Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
Sarah · 6 March 2024
★★★★★ 5/5
GoogleThoroughly recommend … just purchased a property which was jointly marketed and JDWood were by far best to deal with. Evie in particular was professional , straightforward, communicative resulting in an easy process for both myself and the vendor
Deirdre · 28 July 2024
Agent replied · 25 August 2024
Dear Mrs Burns,
Thank you for taking the time to leave a review. We are delighted that you enjoyed dealing with John D Wood & Co. and Evie in particular. I know that your comments mean a great deal to her, and we look forward to being of service again at some point in the future. In the meantime we wish you every happiness with your new property.
Yours sincerely
Robert Green - Director - John D Wood & Co. Chelsea
★★★★★ 5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
SH · 18 October 2023
★★★★★ 1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
Sima · 3 February 2024
★★★★★ 1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
Serkan · 18 June 2021
★★★★★ 5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
Geri · 11 August 2021
★★★★★ 5/5
GoogleWe were so pleased to have used John D Wood to sell our house recently. Robert Green delivered everything he said he would (and more). They expertly generated much interest in the property, resulting in an extremely swift and successful sale. The whole team was a pleasure to work with and they have been extremely accommodating. I can highly recommend them - they aim high and importantly, they deliver!
Jemima · 11 October 2021
Agent replied · 25 August 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
Giuseppe · 23 April 2026
★★★★★ 5/5
GoogleSema at Chelsea Green did a very good job. She was straightforward and helpful and trusted by us as we were buying a flat in Chelsea and she was acting for the vendors. She had identified the flat as one we should like which saved me navigating the pages on line. I had personally met her which was for me important
Alison · 11 October 2022
Agent replied · 25 August 2024
Thank you for providing this lovely review. I know that Sema will be delighted that she was able to help you find the right property, and we all wish you every happiness there. Do let us know if we can help with anything in future. Kind regards. Robert Green, Director, John D Wood & Co. Chelsea
★★★★★ 5/5
GoogleExactly what you would expect from a top team of professionals. Highly knowledgeable and excellent service. I had several experiences with John D Wood over the past decade, more recently as a buyer and I will definitely be looking to work with them again. In particular Charles was an excellent agent with many years of experience and service. Highly recommended. Solid 5 stars.
Sal · 11 October 2017
★★★★★ 1/5
TrustpilotUntrustworthy and intimidating tactics
While it may work for some, I found the approach and behaviour of the Wandsworth JDW sales team truly abhorrent. Their wrongdoings range from the way they spoke to my husband and I right through to their sales and negotiation tactics. They frequently made (incorrect) assumptions and comments about our lifestyle and finances and throughout the purchase tried to belittle and patronise us so we followed their instructions rather than listened to our solicitor. They nothing short of used intimidation tactics and baseless threats to make us jump for their every wish. They lied in the details of selling the house, both in writing and verbally; accepted offers but broke the terms of the offers with no communication or regard that this was incorrect behaviour; and when we were finally at the end of negotiations and all paperwork ready to exchange and complete, they started upon new tales and demands trying to threaten the chain breaking if we did not comply. We’ve fed back directly to the agents involved and while sales behaviours are a common part of society, we both felt this was way over the line of acceptable behaviour. In this area of London, with this amount of money being spent in such a lovely community and neighbourhood, my husband and I were truly appalled by their style and have never come across other agents like it. We won’t be using them in the future and sadly, even if it is just this branch, our trust in the whole JDW organisation has been tainted by this truly stressful and frankly bullying experience. I can only hope our feedback is considered and agents reflect upon their handling so they do not continue to treat people this way.
Jessica · 3 November 2023
★★★★★ 1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
Lara · 6 May 2026
★★★★★ 5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
Maria · 20 June 2021
★★★★★ 1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Jenny · 4 March 2021
Agent replied · 13 June 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
David · 5 November 2025
★★★★★ 5/5
TrustpilotJohn D Wood Wandsworth
Jake and the team at Wandsworth were fantastic from start to finish in the sale of my property. In what has been as a trying time for many people in viewing properties the team out performed what I had expected of them and made the selling process easy from start to finish.
George · 22 January 2021
★★★★★ 4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
Stephen · 22 September 2023
★★★★★ 1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
Lara · 20 April 2026
★★★★★ 5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
Jane · 28 May 2021
★★★★★ 5/5
TrustpilotDREAM TEAM! WANDSWORTH COMMON BRANCH!!
Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas
Hayley · 6 May 2021
★★★★★ 5/5
GoogleVery pleasant and positive experience dealing with Merton (as well as his colleagues) of the Chelsea Green office of John D Wood. Very professional, helpful, fast and always 'on the case'. 5 stars.
Martin · 29 April 2024
Agent replied · 25 August 2024
Dear Mr Kandrac,
Thank you for taking the time to write your kind review. I know Merton enjoyed his dealings with you, and we are delighted that the sale went smoothly. We hope that you will be very happy in your new home and look forward to future business together in the future.
With very best wishes.
Robert Green, Director, John D Wood & Co. Chelsea.
★★★★★ 5/5
GoogleWe have have been delighted with the service and help you have provided in enabling us to sell our flat in Chelsea. At all times the staff were available to give us advice towards a successful outcome at a difficult time to be selling property. We would highly recommend John D Wood in Chelsea Green to anyone wanting to sell in this area of London.
Anthea · 11 October 2020
Agent replied · 25 August 2024
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleDealing with John D Wood of Chelsea was a pleasure. They not only found us
our perfect home, they saw it through to the end and once we moved in they
helped again with local information.
When we do decide to sell we will definitely use them - i couldn't recommend
them highly enough.
Natasha · 11 October 2015
★★★★★ 5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
Billie · 28 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
