Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a very positive experience with Independent London Estate Agents. The team is friendly, professional, and really helpful throughout the tenancy. A special thank you to Lauren, the property manager, who has been outstanding. She is always easy to reach by email/phone, even during weekends, and consistently professional, patient, and supportive. She always takes the time to explain things clearly and is happy to help with any matters. Overall, a great agency with a lovely team. I would happily recommend them. Keep up the good work!
Daulet · 16 February 2026
★★★★★ 5/5
GoogleI’ve had a very positive experience with my landlord, represented by Independent London Estate Agents. The service has a real personal touch, which makes a big difference.
A special thank you to Lauren Murphy. She is always on top of everything and responds quickly and professionally. Lauren treats tenants with friendliness, respect, and genuine care.
Thank you for looking after us so well. It’s greatly appreciated. 🙏🏼😊
Marc · 16 March 2026
★★★★★ 5/5
GoogleHaving bought our house from Independent London we decided to use them when we decided to move overseas and rent out the house.
They were our agents for 12 years and I can't praise them enough for looking after the property especially as we were living overseas. Nothing was too much trouble. Any issues were quickly looked after. Where necessary communication was swift and actioned. This was usually by email but occasionally directly by phone calls.
They also ensured that the tenants were well looked after so this helped when we decided to sell the property and the tenants made viewings easily possible.
In our time away the property had 2 or 3 different tenants found by Independant London and they were all good tenants
Independent London were excellent in the sale process from agreeing a sale price, adjusting when deemed needed and all contact with both the buyer and ourselves.
I tried to keep UpToDate with UK tax and property legislation and found Independent London well informed which was important to me.
And before I forget they also recommended a solicitor to handle the sale whose services were well received.
I can sincerely say that I would have no hesitation in recommending their services.
Michael · 27 October 2025
★★★★★ 5/5
GoogleLauren is an outstanding property manager. She’s professional, organized, and genuinely cares about tenants. Communication is always quick and clear, and any maintenance issues are handled promptly.
Lauren makes renting stress-free and pleasant. I’m truly grateful for all her help and highly recommend her to anyone looking for a reliable property manager.
Thank you Lauren ❤️
Sara · 27 October 2025
★★★★★ 5/5
GoogleJust bought a flat through Independent London. Georgie was great in initially showing me round and I really appreciated how accessible Steve was during the process as my brother and I were first time buyers. Exactly the kind of attention and care you'd expect from a smaller boutique company.
Akwasi · 26 November 2025
★★★★★ 5/5
GoogleWe sold our flat in SE16 recently with Steve and the team at Independent London.
We were thoroughly impressed with the professionalism, transparency and prompt communication throughout the process. At times the transaction got a little tricky due to challenges on the buyer's side but Steve and his colleagues were able to safely steer the ship through the turbulence and the result was the sale concluded as we'd hoped.
We'd not hesitate to recommend Independent London Ltd.PositiveResponsiveness, Quality, Professionalism
Tom · 25 August 2022
★★★★★ 5/5
GoogleWe just bought through Independent London. David Gape was an absolute pleasure to deal with - friendly, responsive and professional. We came into the new house to find a card and goodies waiting for us. It was a great experience buying through this agency.
Olivia · 13 April 2024
★★★★★ 5/5
GoogleMy property has been continuously rented out for the last 5 years and it has been very smooth. David and team handle problems that inevitably arise with hardly any involvement on my part, including: complaints from neighbors, repairs that need to be done and transition of tenants throughout the period. They have good relationship with contractors and negotiate reasonable prices. They are diligent with finding tenants who will be responsible and rent has always been paid on time without any gaps in tenancy. They are helpful, provide insights into the rental market when discussing rental prices and are polite. I would highly recommend.
Tom · 17 June 2019
★★★★★ 5/5
GoogleAbsolutely brilliant agency, so efficient and smooth to work with. Our offer was accepted and agreement signed within 1 week. Highly recommend!
Zeibunissa · 12 July 2025
Agent replied · 26 December 2025
Thank you Zeibunissa. Its very kind of you to take the time to write your review. I'm so pleased you are happy to recommend us. All the very best.
★★★★★ 1/5
GoogleThe worst Estate Agent I have ever experienced. They waited me for more than 2 weeks. They didn't even reply to my emails. After all this time, They said; we can't rent the flat to you. !!!
If I had a problem, you should have told me sooner so that I wouldn't lose other flats.
I was told in the emails that my condition was not a problem, but two weeks later their words changed.
DO NOT WASTE YOUR TIME WITH THESE PEOPLE.NegativeResponsiveness, Quality, Professionalism, Value
Abi · 16 June 2021
Agent replied · 15 June 2024
Dear Abi. We're sorry that you were unsuccessful in renting the property that you had found with us. It is a shame that not everyone who offers on a property can go on to rent the place and we completely understand your frustration.
We do our best at all times to communicate with our applicants as efficiently as we can, and it would appear from our records that you too received regular communication from us, we're sorry if you felt this fell short.
We wish you all the very best in your search for a new home and if we can help further we would be very happy to. Best Wishes. The Team at Independent London.
★★★★★ 5/5
GoogleGreat experience finding my new rental flat! Communication was easy and quick, they were very friendly, and the whole process was clearly explained and smooth. Highly recommend!
Montserrat · 27 October 2025
★★★★★ 1/5
GoogleSubmitted an asking price offer. 8 days later after numerous phone calls and emails, no updates. Logged onto Rightmove and see it has been let. The place was in a disgusting condition, just avoided vomiting, how they thought it was suitable …
Paul · 16 April 2025
★★★★★ 5/5
GoogleVery friendly and pleasant agency experience, whole procedure from holding deposit to referencing to contract signing was fully digitalized through an easy to use online portal. Everything was very professional.
Alex · 14 April 2023
★★★★★ 5/5
GoogleAfter 3 years of being great letting agents, Steve and his team dealt with the sale of my flat excellently in difficult circumstances (buyer who kept changing their mind). I wouldn’t hesitate to recommend him for sales or lettings
Angus · 16 April 2022
★★★★★ 5/5
GoogleMy flat has been rented out through Independent London for the last two years. Prior to that, I used an estate agent with a chain of offices throughout SE London. The contrast between the two is incredible!
Independent London are extremely professional, really helpful and super efficient. I have had so much more peace of mind regarding my flat since I started using them and really appreciate that they are on top of everything, from tenancy renewal to certificates needed, also able to recommend good workmen and also finding good tenants with minimum hassle.
Steve and David are great to deal with, easy to get hold of, clearly very knowledgeable and always very helpful.
As estate agents go, they are the best that I have dealt with!PositiveResponsiveness, Quality, Professionalism, Value
Sheela · 16 June 2021
★★★★★ 1/5
GoogleCame and view a flat. Sent over the details to sort out offer. Didn’t get response for 10 days. Found out it was let to someone else without announcement
Quan · 13 January 2025
★★★★★ 5/5
GoogleSteve and David were very professional, responsive and efficient. Throughout the letting process from furnishing, advertising and finding a tenant was as smooth and fast as I could have ever imagined. I highly recommend them.
Christopher · 17 June 2018
★★★★★ 1/5
GoogleIndependent London are an exploitative company who should be avoided at all costs. During a year long tenancy we contacted them multiple times to arrange maintenance work, our emails were continuously ignored and we were left with mouldy bathrooms, leaking ceilings, broken windows... the list could go on forever. The property was filthy when we moved, NOTHING was done to rectify this and they even had the cheek to slam us with a £300 cleaning fee at the end of our tenancy. A service which was never even carried out, we know this as we were able to verify it with the new tenants.Who in turn, went on record with the deposit dispute agency, confirming that the property most definitely had not been cleaned when they took over responsibility of the house. We were then awarded almost all of our money back. The point is that there are many people who have never disputed such claims, which means they are most likely, making thousands of pounds by exploiting people who are unaware of the malicious, money making tactics used by private landlords and estate agencies. I hope they see this and work towards creating a fairer business model.
Amaya · 17 June 2019
★★★★★ 1/5
GoogleAvoid at all costs. I used this agency as they offered lower fees, all good finding tenants at the start. However, the tenant passed away sadly five months into the tenancy and they refused to refund me the commission for the remaining of the tenancy. They claimed it was because such instance was not mentioned in the contract! However as industry pratice, well-established agencies should have such clauses in the contract, and should such clauses not included, refund should be made to the landlord based on commonly accepted practice.
Hai · 17 June 2018
★★★★★ 1/5
GoogleI would avoid this company at all costs, property was not as described, lost hot water twice (once for 2 weeks) you are required to manage any/all maintenance issues. Then at the end of tenancy they hit you unrealistic charges that don’t take into account general wear and tear. With so many other property agents out there, don’t add excess stress to your life.
Paul · 16 June 2022
★★★★★ 5/5
GoogleMy family have rented out property through this excellent company,and I act as ’manager’,etc for my landlord children.
Having in the past tried out several other London agencies,all of whom failed dismally,it was a great relief to find a competent agency,and so they have been with IndependentLondon for several years now.IndependentLondon are also cost-effective.
IndependentLondon also sold a flat for my children within a week ,in central London,at the asking price,which had been independently valued
David · 17 June 2019
★★★★★ 1/5
GoogleThe owner of independent london ltd davide, only thinks about money and never solves problems. I don't recommend them
Lua · 14 April 2023
Agent replied · 15 June 2024
I am sorry Lua but we would like to address your issues but we are unable to do so as we don't have any record of you. Please get in touch with the team as soon as you can and we will see what we can do to help.
★★★★★ 5/5
GoogleIndependent London have done a fantastic job again to organise another successful change of tenant in one of my properties. In addition to checking one tenant out and the other one in they also sorted out the cleaning and the various …
Patrick · 16 April 2023
★★★★★ 5/5
GoogleThank you for all of your assistance with our rental, from beginning to end. Your team has been incredible, and we are grateful.
Erdem · 18 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
