β
5/5
GoogleGreat communication, lots of patience, and always available to answer any inquiries I had.
R Β· 16 December 2025
β
β
β
β
β
5/5
GoogleAbsolutely no hustle with the move in thanks to Joe. Very fast, smooth and no stress communication. Thank you!
A Β· 21 September 2023
β
β
β
β
β
5/5
GoogleIf you want no stress and straight up action to move into a property, choose LDM. I was privileged to have Charlotte sort out everything for me on this move. Her communication and attention to detail were out of this world. She really goes to next level to understand your situation, she always has solution to any hurdle. Rare to find. Thank you again to all the team ππ»
Oliver Β· 18 June 2023
β
β
β
β
β
1/5
GoogleWorst communication ever. Horrible experience for the entire period of our tenancy. No communication at all after we left the property. Intentionally not communicating to delay the payout deposit. β¦
ARCHANA Β· 16 April 2025
β
β
β
β
β
5/5
GoogleGreat company, friendly staff (thank you Charlotte and Annie) - Recommended!
Victoria Β· 21 September 2023
β
β
β
β
β
5/5
GoogleIβve been renting in London for almost 10 years with many different agents and have had a lovely experience with this company! Charlotte has always been very friendly, helpful and supportive - they were quick to respond and resolve any issues with my property (where I have struggled with other agents in the past). Would definitely recommend :)
Carlaina Β· 22 August 2023
β
β
β
β
β
1/5
GoogleWorst company i have ever met! When we checked in the room was awful. It is full of unpleasant smell and fur. When we checked out LDM deduct the deposit for some absurd excuses.
Baisong Β· 13 November 2024
β
β
β
β
β
5/5
GoogleThe team at LDM Properties is very professional, responsive and friendly.
Every query my wife and I raised has been tackled smoothly and with professionalism (regardless of if we were happy with the outcome/decision)
Special kudos to Joe, available, kind and professional.
Ranim Β· 13 April 2024
β
β
β
β
β
5/5
GoogleI'm very grateful to my consultant, Doris, for patiently answering all my questions about renting a place for the first time; the apartment I moved into was exactly the same as the photos they showed me, which made me very happy.
Shujing Β· 16 April 2024
β
β
β
β
β
5/5
GoogleThe overall service was excellent, especially the bills, which I had absolutely no idea how to handle; there were dedicated staff to assist me. They answered all my questions until the end of my lease.
Pan Β· 16 April 2024
β
β
β
β
β
5/5
GoogleVery great experience! I'm so thankful to LDM Properties for helping me and my friend find a great flat. Apart from that, the company helped us a lot with things like Wi-Fi purchases and some recommendations for cleaning goodies. Overall, highly recommended!
εε₯θ Β· 21 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
