Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHamptons international home from home
We hired a holiday property from Hamptons international but they didn't supply us with the key code to get into the property rang numerous times and also mobile number straight to answerphone also left a message but they never got bk to us luckily an hour later the owners arrived. Extremely poor service
D · 19 July 2019
Agent replied · 11 June 2024
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to receive your review. Please do email customercare@hamptons-int.com with any further information so we can look into your experience in more detail. Thank you again.
★★★★★ 4/5
TrustpilotCompetent
Competent, professional and friendly. Amy has been super helpful
MO · 23 October 2023
★★★★★ 5/5
TrustpilotGreat and realiable
Joe and the team made the move in experience really straight forward. During our tenancy Joe and Hamptons have been really responsive with any maintenance issues that we have had.
Mr · 16 July 2021
★★★★★ 5/5
TrustpilotA young stand out professional.
Businesses are only as good as their people. In Jacob Forster, Hampton's have a real asset. In the whole buying and selling process, he was the only person who delivered a quality service. From day one when he stayed late to show us our new cottage, to the day of exchange where he was still working to dot the i's, I cannot recommend this young man highly enough. In fact I would employ him personally - that's the best testimonial I can give. Ask for him by name 👍
STEVE · 3 February 2021
★★★★★ 5/5
TrustpilotResponsive agents
I have been renting two bed flat through Hamptons for over 5 years and never had bad experience. David, property manager has always been very responsive. Any issues in the flat were promptly resolved. I would recommend hamptons as best letting agency I know Many thanks :)
Kasia · 16 May 2024
★★★★★ 1/5
TrustpilotDon’t ever get locked into a tenancy by…
Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.
· 11 January 2021
★★★★★ 5/5
TrustpilotExcellent service from Hamptons
The service and communication from Hamptons is excellent. Leasing a property can be stressful, things can go wrong and tenants can be demanding! Our contact, Lucy Desborough, is terrific to work with. She is calm even when things are stressy,her professional tone is matched by her shrewd judgement.
Mr · 25 April 2024
★★★★★ 5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
Sinead · 11 August 2021
★★★★★ 5/5
TrustpilotQuality Service
Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.
Foyez · 25 May 2021
★★★★★ 5/5
TrustpilotFriendly and Reliable
I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.
Shaheen · 18 April 2024
★★★★★ 5/5
Trustpilotthe Hamptons team has been very helpful…
the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work
Pawan · 20 March 2022
★★★★★ 1/5
TrustpilotHamptons Windsor - the worst type of Lettings Agent
Simply put, if you are renting in the Windsor area NEVER use Hamptons. Irresponsible, rude and careless. The worst type of lazy and substandard service imaginable. They could not have managed our 'expensive' rental property any more carelessly than they did. More than 120 maintenance emails with barely anything fixed.Even now, having moved out of the property, we have to chase constantly about our deposit. NEVER USE Hamptons Windsor if you want to have a stress free life! Useless, slapdash, irresponsible, charmless and reckless are the best words used to describe them. Disappointing, disappointing, disappointing.
Sarah · 16 November 2020
★★★★★ 5/5
TrustpilotReliable, intelligent service
Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.
Elizabeth · 12 July 2021
★★★★★ 5/5
TrustpilotHighly recommended
I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!
Tom · 19 November 2019
Agent replied · 11 June 2024
Thank you for leaving us your feedback. We take great pride in our people and as such are delighted to hear Daniel provided you with such a high level of service and in particular, that the process was made as smooth as possible. Feedback of this nature is very important to us and we look forward to sharing your review with the whole team.
★★★★★ 5/5
TrustpilotA happy six years
Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,
Guest · 1 May 2024
★★★★★ 5/5
TrustpilotThe current manger is quite new for us…
The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.
Larry · 2 August 2023
★★★★★ 1/5
TrustpilotA comedy of errors that ceased to be funny
This review is specific to the Marlow office. I wanted to pay a little more for what I hoped would be a good, respectful service. It was anything but. After £'000s lost due to a long list of negligence, and hearing similar stories (too late) from others in a similar position - I'm extremely pleased to have walked away from them. Every function is either outsourced or managed by different depts - so one hand doesn't know what the other is doing. Just in 2019, I can count up emails from 20 different people at Hamptons about the same property.It's therefore difficult for them to notice issues let alone resolve them, despite paying for a fully managed service. My tenants paid in 6 month blocks upfront, but each month they'd post letters saying it was overdue. They missed major issues during their property visits - including furniture being totally shredded, nicotine stains and carpet burns from smoking (non-smoking property), and negligence of the garden leading to whole sections dying. They were then negligent after the tenants left, and took so long to take any action (people starting things then going on holiday, not responding to emails, no updates) that I had to take matters into my own hands and bring in my own team to manage it all for me and get the property back onto the market. I don't know what reputation they're riding on, but it's definitely gone. They had many many chances to step up and do their job, but they failed at every step.
Lisa · 22 October 2020
★★★★★ 5/5
TrustpilotHamptons is the agency managing the property we are currently renting
Hamptons is the agency managing the property that we are currently renting. We are very happy with their service since before moving in. Our property manager Daniel Johnson in Harpenden has provided us with a very good service and high professionalism throughout our tenancy. Highly recommended.
Andres · 15 May 2024
★★★★★ 5/5
TrustpilotJocelyn is fantastic
Jocelyn is fantastic . She responds quickly to emails and always on the ball! Great service
Jolene · 22 February 2023
★★★★★ 4/5
TrustpilotHelpful property manager
We hadn’t been landlords before but Gemma made it easy to deal with any situations that came up
Matthew · 14 December 2022
★★★★★ 5/5
TrustpilotGreat work from Hamptons property…
Great work from Hamptons property management team when we reported a faulty shower. Melanie was excellent and got the problem resolved very efficiently.
John · 18 May 2022
★★★★★ 5/5
TrustpilotHamptons - Ellie Masters
We recommend Ellie Masters at Hamptons Int.She is very responsive, reactive and handles the problems with diligence and efficiency.
Philippe · 3 November 2022
★★★★★ 5/5
TrustpilotI have always had excellent dealings…
I have always had excellent dealings with the Hampton's Letting team. Recently Ashley O'Dea has been a great help with her advice, prompt action and efficiency.
Mrs · 10 December 2021
★★★★★ 5/5
TrustpilotExcellent service, above and beyond.
The team at Hamptons have been fantastic in helping to secure new tenants during a particularly challenging time. They were always charming, professional and efficient, their response was rapid, and their attention to detail first class. Sophie Winterson proved herself to be both pro-active and resilient, despite the unique difficulties provided Covid-19, particularly with regards to viewings. Unfortunately, due to no fault of the agents, the first deal did not proceed, but Sophie responded as soon as was practically possible and soon found us a suitable replacement. The service was above and beyond what was expected, from the most minute detail to more significant concerns. Robert Baird also demonstrated a reassuring and pragmatic approach to make sure the property was handed over successfully. I cannot recommend them highly enough.
Debbie · 6 September 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
