Knight Frank London reviews

★★★★★ 5/5

Google

Our experience with Becks at Knight Frank was an incredible one. From the off we knew that we had found a friend in him. We never felt like we were ever not being represented in the deal, even though Becks really represented the vendor. Importantly he was super kind - which is essential given how stressful such transactions can be. And he was the first person to call us as soon as we completed. It felt like we were celebrating with a friend. I couldn't recommend Becks highly enough for any transactions. He provided us sufficient guidance, directed us to the right solicitors and ensured that he got us over the line in a very structured fashion. Five stars from us.

P · 14 April 2023

★★★★★ 2/5

Google

Tenant experience - We rented a flat using this particular agency/branch. Overall this was a sub-par experience. Dealing with the agency initially was good or at least as expected, the team has been professional in their communication and very responsive. The service level sadly started to drop post signing the offer - the team has been rather unhelpful in communicating promptly thereafter, contract negotiation lasted 3 weeks with lack of transparency over the process. Closer to the move-in date we had lots of hiccups with them which just adds to an overall not-so-great experience (i.e. the agent initially communicated the Internet is 'included' which ended up meaning that it's available in the building and we'd have to pay for it - small thing but not great after incurring cancellation fees for a current contract and having to set it up again; we scheduled an inventory check and their third party completed that without us, before we got there (?), keys didn't work etc. you get the gist).NegativeQuality

Claudia · 17 June 2022

★★★★★ 5/5

Google

We recently bought a house where Freddie was acting as a sales agent. Despite being an agent for the seller, the quality of his service to us was unparalleled. There were a number of times, he went above and beyond - chasing up solicitors, negotiating finer points o the agreement, ensuring that there are clear lines of communication between sellers and us. At one point he was even drafting legal documents! There were a number of times where we thought the transaction would fail, but Freddie was always able to work out to the solution to the problem of the day. We would not have had the house, without Freddie. If we ever have to buy/sell a house, Freddie would be the guy we would go to.

Ameya · 16 April 2022

★★★★★ 5/5

Google

It was a pleasure working with Freddie on the sale of my apartment at NEO Bankside. The sale required unbundling the parking space from the flat and Freddie managed to find both buyers within a few weeks of listing. Throughout the rather long and complicated process of completing the sale, Freddie acted with professionalism and kept all parties informed each step of the way. He was also very helpful with facilitating the exchange of information between the managing agent of NEO and the solicitors. I would be very happy to recommend Freddie to any future clients considering selling or buying a property in London.

Yangsoon · 16 April 2022

★★★★★ 5/5

Google

Freddie was brilliant, he’s very personable whilst remaining highly professional. Knight Frank worked really hard to get my sale over the line providing a high quality service, were always available and worked really hard to make sure communications between all parties remained good through the entire process. Their commission rates are competitive and the minimum tie in period is far shorter than many of their competitors. I would certainly go to them to sell a future property.

Vanessa · 16 April 2021

★★★★★ 5/5

Google

I randomly walked in to the South Bank office looking for a flat and Eleanor Davies was super professional and showed me the perfect place that morning. I made an offer, and Eleanor dealt with a few subsequent Hong Kong based landlord issues admirably, and always kept me well informed. I moved into the flat 10 days later and have been continually delighted with the speedy service throughout. Thank you Eleanor.

William · 16 April 2020

★★★★★ 5/5

Google

We had a great experience using Knight Frank to move to London. Ellie Davies was absolutely central to making this so smooth. She was always on hand to answer questions and clearly communicate each stage of the process. We were new to London renting and having someone like Ellie made us feel comfortable and prepared to make the big move!

Harry · 16 April 2022

★★★★★ 5/5

Google

Can't fault Knight Frank especially Ellie. They've been marketing a number of apartments on behalf of my client for past 2 years and have done an exceptional job on achieving lettings for us at the best possible rental price. They are also always available for market advice as well which is really useful when reviewing our leasing strategy.

Philippa · 14 April 2022

★★★★★ 5/5

Google

We were really pleased to use Knight Frank South Bank . Ellie is a wonderful agent. She was very friendly and always ready to answer all our enquiries at any time. Thank you Ellie for your help and huge assistance in renting the appartment.

Tania · 14 April 2023

★★★★★ 5/5

Google

Freddie Harries helped us buy our first home. He was absolutely brilliant at every point from booking the viewing to completing. Freddie has been very professional, helpful and always reliable. Thanks to him the transaction was smooth and painless. I would definitely recommend him and certainly will be calling him when we want to move to a new place.

Burak · 16 April 2021

★★★★★ 5/5

Google

Ellie was great, she took time to show us around some key properties and was both incredibly responsive and helpful at all stages. Sadly, we did not end up finding through KF but I will certainly be reaching out to Ellie should we look to move in the future. Thanks again Ellie!

Howard · 16 April 2022

★★★★★ 5/5

Google

Freddie Harries was outstanding in helping us complete our flat sale. He was available at all times (including out of hours) to iron out any queries on either side, and did so with a cheerful and positive outlook which made all the difference to our experience. We would definitely recommend Knight Frank for this reason.

Jasper · 16 April 2021

★★★★★ 5/5

Google

Purchased a property through Freddie at Knight Frank South Bank branch. Had an excellent experience, Freddie was quick to respond to queries and gave very clear and concise information throughout. He went the extra mile at all times and would thoroughly recommend KF to others.

Gagan · 16 April 2022

★★★★★ 5/5

Google

Freddie Harries is very professional and managed to move my completion process along speedily with his hands-on approach. He worked hard with the other parties to get the documentation exchanged within the deadline. I highly recommend his work ethic and would work with him again.

Phang · 16 April 2021

★★★★★ 5/5

Google

Great service from the Southbank branch! In particular Ellie whom helped from start to end moving into my new rental. Professional and attentive, couldn’t have asked for a better and smoother process. Very delighted.PositiveResponsiveness, Quality, Professionalism, Value

ByArthuur · 17 June 2022

★★★★★ 5/5

Google

Mark Batty and Eleanor Davis were great to deal with, we have 2 apartments marketed with Knight Frank, both were let in a record time , we are so pleased , and would be really happy to work with you again guys. Thank you

Mohsen · 16 April 2020

★★★★★ 5/5

Google

Have just rented a new flat in South Bank Place through Knight Frank. Ellie was a great help and always on hand to assist in the run up to the moving date. Made the whole process very easy!

Dan · 16 April 2021

★★★★★ 5/5

Google

Ellie Davis and Clarisa Sorge were of great help and very efficient. Had to move quickly, and they delivered and arranges everything well in time. Very professional and ever so polite.

Anna · 17 June 2021

★★★★★ 5/5

Google

Ellie Davis and Clarisa Sorge were of great help and very efficient. Had to move quickly, and they delivered and arranges everything well in time. Very professional and ever so polite.

Krappitz · 16 April 2021

★★★★★ 5/5

Google

I have dealt with Freddie Harries on a number of occasions and cannot fault his ability to get the transaction completed. He is very pro-active and I would highly recommend!

Debbie · 16 April 2021

★★★★★ 5/5

Google

Posting for this for my mother who had an outstanding experience recently, selling a premier property around Bermondsey Street. The whole team were professional, communicative, diligent, and efficient. Particular thanks go to Becks who went over and above, and really made the experience stress-free for my mother. He looked after her incredibly well - my brother and I are extremely grateful for his thoroughness and kindness throughout the process. Highly recommended.

R · 16 April 2022

★★★★★ 5/5

Google

I dealt primarily with Freddie Harries who was highly committed, and hard working to getting the deal done in my shorter than average time frame. He responded promptly to messages, thought outside the box to find solutions when buyer's lawyers were less than ideal, and was unfailing pleasant at all times. My neighbour recommended him to me and I would recommend Knight Frank, Mark and Freddie to others... were fabulous to deal with, thank you!

Susan · 16 April 2021

★★★★★ 5/5

Google

Ellie was super helpful and helped us get a flat as per our requirements. Super responsive and very professional!

Gauri · 16 April 2022

★★★★★ 5/5

Google

Freddie was superb in being responsive...communicating what was (really) going on...and giving us insightful advice. He created a calm trusting context where both buyer and seller (us) got what they wanted- a really nice apartment at a fair price with no 'games' played by anyone. I have never before thanked an estate agent in 30 years and 10 properties.

Carl · 16 April 2020