John D Wood and Co Sales London reviews

★★★★★ 5/5

Trustpilot

Selling with JDW Summertown

We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.

Claire · 20 October 2022

★★★★★ 1/5

Trustpilot

Incredibly rude staff

I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.

Isabel · 5 July 2022

★★★★★ 3/5

Trustpilot

Average performance

A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.

Sheila · 17 August 2020

★★★★★ 5/5

Trustpilot

Parsons Green Team

The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.

Rich · 23 April 2022

★★★★★ 5/5

Trustpilot

Excellent Experience

John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.

Lavina · 8 June 2022

★★★★★ 5/5

Trustpilot

The JDW Chelsea Green sales team worked…

The JDW Chelsea Green sales team worked tirelessly to sell my property in 2020, despite the lockdowns and the pandemic. In particular, I want to thank Robert, Jamie, Sema and Will for their enthusiasm and persistence. Well done!

Evgeny · 23 January 2021

★★★★★ 5/5

Trustpilot

I have had consistent help and good…

I have had consistent help and good advice from all those at the Wandsworth office. Shoeni is standout in her knowledge and attitude. Communication has been excellent over the many years I have used them as my letting agent.

Jeremy · 17 August 2020

★★★★★ 1/5

Trustpilot

Waste of time

Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.

EM · 27 August 2025

★★★★★ 2/5

Trustpilot

Agent not trustworthy

I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.

SimonLondon · 21 October 2021

★★★★★ 5/5

Google

Thomas Wilton was a fantastic help. Highly recommend

Edward · 16 April 2019

★★★★★ 1/5

Trustpilot

Terrible experience with the manager at John D Wood Southfields

Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.

Mrs · 23 July 2021

★★★★★ 5/5

Trustpilot

High calibre agents

I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.

Will · 28 June 2021

★★★★★ 1/5

Trustpilot

WORST company

WORST company - they try to brand themselves as trustworthy but are cut from the same cloth. I worked for them so can speak in experience but they stole my commission in broad daylight. They are simply conditioned to be a bunch of hypocrites and thieves and will ensure their bottom line is what matters. Strongly advise to stay away from them. Don't believe in their marketing - they are all black wolves in sheep's clothing.

JULES · 27 January 2022

★★★★★ 5/5

Google

From marketing to completion in just over two months, including 50 viewings in the first week, we cannot fault the service provided by the JDWood Kensington Church Street team. Attentive, effective, diplomatic and highly professional at all times. Thank you for taking the pain out of the sale of our family home.

ELIZABETH · 16 April 2020

★★★★★ 1/5

Trustpilot

This company are scammers

This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett

Victor · 24 May 2024

★★★★★ 5/5

Trustpilot

Parsons Green team

The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team

Olivia · 12 April 2022

★★★★★ 5/5

Trustpilot

Great service, easy to work with!

Simon and Zoe at the St Margarets office were Fantastic during the sale of our property in October 2020. They found us good potential buyers and made the whole listing process during Covid restrictions very easy.We instructed Simon & John D Wood just after lockdown lifted in May/June 2020 and despite everyone still finding their feet having been furlough the team were fantastic. We got listed quickly and they were more than happy to advise on staging the flat, the online listing and keeping things on point overall.Having listed properties before in the Twickenham area and having had bad experience we were so very pleasantly surprised by the excellent end to end sale with Simon, Zoe and St Margarets team!

JCH · 25 October 2020

★★★★★ 4/5

Trustpilot

John D Wood were very pleasant to deal…

John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.

Diana · 9 May 2021

★★★★★ 5/5

Google

Good experience searching an apartment with John D Wood & Co. Tania was very available, sought to find places that corresponded to my criteria as she got to know me better. She has been efficient and very pleasant!

Marie-Laure · 16 April 2016

★★★★★ 1/5

Trustpilot

John D Wood in Wandsworth

John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.

Stay · 17 June 2020

★★★★★ 2/5

Trustpilot

Very disappointing overall experience…

Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.

Paul · 7 May 2020

★★★★★ 1/5

Trustpilot

Terrible on all counts!

From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??

Lee · 23 October 2019

★★★★★ 1/5

Trustpilot

Very biased towards the landlord

Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.

Sohrab · 7 October 2019

★★★★★ 5/5

Trustpilot

Exceptional service from Rupert and Ellie

Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar

Malini · 30 September 2020