Knight Frank London reviews

★★★★★ 1/5

Google

!Deposit remains unreturned after six weeks! We let a townhouse through Knight Frank Belgravia for three years. One expects a certain standard at this level, regrettably, the experience did not quite match the reputation. Throughout the tenancy, issues took an inordinate amount of time to resolve. The property manager changed multiple times, which didn't help continuity. We were accommodating throughout: we provided dozens of viewing slots, and on more than one occasion their staff were in the property shoes on, against the house rules, which we let slide. When it came to the checkout, however, the goodwill was not reciprocated. We asked to shift the inspection by a few hours and were told we'd be charged an extra day. After three years of flexibility on our part, this felt remarkably petty. The property has since been let for less than we were paying. We enquired; no response. Fine, market forces and all that. What is not fine is that our deposit remains unreturned after six weeks. The landlord is apparently unresponsive, but surely managing landlords is precisely what an agency is for? That is, after all, the service one pays for. Individually, the people we dealt with were pleasant. But pleasant people and professional standards are not the same thing. Knight Frank Belgravia presents itself as premier; in practice, the execution felt rather cheap. We may revisit this review depending on how the deposit matter is resolved.

M2020 · 18 December 2025

★★★★★ 5/5

Google

I had an incredible experience purchasing a home through Issy Foster on behalf of my client. Issy took the time to understand what he was looking for and this made the overwhelming process of house hunting in London much easier. She was incredibly professional, accommodating and thorough during the search, through the execution of sale and after completion of sale. Help was even extended to switch over utilities and answer questions for insurance, Issy constantly goes above and beyond. With such an important and meticulous process, you are in good hands with Knight Frank. Thank you, Issy!

Meagan · 13 April 2024

★★★★★ 5/5

Google

We would like to express our gratitude to Issy Foster and Chris Mulry for their exceptional work in selling our apartment. We were so impressed with their professionalism, communication, and dedication throughout the process Special shoutout to Issy, who was always on top of things and communicated promptly and effectively with us and all of the other parties involved. She went out of her way to ensure that the transaction was a smooth process for us. We are immensely grateful for her hard work which took so much stress out of the selling process. Issy and Chris are a great team and we would highly recommend them to anyone looking to sell their apartment.

Jenna · 13 April 2024

★★★★★ 5/5

Google

We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!

Gul · 17 July 2024

★★★★★ 1/5

Google

Awful experience renting from Knightfrank, we were renting 6k monthly flat. And they increased rent every year, but when we left we found out that they were marketing the flat at £1k less! On top of that it has been 1,5 months and we haven’t got our deposit back, although there are already people living in the property

Anna · 5 December 2025

★★★★★ 5/5

Google

I would be very happy to recommend Izzy Foster following her involvement in the sale of my mother's house in Belgravia. Ever present and willing to lend a helping hand in all aspects of the sale, Izzy made the whole process easier and more comfortable with a high level of professionalism.

Caroline · 18 May 2024

★★★★★ 5/5

Google

This was the second time we have brought properties with Knight Frank and now on the third property currently. Each time had professional approach from team and customer service extremely good with good communication every time. Sam from Belgravia branch was excellent to communicate with and was always helpful where needed. Thank you to all involved in sales and Lettings, please keep up the good job. Best estate agents in town at the moment. All the best to them.

Malik · 15 October 2024

★★★★★ 5/5

Google

Dealing with Matt Armstrong from the Knight Frank team is been a pleasure! Great service, we had lots of challenges during the buying process of the house and Matt made great efforts succeeding our expectations! I would definetly recommend Knightfrank team if you are planning to buy a house in Belgravia.

Miguel · 21 June 2017

★★★★★ 5/5

Google

I would like to recommend Yasmin Ulhaq as a great professional. We are a concierge company who works with many different real estate companies. And it is not always a great experience. But with this specific property, we are lucky to have Yasmin as a property manager. It is a great pleasure to work with her. She is responsible and reliable. All the enquirers are sorted out very promptly. Many thanks!

Kristina · 16 April 2020

★★★★★ 5/5

Google

I would like to thank Susannah Odgers and all the Belgravia team at Knight Frank for their extremely efficient, experienced and professional service. It has been an absolute pleasure dealing with them from introduction to completion!

Daniella · 21 June 2017

★★★★★ 5/5

Google

Stuart Bailey and his team at Knight Frank have been most helpful in assisting us at Landmass. I would definitely recommend their service and incredibly high levels of knowledge within the industry.

Sean · 21 June 2016

★★★★★ 5/5

Google

"Stuart and his team never fail to offer an excellent service and we shall continue to work with the Belgravia Sales team in the years to come."

Penny · 21 June 2017

★★★★★ 5/5

Google

Stuart, Susannah and the team have superb knowledge of Belgravia coupled with integrity and great enthusiasm - a perfect combination.

Janine · 21 June 2016

★★★★★ 5/5

Google

Matthew Armstrong, Stuart Bailey and the team deliver a first class service Thanks from Luxlo

Shagan · 21 June 2016

★★★★★ 5/5

Google

Amazing service from Issy Foster. She managed the negotiation process and always gave me a hand. Super responsive and understanding. Pleasure to work with her and the team at Knight Frank. She made the process easy!

BARTOSZ · 14 April 2023

★★★★★ 5/5

Google

Stuart Bailey and his team have always given us excellent service.

Hiren · 21 June 2016

★★★★★ 5/5

Google

Susannah Odgers assisted me in finding my clients the perfect rental investment in Belgravia. Susannah is a pleasure to deal with, she is very knowledgable about her local market and everyone involved appreciated her calm and unflappable manner and professionalism

Miranda · 16 April 2019

★★★★★ 5/5

Google

We dealt with Terence for many years in his previous employment and his efficient service encouraged us to use Knight Frank. His service has remained very efficient and it is a real pleasure to work with him.

Monnik · 16 April 2020

★★★★★ 5/5

Google

Matthew was pleasant to work with and guided what proved to be a very complex transaction, in a professional and amicable manner. He promoted goodwill between the parties which produced the desired result for both sides. An excellent experience.

Tasos · 16 April 2019

★★★★★ 5/5

Google

We worked with Susannah Odgers on a really challenging property, and were lucky to benefit from her assistance and drive throughout; we couldn't have got all the different elements of the purchase complete without her. Susannah was …

Laura · 16 April 2019

★★★★★ 5/5

Google

Matthew Armstrong and his team were always very professional in dealing with a very complex transaction. I would highly recommend

Craig · 16 April 2019

★★★★★ 5/5

Google

We are very happy to have Mr Terence Lane as our property manager. He is courteous, reliable and responsive. He updates us regularly without fail and provides solutions swiftly when necessary. It has been a pleasure to work with him.

A · 16 April 2021

★★★★★ 5/5

Google

Always a pleasure dealing with Stuart Bailey and Matt Armstrong at the Belgravia office.

Peter · 21 June 2017

★★★★★ 5/5

Google

I've had a couple of property managers prior to Terence Lane and he is by far the most reliable and attentive. He usually responds to my emails within the hour and always has a solution to any issue I might have.

Hana · 16 April 2020