Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe worst process I’ve encountered in my life. Non communicative team. Have given the feedback already that they need to do better. Constantly having to chase them up from viewings to offer details. Sent my stress levels through the roof. One girl was amazing but the rest of the team need to work on how they conduct themselves and communicate with potential tenants.
*update*
Amira was a nickname of someone who worked there not her actual name. And I have checked my emails and confirmed this definitely was your organisation. Which also reminded me of the multiple incorrect spellings of my name both in emails and in your response. For further confirmation please check your emails from 3/05/23 onwards. I can assure your team single handedly gave me the worst agent experience of my life.
Elysse · 16 April 2024
Agent replied · 25 August 2024
Hi Elysee you must have our business confused with another business as there is nobody by the name of Amira at our company. Please consider removing this review and we shall contact Google in relation to this also.
★★★★★ 5/5
GoogleExcellent work, everything went smoothly! I’m so happy I got to work with these people. Everything went nice and the person we spoke to was so kind and I’m very grateful for it all. 💗💯 …
Marisela · 2 April 2026
★★★★★ 1/5
Google*Edited to add: "This experience happened to my brother as I supported him. I viewed the property with my brother and was present when promises to fix all problems including broken windows were made. Carpets were replaced but window wasn't fixed, no cleaning done, rancid water still in white goods, mould not dealt with and then the discovery of flea spray leading to thw admission of fleas then followed cockroaches". Due to this i maintain the orignal review stating that on mine and my brothers experience these agents withheld information. They didn't tell potential tenants about a flat with an infestation of both fleas AND cockroaches (confirmed by pest control) and withheld the deposit after being found out. Totally unprofessional and underhanded. Do your research as they will not give you the information. Very disappointed.
N · 16 April 2021
Agent replied · 25 August 2024
Dear Nich
I'm most surprised by your comments as you have not been involved in any letting processes with us. However please go back to Leon who made the application with us and he can confirm via an invoice duly provided that the infestation was treated before before the property had come onto the market. Thus before he made an application to let with us. I'm afraid infestations are a common issue and are easily treated, and we duly took the steps to have this treated before Leon viewed the flat with us.
Leon decided that he did not want to let the flat for reasons unknown to us after we had negotiated a delayed move in date to fit his requirements and also carried out works such as replace carpets which was part of his offer.
We provided our terms and conditions at the outset of how his holding deposit would be handled and it is explicit that should he not proceed with the tenancy the deposit would be forfeited. This is standard practice and our documents are prepared by ARLA who monitor our professional practices. Leon is entitled to take this up with the Property Ombudsman however our terms and communications have been explicit.
I'm afraid your review is completely unfair and underhanded, you have provided a negative review of a small family business without all the facts. I have also reported this review to Google as it is a unrepresentative of the facts.
Yours faithfully
Razin Omar
★★★★★ 1/5
GoogleA company that should not be dealt with at all. Because when we rent a house, we get back a very small amount of the deposit we put. Also, they usually take more than a month to repair it after informing us of any defect. They took 5 weeks to change the washing machine in the house I got and they took 1 month to fix the fault of the heater in the bathroom and during that time I was very uncomfortable but they did not care. So think twice before getting a house from them.
Hiran · 20 September 2024
Agent replied · 18 May 2025
We’re sorry to hear that you had a negative experience, and we appreciate your feedback. We always aim to provide a high standard of service and address maintenance issues as quickly as possible.
Regarding deposit returns, deductions are made in accordance with the tenancy agreement and industry guidelines to ensure fairness.
As for maintenance timelines, while we strive to complete repairs promptly, some issues, especially appliance replacements, can take longer due to supplier availability and scheduling constraints. We regret any inconvenience you experienced and appreciate your patience during that time.
We value all our tenants and always welcome constructive feedback to improve our services.
★★★★★ 4/5
GoogleEstate Agent was very helpful and assisted with all my queries.
Amelia · 2 April 2026
★★★★★ 1/5
GoogleJust a note to everybody who wants to rent from this agency (read the reviews): They reply saying sorry and all that, but at the end of the day, they do all this and they do not care. Have a nice day.
AM · 16 November 2025
Agent replied · 16 April 2026
It's not clear what you are referring to. Please help us make sense of what you are saying?! I would suggest you look at the responses of those negative reviews. Anyone who is disgruntled is usually a tenant who has left their property in disrepair and has been charged for the repairs which we are in our right to do so to maintain our clients properties.
★★★★★ 5/5
GoogleI'm very happy with the studio. Everything went fine with the process of renting. Also I was very happy with the virtual inspection. Yasmine was very polite.
Paulo · 21 August 2024
Agent replied · 25 August 2024
Thank you Paulo for your review. We are glad you are content with the service we have provided.
★★★★★ 1/5
GoogleAbsolutely useless agents, had many things go wrong with our “Holmes” property, to which Holmes still have not sorted out, one being a major mouse infestation only to be told it was our problem to sort out!!! Young family with kids having to catch mice every night is a nightmare in itself, not to mention dodgy electrics, windows coming away from their frames, back door that’s about to fall out of its frame, plug sockets that need replacing etc,
Been told landlord is selling so given us a section21, more like he doesn’t want to fix this monstrosity of a house!
Shannon · 16 April 2024
Agent replied · 25 August 2024
Dear Shannon
Sincere apologies you have not had a great experience with us.
I've checked our correspondence and we have sent pest control to resolve this issue and also advised on the telephone measures to reduce any mice into the property. Unfortunately mice is a product of the area and we all have to take steps to reduce their impact. There are a number of online methods and also from your local DIY store products that can assist in the reducing the risk of an infestation.
Apologies I cannot see any communication from yourselves regarding the windows and back door but can confirm that there is an electrical certificate which has been provided to yourselves to confirm that the electrics are safe.
We further apologise to you that you will need to move on as the landlord is looking to sell up. Unfortunately the situation is out of our hands.
Please feel free to call me directly or email us for any further enquiries for us to assist you. I'd appreciate it if you could communicate with us directly as opposed to a public statement. We are always here to help
★★★★★ 5/5
GoogleIt was great working with the team and move in was smooth.
Would highly recommend
Eujob · 16 March 2026
Agent replied · 16 April 2026
Thank you Eujob
★★★★★ 5/5
GoogleI would like to thank and at the same time recommend the Holmes State agency because after a long search I was able to find a decent house with them that suits my needs.
Above all, to Luisa Mayhua, who throughout the entire management and process advised me with her charisma, dedication and professionalism, to whom I send a hug from here.
Sincerely
Luzmila · 22 June 2024
Agent replied · 25 August 2024
Thank you so much for taking the time to share your positive experience with us, your feedback means a lot to us.
★★★★★ 5/5
GoogleHad a really good flat virtual inspection, Yasmin is super helpful and very attentive! Grateful!
Mata · 22 June 2024
Agent replied · 25 August 2024
Your feedback truly means a lot to us and motivates our team to continue delivering excellent service
★★★★★ 5/5
GoogleThe team at Holmes Estate Agents provided excellent service and helped me find and move into a property almost immediately. Since I moved in they have been available at a moments notice to answer any follow up questions. Highly recommended.
Andrew · 16 March 2026
★★★★★ 5/5
GoogleI have been renting a property with them for more than 4 four years, and I can say that it is a company that is very good and attentive, all the employees are very polite and always look for an alternative to help you when there is a problem. Very satisfied. I recommend it
Michael · 16 April 2024
Agent replied · 25 August 2024
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with us
★★★★★ 5/5
GoogleNew service review -
Virtual property inspection is such a convenient, easy and efficient way to complete a rental property inspection.
Yasmin who was doing the inspection, was very friendly, professional and explained the process from start to finish.
It really is such a useful service.
Well done Holmes.
Jackie · 16 April 2024
Agent replied · 25 August 2024
Thank you for leaving this review, we are happy that you found this inspection useful
★★★★★ 5/5
GoogleThe team was really helpful and very helpful.
Would highly recommend to anyone trying to find a property
Momoh · 16 March 2026
★★★★★ 5/5
GoogleVery grateful for the treatment given by the agents, especially by Luisa, very kind and helped to make the process simple. I highly recommend it.
Juan · 25 January 2025
Agent replied · 18 May 2025
Thank you for your kind review! We truly appreciate your support and are delighted to hear about your positive experience with Holmes Estates. Your feedback means a lot to us, and we remain committed to providing excellent service. If you ever need anything, don’t hesitate to reach out!"
★★★★★ 5/5
GoogleHighly recommend
The estate agents were helpful to move in a high spec apartment.
Israel · 2 April 2026
★★★★★ 5/5
GoogleExcellent service in every aspect and great technical service from Don Fernando, an excellent technician.
EMPERADOR · 16 April 2025
Agent replied · 16 April 2026
"Thank you for your wonderful review! At Holmes Estates, we truly value our clients and take pride in delivering exceptional service. Your feedback inspires us to continue our commitment to excellence. If we can assist you in the future, please don’t hesitate to reach out!"
★★★★★ 5/5
GoogleI initially had teething problems with Holmes Estates. This was quickly and aggressively resolved by the manager and his professional Team. THANK YOU.
Joycelyn · 16 November 2025
★★★★★ 5/5
GoogleVirtual inspection was really great, It was short and straightforward
Richard · 16 April 2025
Agent replied · 25 August 2024
Thank you so much for your kind words and for taking the time to leave us a positive review
★★★★★ 5/5
GoogleExceptional service all the way
Youngchinigga · 16 March 2026
★★★★★ 5/5
GoogleFriendly and helpful
Nick3D · 16 March 2026
★★★★★ 5/5
GoogleVirtual property inspection is a good way of identifying any remedial work that needs to be done. It saves time and also addresses any issues that is urgent
Yakub · 16 April 2024
Agent replied · 25 August 2024
We’re thrilled to hear that you had a great experience. Your feedback truly means a lot to us
★★★★★ 5/5
GoogleExcellent Service in all aspects and great Technical Service from Don Fernando, an excellent Technician
Bryan · 20 September 2024
Agent replied · 18 May 2025
"Thank you for your wonderful review! At Holmes Estates, we truly value our clients and take pride in delivering exceptional service. Your feedback inspires us to continue our commitment to excellence. If we can assist you in the future, please don’t hesitate to reach out!"
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