Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe absolute worst housing management…
The absolute worst housing management and agency. Over the years we (the tenants) have been spoken to with disrespect and when requested any improvements/issues, responses took weeks. Utterly incompetent.
Anonymous · 17 September 2021
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotAs a long term landlord......
Hamptons have managed our home for 5 years. They handle all the issues, large and small. What I particularly like is that when they make a mistake, they will acknowledge it and work hard to resolve it. They are also very flexible in their approach. That's how to build a long-term relationship. We are all human, but these are decent, reasonable people.
P&S · 7 July 2021
★★★★★ 5/5
GoogleExcellent team at The City of London branch. Always a pleasure to work with. Would highly recommend using their services. We have been well looked after by JACK MORRIS on every occasion and hope to continue our strong relationship.
Works · 13 November 2017
Agent replied · 11 November 2024
Thank you for taking the time to leave us this excellent review, it is great to see that the Hamptons International team in the City of London were once again able to provide their proven 5 star service. Many Thanks.
★★★★★ 5/5
TrustpilotNick Summerfield Is our new account…
Nick Summerfield Is our new account manager he has made the transition from the previous manager with his professional attitude we look forward to working with him going forwardColeen and Brian ayton
Coleen · 1 May 2024
★★★★★ 1/5
TrustpilotCannot get hold of them
Cannot get hold of them, they wont return e mails or calls.....will go elsewhere to purchase a new home !! poor sellers must think no one is interested in their homes
Danny · 18 March 2021
Agent replied · 22 October 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
★★★★★ 5/5
TrustpilotThe Dream Team
Hampton’s (Godalming) gave us a consistently high level, professional and wise guidance throughout the long stressful process of parting from our beautiful house of 32 years. Jake Chandler, Jason Harvey and Pippa Kilby, ably supported by Ross Bounds and others were the dream team, always ready to walk the extra mile and sort things out. In short, they were magnificent.
Jan · 13 October 2021
★★★★★ 4/5
TrustpilotThanks to Riccardo Sapia at Hamptons…
Thanks to Riccardo Sapia at Hamptons for his sensitive and professional approach when selling our house.
Luke · 3 December 2020
★★★★★ 5/5
TrustpilotWe had very good service from Hamptons.
We had very good service from Hamptons.Sophie and Sharon presented our property professionally and efficiently.We were kept informed of progress promptly at all stages.Really good tenants were found for us within five days of launch.The proceeding paperwork went smoothly.We can strongly recommend them to prospective landlords.Jenny Smith and Jill Steeden
Jenny · 10 January 2023
★★★★★ 4/5
TrustpilotAnca managed our rental property in…
Anca managed our rental property in Clapham. She was very attentive and on top of managing the tenants and related issues / requests in a timely manner. Great job Anca !
Ian · 4 May 2024
★★★★★ 5/5
TrustpilotSamantha Jennings was excellent
Samantha Jennings was excellent. very proactive and helpfulAlways a pleasure to work with
Faisal · 27 June 2021
★★★★★ 5/5
TrustpilotGood experience in general with…
Good experience in general with Hamptons - I have had the pleasure of corresponding with Anca Ciobanu, who is always prompt and will assist with professionalism any issue you may have
Andrew · 30 April 2024
★★★★★ 5/5
TrustpilotHamptons quality service
I have had a number of interactions with Hamptons. The main contact point is Lucy Desborough. I found the service to be responsive and efficient. The interactions are friendly and helpful.
Andrew · 29 April 2024
★★★★★ 5/5
TrustpilotRepairs for Hamptons
We've been contractors helping the Hamptons Property Management Team for years and have always been really impressed with their dedication to their landlords and tenants as well as being a friendly bunch! Becks (Rebecca Hitchman) always puts a smile on my face with her calls and impresses me with her attention to detail.
Power · 22 August 2022
★★★★★ 5/5
TrustpilotHamptons Godalming/ Pippa Kilby
We have been looking for a property for many months and special mention goes to Pippa at Hamptons Godalming, who has shown us several properties in the area. She has really stood out with her efficient, personable and caring approach. It has been much appreciated during the challenging time of moving house - thank you!
S · 23 May 2022
★★★★★ 5/5
TrustpilotGoing Above and Beyond
During our property search we found Leila Parsa Pour to be extremely professional, polite and very helpful. She went above and beyond to help us with our search, and on some occasions/days arranged a few viewings without hesitation. In other words, she is just a wonderful person to deal with and very kind-hearted individual. Thank you, Leila.
Bala · 25 January 2022
★★★★★ 5/5
TrustpilotFurniture replacement follow-up
During my rental, Hamptons helped follow up my old furniture replacement with my homeowner in a few weeks
Johan · 25 November 2024
★★★★★ 4/5
TrustpilotGood performance
The company was very responsive and attentive throughout the process. The sales progression process once an offer had been accepted was managed particularly well, with appropriate empathy extended to both parties associated with the transaction. Well done!
Simon · 12 December 2023
★★★★★ 5/5
TrustpilotDeborah Hancock worked ffor us with…
Deborah Hancock worked for us with proactively, flare, professionalism and determination. I have high praise and have already recommended her to other potential customers in the locale. I also experienced a very reliable and friendly and efficient response from Emma Johnson and would not hesitate to use Hamptons in Tunbridge Wells.
Rosie · 22 October 2022
★★★★★ 5/5
TrustpilotPolite and professional staff.
The staff that came to view the property were very punctual and polite. The photographs of the property were very professional. The after-letting assistance was helpful and I was kept up-to-date throughout the process.
Marchi · 6 November 2019
Agent replied · 22 October 2024
Thank you for leaving us a review. We are delighted to receive your feedback about our Brighton team and are especially pleased to hear how happy your are with the photographs. We take customer service very seriously and look forward to sharing your review with the Brighton team, thank you again.
★★★★★ 5/5
TrustpilotGreat experience on renting out our…
Great experience on renting out our flat efficiently and effectively in west hampstead - thanks to the Josh and Danielle!!
Mr · 24 October 2024
★★★★★ 5/5
TrustpilotPatryk from Hamptons does an amazing job
Patryk from Hamptons does an amazing job! Just working there since a few month he does it much better than the people before. Hamptons: please make sure he stays with you.
Tanja · 15 April 2024
★★★★★ 5/5
Googlevery efficient seamless service thank you Matt !PositiveResponsiveness, Quality, Professionalism
Charlotte · 12 November 2021
★★★★★ 5/5
TrustpilotAmazing lettings team at the Harpenden…
Amazing lettings team at the Harpenden branch. Extremely professional and attentive to both tenant and landlord. Always prompt to provide help and support when needed. Very respectful and professional.
Ana · 21 May 2024
★★★★★ 5/5
TrustpilotHamptons Ealing Branch
Mark Peppin at Ealing Branch dealt with my sale He was very professional and arranged a good list of viewings He kept me updated at all timesSale went smoothly in a difficult property market I highly recommend HamptonsJan
Jan · 8 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
