Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst experience so far
Absolutely the worst agency I have worked with. Viewed a house with them while trying to find a place to rent in London, and the whole experience was unpleasant from start to finish. The agent who showed us the place was very uninterested and awkwardly stood on the corner as we went around the flat ourselves. After we made an offer, the agent who was working with us did not seem to have any answers for us, and made us wait a long time only to reject our offer despite us providing every single documentation necessary. Slightly racist undertones throughout the process, as he spelled my name wrong more times than I can count despite me specifying it in every text and email. No one seemed to be bothered to care.
Zey · 12 August 2020
★★★★★ 5/5
TrustpilotDavid Whiting was super helpful in…
David Whiting was super helpful in getting us setup at our new property and his management was superb.
Chris · 14 November 2022
★★★★★ 5/5
TrustpilotI bought my home through Hamptons…
I bought my home through Hamptons Godalming and was particularly impressed by Pippa Kilby who was kind and sensitive while showing me around the property. She gave me space and time.And the sale was handled by Ross Bounds who was approachable and available and helped me a lot as I have never bought a house on my own before. He was patient and reassuring. I was very impressed with Hamptons Gpdalming.
Marian · 10 April 2022
★★★★★ 5/5
TrustpilotBest recommendation to the Hamptons Estate
I would like to state my best recommendation to the Hamptons Estate (London, UK); I really enjoyed staying in a rented apartment !The property manager, Ms. Gemma Ward, is very professional, kind and helpful! The process of moving in and the handover of keys went smoothly.She also helped me a lot with her suggestions about renting in the UK in general.
Marija · 21 April 2023
★★★★★ 5/5
TrustpilotJust rented the house from Hamptons and…
Just rented the house from Hamptons and have some problems with a heating.Rebecca was very helpful and solved the problem very fast . Excellent service!
Anastassia · 10 December 2021
★★★★★ 5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
Ken · 1 May 2024
★★★★★ 5/5
TrustpilotThe problem with letting agents is...…
The problem with letting agents is that they are very varied ranging from the bureaucratic to the creative, from those who think that their process is more important than their clients' needs. Happily Nick scores 10/10 as an enthusiastic, empathetic and effective agent. Highly recommended.
KO · 1 May 2024
★★★★★ 5/5
TrustpilotAmy Goldstein has been incredibly…
Amy Goldstein has been incredibly supportive as our Property Manager, super responsive, polite and helpful. Highly recommend.
Stephanie · 15 November 2022
★★★★★ 5/5
TrustpilotGold Standard
Gold Standard! Excellent people, excellent service. Special shout out to Melanie H. for being absolutely fabulous.
Leo · 20 December 2022
★★★★★ 1/5
TrustpilotUseless
Tried to sell my property with them, left my phone number and email address, Got never contacted, but keep getting advertisement emails from them. If you don’t have a high end property to sell, don’t bother, they won’t get back to you (thumbs down)
Axel · 31 March 2021
Agent replied · 11 June 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
★★★★★ 5/5
TrustpilotHighly professional
In our experience, the Amersham team are the most professional, diligent and reassuring people we could wish to have dealt with.Their calm, consistent commitment seemed in stark contrast to some other agencies in the area.I'm sure we couldn't have been better looked after through many delays and frustrations arising from our sale caused by others. I recommend without hesitation.
Peter · 24 May 2023
★★★★★ 5/5
TrustpilotHamptons
Sharon & Sophie from Hamptons were professional, friendly and incredibly helpful throughout the whole process of securing our rented flat. They happily answered all our questions, kept us up to date and went above and beyond our expectations so we could move in when we needed to. All this helped to make what can be a pretty stressful process completely painless. Thank you Hamptons ☺️
Cathy · 13 October 2022
★★★★★ 1/5
TrustpilotHamptons have been totally incompetent…
Hamptons have been totally incompetent for the duration of the service we have paid them for. Despite raising a complaint with Hamptons management I have not had a response.
Nigel · 28 February 2023
Agent replied · 13 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotSarita is an incredible property…
Sarita is an incredible property manager, having managed our two flats for years. She is exceptionally diligent, detailed and very reasonable. A true asset to Hamptons.
Daniel · 23 June 2021
★★★★★ 5/5
TrustpilotHelpful and efficient 🏘
Hamptons letting agency helped our family find a suitable apartment and handled almost all formalities very efficiently. Our Property Manager- Patryk Lehmann, who visited us recently is very friendly and reliable. He handles necessary repairs efficiently and is in constant contact with us. High standard service!
Marzena · 16 March 2024
★★★★★ 5/5
TrustpilotWould highly recommend
We have been using Hamptons for the last couple of years to rent our apartment out and would highly recommend them. Our first tenants left at short notice but we didn’t even have chance to worry about this as the lettings team were so proactive in finding us new tenants. Katie in property management is also fantastic, very responsive and knowledgeable but also very friendly and lovely to deal with.First class service all round.
Mrs · 9 June 2021
★★★★★ 5/5
Trustpilot1st move for 37 years
As this is our 1st move for 37 years we have nothing to compare it with & assume most successful estate agents offer a similar service! I would however compliment James Webster on his part in the process, most helpful, professional & patient (very important with us old folk) which made a potentially stress full experience straight forward & calm!
James · 23 March 2023
★★★★★ 5/5
TrustpilotHighly recommend
Mandy D’Orta manages our flat for us. She is a joy to work with. She is very professional and quick to respond to any queries. She takes the stress out of letting out a property and nothing is too much trouble. Would highly recommend!
JT · 18 April 2024
★★★★★ 5/5
TrustpilotBeen dealing with Gemma Ward at Hampton…
Been dealing with Gemma Ward at Hampton for more than 6 months now and I honestly must say that she delivers an amazing job and service, prompt reaction and ideas to solve issues that you may encountered on a day to day basis in the chaotic world of landlords/properties. I would recommend her to any of the landlords seeking for a serious assistance and co-operation.
Luca · 18 August 2022
★★★★★ 5/5
TrustpilotHighly recommend
Very happy to live in a Hamptons property. Rebecca Hitchman is extremely kind, helpful, and responsive to any property needs. Highly recommend.
Rachel · 4 December 2021
★★★★★ 5/5
TrustpilotHamptons are the best
Melanie Hudson and her team at Hamptons are absolutely superb. I would not use any other agent in Bath - they are the best.
Joanna · 29 July 2021
★★★★★ 5/5
TrustpilotExcellent service
Very professional service by Salim Dharshi. Would highly recommend for property search in Chelsea Creek / Imperial Wharf. Many thanks Ann
J&A · 21 January 2022
★★★★★ 5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
Cotswold · 18 June 2022
★★★★★ 1/5
TrustpilotMuswell Hill Branch - Will not be using again or recommending them!
The E2E experience from being shown around the property we moved in to, right through to exiting has been an extremely poorly handled, disinterested and detached relationship from this office.The property was filthy when we moved in with the fridge freezer broken for the first 10 days of us being in the property, the agent took no responsibility at all to help in anyway with monies owed for over 18 months for food and groceries having to been thrown. We found out we had to leave the property via email only. For something as important as this, you'd expect a call at the very least with potential offerings of other properties to move into, if they were commercially minded at all, but no, just an email which could have easily been overlooked.This office in general and what appears to be the Hamptons approach/consensus is to side with landlords in all aspects with no back bone to support tenants who in all fairness, are paying absurd prices in this day and age.Avoid this office and chain of agents whenever you can.
Billy · 12 December 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
