Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSince I moved in, everything has been great! The concierges are super friendly, the admin team and maintenance team is amazing, and they all work really hard to keep everything running smoothly. I had an issue in one of my rooms, and it was fixed in less than 2 days.
Marcelo is the very best. Very efficient and kind. His work ethics is impeccable. I always feel safe when he is at work. My husband and I can rely on him to make sure the maintenance team is notified on time, the packages are delivered and no unwanted people enter the premises.
I have only seen him being good to all the residents. He takes pride in his job.
Mary Shaji Thomas
MARY · 16 March 2026
Agent replied · 16 April 2026
Hi Mary,
Thank you so much for your glowing 5 star review. This is the experience that we aim to provide to all residents. We're delighted to hear that you're happy at 219 Baker and that Marcelo is looking after you.
★★★★★ 5/5
TrustpilotI wanted to leave a review for the…
I wanted to leave a review for the whole team here at Oldfield Wharf, Salford, especially Azaria, Ade and Mia. Ade was the one who informed us about this new build after a viewing at the sister site on Swan St. From the moment we arrived, (four months ago) Azaria and Mia went above and beyond to make us feel welcome. They were the one who greeted us when we moved into our new apartment and even helped carry some of our plants in, such a small gesture but it made a huge difference during a busy move.
Oluafemi · 5 March 2026
Agent replied · 2 June 2026
Hi Oluafemi,
Thank you so much for such a fantastic review, it was genuinely a pleasure to read.
We’ll be sharing this with Azaria, Ade, Maia and the whole Oldfield Wharf team, who will be absolutely delighted to hear your kind words. It’s especially lovely to hear that those small moments during your move-in, and the effort the team puts into resident events, have helped make Oldfield Wharf feel like home.
Azaria really does put a huge amount of care and energy into the community at Oldfield Wharf, so it’s wonderful to see that recognised. We’ll also be sharing your feedback more widely across the ila team.
Here’s to many more community events ahead and to Oldfield Wharf continuing to feel like home for years to come.
Many thanks,
Zain
Head of Marketing, ila
★★★★★ 5/5
GoogleI’ve had a great experience living in this building already 6 months. The facilities are fantastic, with a well-equipped gym, secure parking, and a 24-hour concierge service that adds so much convenience and saftey.
The location is unbeatable, having Regent’s Park just a short walk away is something I personally love. Baker Street Station is right around the corner, making it easy to get anywhere in the city, and being just a 15-minute walk from Oxford Street is a huge plus. There are also plenty of supermarkets, pharmacies, and convenience stores nearby, which makes everyday errands effortless.
The staff truly make a difference. Erlandas and Marcelo at the concierge are always so helpful and friendly, and the entire team, including maintenance, is professional and quick to respond.
The building also offers, once in a while building events which are very nice and well organized as well as providing discounts for several restaurants and hairdressers around the area - they really try to take care of their tenants.
Lastly, the apartments themselves are surprisingly spacious compared to the typical London apartment, which makes living here even better.
Angelina · 26 March 2025
Agent replied · 18 May 2025
Hi Angelina, thank you so much for the lovely review and 5 stars! It's great to hear you love it here, from the facilities to the events and discounts, we're so glad you're having such a great experience with us at 219 Baker 😊 …
★★★★★ 5/5
GoogleMy stay have been fantastic. The staff are always cheerful and full of energy, creating a welcoming and upbeat atmosphere. A special shoutout to Erlandas, his professionalism and attentiveness truly set the standard for excellent service. He ensures everything runs smoothly and always takes the time to make guests feel valued. With such a dedicated team, this place feels like more than just a stay, it’s an experience worth recommending.
George · 27 March 2025
Agent replied · 13 June 2025
Thanks so much for the great review and recommendation, George! We're so glad you're having a great time here, and really appreciate you taking the time to write about it!
★★★★★ 5/5
GoogleMarcello was a friendly and professional receptionist. He was helpful, efficient, and made the experience smooth and pleasant. Highly recommended!
Arlind · 2 April 2026
Agent replied · 16 April 2026
Hi Arlind,
Thank you for your lovely feedback and recommendation. We're delighted Marcello has contributed to your enjoyable experience at 219 Baker.
★★★★★ 5/5
GoogleI don’t live in the building but I visit often, and every time I come by it’s a really pleasant experience. The place is always clean, well-maintained, and feels very welcoming. But the best part has to be the receptionist, Marcello! He is sooo friendly, welcoming, and always ready to help with anything. He genuinely makes everyone feel at home and goes above and beyond every time.
Medina · 2 April 2026
Agent replied · 16 April 2026
Hi Medina,
Thank you for your lovely feedback. We're so pleased you always have a great experience when visiting. Marcello will be delighted to hear your kind words - he truly goes above and beyond. We look forward to welcoming you again soon.
★★★★★ 5/5
GoogleIts a nice place, Marcello is very nice and helpfull throughout the stay ❤️
Adinda · 2 April 2026
Agent replied · 16 April 2026
Hi Adinda,
Thank you for your kind words. We're delighted to to know that you're enjoying 219 Baker and that Marcello has been so helpful throughout.
★★★★★ 1/5
TrustpilotWould strongly avoid living with ILA
Following being assaulted by another resident whilst living there ILA refused to take any action. After explaining that me and my partner felt unsafe living there and providing evidence/police reports they still refused to take any action. Based on this they mutually agreed for us to leave our tenancy early. They are now refusing to return our deposit despite having emails where they stated it was mutual to leave and there would be no fees. We have not asked for any of the fees for moving or anything for the stress caused by the whole event all we want is our deposit back.
Michael · 14 October 2025
Agent replied · 24 December 2025
Hi Michael,
We’re really sorry to read your comments and that you’ve felt this way. We completely understand how upsetting it can be when difficult situations arise where you live, and we take the safety and wellbeing of all residents extremely seriously.
In unfortunate cases like this, it’s primarily a police matter, our role is to assist with any investigation and cooperate with the appropriate authorities, then act in line with their findings. We understand that the police reviewed the matter and confirmed that no further action was required.
To help, we agreed an early release from your tenancy. As is standard, rent remains payable until a new tenant takes over. We’re pleased to confirm that a new tenant has now been found, and once their move-in has taken place, the tenancy can be formally closed and the deposit processed in the usual way.
We appreciate that this has been a difficult time and want to reassure you that we’ve done everything we can to help resolve the situation and support you. Please feel free to reach out to us at hello@ilivearound.com if you’d like to discuss it further.
Many thanks,
Zain
Head of Marketing, ila
★★★★★ 1/5
TrustpilotTerrible.
Haven't had a good experience at all. We moved in without an induction. Things including the internet aren't working properly. No one answers your emails and there's no one to go to.
Mohsan · 16 September 2026
Agent replied · 24 September 2026
Hi Mohsan,
We’re sorry to hear about the issues you’ve encountered. This is not the experience we aim to provide.
Internet is arranged separately and is not included within your rent. All the necessary cabling is installed and ready, allowing you to sign up directly and choose the package that is right for you. If you have already signed up and are experiencing problems, please let us know so we can help point you in the right direction.
The Kew Curve team is based at Reception and can be contacted in person, by emailing hello@kewcurve.co.uk or by calling 020 3640 8028.
If you have any other outstanding issues, please email me at hello@ilivearound.com and I will follow these up with the relevant team to help get them resolved.
Zain
Head of Marketing, ila
★★★★★ 5/5
GoogleLove the place, Marcello is very helpful
Aasa · 2 April 2026
Agent replied · 16 April 2026
Hi Aasa,
Thank you for your kind words about 219 Baker and Marcello - your comments are greatly appreciated.
★★★★★ 5/5
GoogleAfter seeing some negative reviews, I wanted to share my experience renting an apartment in this building.
Honestly, I don’t get how some people rated it poorly. Since I moved in, everything has been great! The concierges are super friendly, the admin team is amazing, and they all work really hard to keep everything running smoothly. I had an issue in one of my rooms, and it was fixed in less than a week.
Even though the building is on a busy avenue, it’s surprisingly quiet. Plus, it’s right next to a beautiful park, and being on the 8th floor means we get sunshine every day and an incredible view. Having a 24/7 concierge is also a huge plus!
From the start, the staff has been super welcoming to us and our dog, Zara. I’m sure they treat all residents with the same care, making sure everyone feels comfortable and at home.
Overall, I only have good things to say about this place!
Elisa · 12 March 2025
Agent replied · 25 April 2025
Hi Elisa, thank you so much for leaving us such a lovely review! We're so glad you and Zara are enjoying it here at 219 Baker 🐶😊 …
★★★★★ 5/5
GoogleMy daughter and I have been living in this building for almost three years. The staff is very attentive and professional, and any problems are quickly resolved. We can always reach an agreement and get help in various situations.
The building was recently renovated and everything is in excellent condition, both the appliances and the apartment interiors.
The location is excellent, just steps from the tube and within walking distance of London's main attractions.
Highly recommended.
Irina · 16 April 2025
Agent replied · 26 May 2025
Thanks so much for the lovely 5-star review and recommendation, Irina! We're so glad you and your daughter like the apartments and location here at 219 Baker😊 …
★★★★★ 5/5
GoogleLoris is good people
王博 · 11 December 2025
Agent replied · 16 April 2026
Thank you for the lovely feedback! We're glad to hear you've had a good experience with the team.
★★★★★ 5/5
GoogleLove my stay here, Marcello & Roberto are amazing receptionist!! They are very helpful and such a joy to see at the concierge desk.
Hourriya · 2 April 2026
Agent replied · 16 April 2026
Hi Hourriya,
Thank you so much for your wonderful review! We're delighted to hear you're enjoying living at 219 Baker. Marcello and Roberto will be especially pleased to know they made such a positive impression, they truly are a fantastic part of our team.
★★★★★ 1/5
TrustpilotAvoid if You Can: Long List of Power/Water/heating Outages and Poor Management
I would like to share and record the repeated essential service failures that have occurred in the building under ILA Management. These issues have been frequent, prolonged, and consistently ignored:
Fangyuan · 12 December 2025
Agent replied · 24 December 2025
Hi Fangyuan,
Thank you for sharing this feedback. We’re very sorry for the repeated disruption caused by intermittent power issues, with wider impacts on water and hot water, we fully understand how frustrating this has been for residents.
We are aware of these issues and our teams, alongside specialist contractors and utility providers, have been working around the clock to resolve them, stabilise services and support residents through this time. Resident safety and wellbeing remain our ultimate priority.
We’re also sorry if the response to previous correspondence has been delayed, as this isn’t the level of service we aim to provide. If you’re open to it, we would welcome the opportunity to discuss your experience further, please contact us at ops@mitreyard.co.uk and a member of the team will be in touch.
Many thanks,
Zain
Head of Marketing, ila
★★★★★ 1/5
TrustpilotConstant heating and hot water problems!
Since moving into an Ila apartment 6 months ago I have had my heating and hot water break 6 times. Ila management have not supplied any alternative heating supplies, and no reassurance given that the problem will be fixed permanently. No compensation offered for this ongoing inconvenience. Ila’s response to this ongoing inconvenience is not satisfactory.
Siobhan · 6 February 2025
Agent replied · 28 July 2025
Hi Siobhan,
We’re really sorry that you’ve had repeated issues with your heating and hot water, we completely understand how frustrating this must be.
While some repairs have taken longer than expected, we know that doesn’t make up for the disruption. Our team has worked hard to resolve the issue, providing temporary solutions like access to another apartment for hot showers and fan heaters for residents to borrow. The system is now fully operational, and both our team and the manufacturer are keeping a close eye on it to ensure everything is running smoothly.
If you’d like to discuss anything further, please reach out to us at hello@ilivearound.com or visit reception so we can better support you and improve your experience.
Many thanks,
Zain
Head of Marketing, ila
★★★★★ 5/5
GoogleI love this place, Marcello and Roberto are always so helpful and friendly!
Adra · 2 April 2026
Agent replied · 16 April 2026
Hi Adra,
Thank you for your 5 star review. We're so pleased that Marcello and Roberto have contributed to your positive experience.
★★★★★ 5/5
GoogleThe entire management team is great, from the manager who cares for the tenants and ensure their stay is comfortable, to the concierge that is always helpful and conscious of safety within the building, to the maintenance team that comes to your flat on a timely basis, to the cleaning team that keeps the building clean and bright. Me and my family are going to miss them. The location is great too but not as great as these guys here.
Kayv · 16 April 2019
Agent replied · 16 April 2026
Hi Kayv, thanks so much for your lovely review and the 5-stars! We're so glad you had a great time here 😊 …
★★★★★ 5/5
GoogleAll the staff is very cooperative. And very well organised, team work is well appreciated. We love to stay here
Sumita · 15 December 2024
Agent replied · 13 June 2025
Hi Sumita, thanks so much for the great 5-star review! We're so glad you love it here at 219 Baker 😊 …
★★★★★ 1/5
GoogleI've staying in an 1 bed appartement for a month. Though the flat and staff are nice, looks like they don't pay much intention to whom they rent it too. Been woken up at any of the night by party people screaming and loud music. Had lots of terrible nights. Complaining didn't help much. I wouldn't recommend of you're traveling with family or staying for business purposes.
Lip041187 · 16 April 2019
Agent replied · 16 April 2026
Hi,
Hope you are well and we are sorry to see you had a negative experience. Since your review, 219 Baker is under new management.
If there is anything we can do to help, please do let us know at hello@219baker.com.
Kind Regards,
219 Baker Team
★★★★★ 1/5
GoogleDo not rent here. You have been warned. The people managing this building have little to no regards for its tenants.
Pablo · 13 June 2024
Agent replied · 13 June 2025
Hi Pablo, thank you for your feedback and we're sorry you feel you've had a bad experience. We’d love the opportunity to put things right, so if there's anything we can do to help, please get in touch at hello@219baker.co.uk. Many thanks, 219 Baker Team
★★★★★ 5/5
GoogleGreat building! Flats are beautifully done.
J · 17 August 2024
Agent replied · 13 June 2025
Thanks so much for the great review!
★★★★★ 5/5
GoogleHappen to rent out 2 apartments here for 2 weeks. Fantastic location and extremely helpful staff. Highly recommended for family stay. The location and access to must see places are a walk away.
Aditya · 16 April 2019
Agent replied · 16 April 2026
Good Afternoon Aditya,
It is lovely to read you had a wonderful time whilst staying with us. We are ideally located right in the heart of London and I am pleased you got to experience it!
Kind Regards
219 Baker Street Team
★★★★★ 1/5
Googlevery foreigner unfriendly concierge
Ahmed · 14 June 2023
Agent replied · 13 June 2025
Hi Ahmed,
Hope you are well and we are sorry to see you had a negative experience. Since your review, 219 Baker is under new management.
If there is anything we can do to help, please do let us know at hello@219baker.com.
Kind Regards,
219 Baker Team
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