Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleVisited Harrods recently and overall it was an okay experience, but not as pleasant as expected. The store itself is beautiful and iconic, with impressive interiors, luxury brands, and a wide variety of products spread across different floors. It definitely feels like a famous London shopping destination and is worth visiting at least once for the experience.
However, it was very crowded and at times felt overwhelming, especially in popular sections. Some staff were helpful and professional, but others seemed a bit distant or uninterested, which slightly affected the overall experience.
Felsy · 16 March 2026
★★★★★ 1/5
GoogleBought a Canada Goose coat from Harrod’s, not a cheap item for son’s birthday. It was delivered and when we got it out of the box the security tag had been left on. We understand mistakes happen and Harrod’s said send back and they would reimburse the postage which was £28 approx. I did this and emailed the receipt as asked as proof of postage.
We received a new coat albeit past my sons birthday.
Since then which is two weeks down the line , they don’t reply to my emails and when I phone they say they will get someone to call and make the refund. Today is the 3rd week of making a call and told the same thing.
Surely someone has the power to make the refund when I call. Still waiting Harrod’s!
Shocking service from such a well known brand and in these difficult times you would think they would be trying to encourage you to spend with them. I have been out off buying anything ever again from them.
Total lack our empathy and customer service!
Dave · 16 April 2021
★★★★★ 5/5
GoogleMy wife and I recently retired and decided to spend a year in London. We had spent a lot of time looking at flats on-line but when we were here in October I popped into Harrods Brompton Rd. office and met Aaron Hopkins. He understood exactly what we were looking for and showed us three lovely flats in a building. We selected one and have now been here almost two weeks and love it The entire experience from Aaron to his letting coordinator Emelia to the agent in charge of day to day Monica has been a dream. Now if it will only warm up a bit.....
Steve · 16 April 2018
★★★★★ 5/5
GoogleMr Loucas Zarvou was so helpful, quick and attentive to my needs. Thank you!
J · 18 May 2024
★★★★★ 5/5
GoogleMr Loucas Zarvou was so helpful, quick and attentive to my needs. Thank you!
Jourdan · 19 October 2023
★★★★★ 2/5
GoogleA bit meh! Staff are not approachable and stand-offish. If you are looking to purchase I would go to the actual shops, eg Mulberry, Gucci, LV etc as the staff there are much more helpful. Worth a wander as it is a beautiful store, but to purchase go elsewhere.
One good thing....the toilets.
Sorry, but Selfridges staff were much nicer. 😔
Claire · 16 April 2022
★★★★★ 1/5
TrustpilotIm sorry to report there is corruption…
Im sorry to publish negative but,sales are corrupt folks 😔. Houses are really high prices and don't come with an asset to liability balance sheet.
Omar · 27 September 2024
★★★★★ 3/5
GoogleI was very shocked that it was not open until 11am, also find it very pretentious for most shoppers to enter, with alot off staff not being very helpful unless your a celebrity. My money is as good as anyone else's if not as much.
RAYMOND · 16 April 2022
★★★★★ 5/5
GoogleHarrods is definitely one of those "most go to" place when you visit London - not only is it rich in history, but also iconic with all the luxury brands all under 1 roof.
James · 16 April 2023
★★★★★ 5/5
GoogleI had the most perfect experience ever .Staff are very helpful Especially Mr.Adham Hakmi ,he's extremely professional and helpful ,their system is very accurate and safe
The partment we had through them was very clean, neat they provided all required facilities and also location is perfect as its in the heart of London
Sultan · 16 April 2020
★★★★★ 4/5
GoogleWether or nor you can buy very expensive stuff, if you are in london, you can't miss to visit Harrods. It is an interesting building either outside and inside. The superbrands' corridor is very elegant and design wise interesting. A place to visit after you have been in the nearest Natural and Science museums.
Salvatore · 16 April 2017
★★★★★ 5/5
GoogleSpectacular luxury shopping center
Martin · 18 May 2024
★★★★★ 5/5
GoogleThanks Mr Damon Leung for your help and assistance
Fahad · 16 April 2023
★★★★★ 5/5
GoogleA district with international brands that's worth visiting
M · 16 April 2023
★★★★★ 4/5
GoogleIt's very nice to look at and buy if you have a lot of money; the products are exclusive to the most important brands on the planet.
Paco · 16 April 2019
★★★★★ 5/5
GoogleRating only, no written review.
Fin · 19 March 2026
★★★★★ 5/5
GoogleAmazing for luxury shopping
Roro · 16 April 2023
★★★★★ 5/5
GoogleIt makes an impression.
Marek · 16 April 2023
★★★★★ 4/5
GoogleIconic London shops. Chaotic in my opinion. But a must-see. The Christmas decorations are spectacular.
MGV · 16 April 2021
★★★★★ 5/5
GoogleVery friendly , staff and security are calm
Robert · 16 April 2022
★★★★★ 5/5
GoogleThe best of the best in the best of places. Just be prepared to spend a bit...
J · 16 April 2020
★★★★★ 5/5
GoogleVery nice shopping centre, gorgeous area around.
Stelios · 16 April 2022
★★★★★ 1/5
GoogleThe tax rebate counter people won’t even look at you and they are very condescending.
L · 16 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Chintu · 21 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
