Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing Experience as Landlord with Isabel, Vanessa and Marwa! Highly Recommend!
Isabel, Vanessa and Marwa were absolutely fantastic during my process a landlord to rent out my flat for the first time. Isabel’s knowledge of the process was second to none, Vanessa was brilliant a showcasing my apartment and did an excellent job securing a top level offer for me and Marwa was superb at co-ordinating on the admin side. A truly stress-free process that I thought was going to be the opposite. Highly recommend to any landlords looking to rent out their place. Thanks team!
Aaron · 3 May 2024
★★★★★ 5/5
TrustpilotSpyros’s service is amazing
Spyros is one of the nicest person I have ever met. He is efficient, has a friendly attitude and is willing to help you with anything. I think he is a role model for everyone. My bed has been broken for a long time. The landlord has been unwilling to reply to my messages and let me use the broken mattress and bed for several months. I feel helpless, but with the help of Spyros, everything has been solved in just a week. I feel very happy and relieved to get practical solutions within a week. To be honest, I never had any expectations for British staff, but he surprises me that there is still such excellent staff in uk.
Lance · 26 April 2024
★★★★★ 5/5
TrustpilotBethel and Amy's professional assistance
I want to thank you for Bethel, Amy and her team for quickly finding a tenant for my apartment and handling everything efficiently from the start. Their efforts made the move-in process smooth and hassle-free. I appreciate your professionalism.
WT · 28 September 2024
Agent replied · 25 October 2024
Thank you for your feedback! We’re thrilled that Bethel, Amy, and the team were able to quickly find a tenant and handle everything so efficiently. It's great to hear the move-in process was smooth and hassle-free. We truly appreciate your kind words and look forward to working with you again!
★★★★★ 5/5
TrustpilotEllie-Mai Hannan's star performance
Ellie-Mai Hannan has been my account manager in recent years. She is highly professional and efficient. She understands our concerns and always takes action in anticipation. I truly appreciate her service. She is always helpful.
Ada · 26 November 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words.
★★★★★ 5/5
TrustpilotA big thank you to Elliot and team!
Elliot thank you for an exceptional service. You were always there, listened and supported with any queries. You are always polite and profesional. You made the experience very simple for us as first time buyers. We will always be grateful for your support in finding us our home.
Perpetua · 18 April 2024
Agent replied · 10 June 2024
Hi Perpetua,Thank you for leaving this feedback, it's a fantastic testament to Elliott's professionalism and service. We will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotRiccardo and Param, the best estate agents in town.
Riccardo and Param was such a pleasure to work with. They secured our dream house in the Brentford Project and we couldn’t recommend them enough. A really seamless and easy process thanks to their assistance.
Sophie · 22 November 2024
Agent replied · 24 December 2024
Hi Sophie,Riccardo and Param are thrilled to have helped you secure your dream house! We’re so glad they provided a seamless experience. Thank you for your recommendation and we wish you the best in your new home.
★★★★★ 5/5
TrustpilotGreat rental experience!
As there is no way to use Whatsapp easily in China, Claudiu Ciupitu was kind enough to help us with Wechat, the whole process was easy and pleasant, and the final house exceeded expectations, thank you very much!
Minjie · 28 September 2024
Agent replied · 25 October 2024
Hi Minjie,Thank you for sharing your experience! We understand the challenges of international communication, and we're glad Claudiu could assist you via WeChat. We're pleased that the whole process was easy and pleasant, and that your new home exceeded your expectations!
★★★★★ 5/5
TrustpilotPriscilla and Amy
Amy Wood was astounding in helping me to search for listings before settling and negotiating on my current property! She was extremely helpful and I'm thankful for her help :)Priscilla has also been a great property manager in following up maintenance requests and helping us to resolve issues as soon as she can!
Consumer · 21 December 2023
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. We will make sure to pass this onto Priscilla and Amy.Wishing you all the best for the new year!
★★★★★ 5/5
GoogleAs a student I was looking for accommodation and being first to move out I didn’t have much experience and was worried however when I came across Arnaldo in johns and co the Service provided was excellent by Arnaldo !! I can’t thank him enough! he was so helpful and answered all my questions thoroughly ! He’s amazing ! Highly recommend Arnaldo he is so positive about everything also which is great !!
DilanPositiveResponsiveness, Quality, Professionalism, Value
Selatin · 10 June 2021
Agent replied · 11 June 2024
That's great to hear, we'll be sure to pass along your feedback
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotAbida Tasnim has been very helpful so…
Abida Tasnim has been very helpful so far in answering our queries as well as dealing with tricky situations we had. She is very responsive and has managed to give us a peace of mind. Thank you very much.
Denis · 6 September 2024
Agent replied · 25 October 2024
Hi Denis,Thank you so much for your wonderful feedback! We’re delighted to hear that Abida has provided valuable insight and supported you through the process. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotGood experience
Thanks Britney and Celias for a smooth and trustworthy letting process
Wesley · 2 June 2026
★★★★★ 5/5
TrustpilotWe had a really great experience with…
We had a really great experience with Shareen! She was very friendly, responsive and efficient throughout the whole process, and communication was always clear and prompt. She kept us updated and was always happy to help with any questions we had.
Ruizhe · 29 September 2026
★★★★★ 5/5
TrustpilotGreat service from Jordan Ellis-Hope
The delivery of my new bed was really quick- special thanks to Jordan Ellis-Hope for being so polite and helpful. He worked out a problem I was having with the portal also and made the whole process seem so easy. Response times were super quick. Thanks again!
PR · 7 April 2024
Agent replied · 10 June 2024
Thank you for your kind words regarding Jordan. She'll be pleased to hear her services were appreciated and we're sure she will strive to keep up the good work. If you need any further help, please don't hesitate to reach out.
★★★★★ 4/5
TrustpilotShareen was quite responsive throughout…
Shareen was quite responsive throughout the process and we appreciated her efforts. She received the house in a very bad state from the previous tenants and worked under a compressed timeline to get it to us in time. We continuously have open communication lines with her which has been fab.
Sama · 31 January 2024
Agent replied · 10 June 2024
Hi Sama,Thank you for your valuable feedback, we are happy to hear Shareen was efficient in supporting you on your property journey. We will be sure to pass your kind words on to her.
★★★★★ 5/5
GoogleArnaldo is the best intermediary I've ever met, enthusiastic, courteous and highly competent in business. And very friendly. He accidentally walked into their office and completed all his applications in one day. And help me check in in in a week. Thank Arnaldo very much for giving me a good start in London.
Arnaldo is the best agent I have ever encountered. He is enthusiastic, polite and has very strong professional skills! And be nice. Stumbled into their office and within a day he had all the applications completed. And help me we can move in within a week. Many thanks to Arnaldo for giving me a great start in London.
Jidong · 10 June 2020
Agent replied · 11 June 2024
Hello Jidong, thank you for your kind words, we will pass them on to the team.
★★★★★ 5/5
TrustpilotWe are very glad to have Candice Chan &…
We are very glad to have Candice Chan & Martina De Luca for our real estate process needs. ..Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I would highly recommend Candice & Martina to anyone looking for superior real estate services
Corporate · 12 December 2023
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Candice & Martinas day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotHelpful and smooth transition/check-out process
Olivia Thomas was extremely helpful with the issues encountered throughout my tenancy and was efficient and understanding in my schedule and arranging contractors' visits. Not only that, she went above and beyond in the checkout process by helping with my transition into another unit. I highly recommend Olivia as a property manager!!
Consumer · 4 December 2023
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Olivia's day. Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotElliott was exceptional
Elliott was exceptional. My transaction got complicated and the only reason we were able to manage it was due to Elliott’s perseverance, speed, customer service management and work ethic. Fantastic and highly recommend.
Belina · 11 November 2024
Agent replied · 24 December 2024
Hi Belina,Thank you for your feedback about Elliott. We’re glad his perseverance and customer focus made a complex transaction manageable. Your recommendation is deeply appreciated!
★★★★★ 5/5
TrustpilotMy Pleasant Eexperience
I recently had an exceptional experience working with Vanessa at John & Co. Her dedication, expertise, reliability, and friendly demeanour made the entire process enjoyable. I highly recommend Vanessa and the team at John & Co for their commitment to excellence. Thank you!
Ella · 28 May 2024
Agent replied · 11 June 2024
Hi Ella,Thank you for this glowing review. This is a fantastic testament to Vanessa's professionalism. We are pleased you had such a great experience, don't hesitate to reach out if you need any assistance in the future.
★★★★★ 5/5
TrustpilotOverall very good end of tenancy…
Overall very good end of tenancy experience. J&C were the letting and managing agency. Process was streamlined and the team very responsive. Special shout out to Spyros who was overseeing the process - very reasonable and practical to deal with, super friendly throughout
Noam · 23 May 2024
Agent replied · 10 June 2024
Hi Noam,Thank you for sharing your positive end-of-tenancy experience with us! We're thrilled to hear that our team at Johns&Co, especially Spyros, provided a streamlined process and responsive support. Your kind words about Spyros's friendliness and practical approach are greatly appreciated.Should you need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotPriscilla at Royal Wharf
Priscilla has been our property manager during our term in Royal Wharf and she has been excellent. Very responsive to messages, always follows up on requests, easy to get a hold of and very friendly. Thank you for all your help!
Abbey · 26 June 2024
Agent replied · 24 August 2024
Hi Abbey,Thank you so much for your kind words! We are thrilled to hear that Priscilla has provided you with excellent service. Your satisfaction is our top priority, and it’s wonderful to know that she has been responsive, attentive, and friendly throughout your stay. We appreciate your feedback and thank you for choosing us!
★★★★★ 5/5
TrustpilotTo be honest
To be honest, I had a great and fulfilling experience with them. They helped me understand all the rental specifics and processes and were incredibly welcoming and supportive. I would especially like to thank Candice, Mehdi, and Faid for their assistance. I'm grateful to everyone.
Arwa · 12 April 2024
Agent replied · 10 June 2024
Hi Arwa,Thank you for your honesty! We're pleased to hear you had nothing but positive things to say about our team and that they exemplified quality customer service. Thank you for allowing us to support you on your property journey.
★★★★★ 5/5
Trustpilothighly recommend the agent because of…
highly recommend the agent because of some staffs, especially Lara Robson, who's the manager in charge of my flats. whenever I have doubts, I always go to her, whatever problem even not in her arrange of work, she tried best to find a solution for me.
Lingfei · 20 March 2024
Agent replied · 10 June 2024
Hi Lingfei,Thank you for your recommendation! Lara will be thrilled to hear she was able to assist you. If you need anything else, don't hesitate to reach out.Best regards,
★★★★★ 5/5
TrustpilotA big thumbs up for this company .I…
A big thumbs up for this company .I rented a property just over 18 mths ago and the team esp Param Virdee the property manager couldn't have been more efficient or helpful .When the underfloor heating went awry ,param not only chased the contractors regularly but also proactively sourced a radiator and had it delivered so the flat wasn't freezing ! Very much appreciated .He is also responsive to requests for any help that is needed and is honest about how long it will take .thank you.
LK · 15 November 2024
Agent replied · 24 December 2024
Thank you for your feedback and kind words! We’re delighted to hear about your positive experience with our team, especially with Param. Ensuring our tenants are comfortable and well taken care of is always a top priority for us.We’re so glad Param was able to step in promptly and go the extra mile to keep your flat warm during the underfloor heating issue. Your acknowledgment of his proactive approach and transparency means a lot to us.
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