Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWith a consistently courteous, diligent and professional approach to client relations; Maxine and her team Waseem and Daisie instill trust. As well as taking care of business they kept me informed along the way. The sale was complex and tidious because it involved a chain. The team at Haart nevertheless stayed focussed and determined to achieve a positive outcome, relentlessly chasing solicitors and expediating formalities. I can warmly recommend them if you need best-in-class estate agents who are homest and tenacious. Whether a sale or a purchase they will stay with you and see it through to completion.
Omar · 21 November 2018
Agent replied
Dear Omar Hadjel, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Willesden Green estate agents
★★★★★ 1/5
GoogleSelling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning and decorating later, one young girl from the agency we'd never met before (and who had never seen the flat before) informed us that she'd be conducting the viewings. When we asked what time we should return home, she mumbled something about there only being one viewing... perhaps something to do with the fact that Haart had failed to get any pictures of our immaculate flat online before the 'launch day'. A 'technical problem'...
This was the beginning of a long string of problems. There was NO communication about viewings, no feedback, mysterious viewings which were cancelled with no notice (again, after careful preparation of the flat), one viewing which we stayed home to witness in which the agent talked constantly about the small bathroom, and one particularly stressful incident whereby an entire Saturday's viewings (some second or third viewings, supposedly 'offer pending') were cancelled without ANY notice, because one of the office had called in sick and had accidentally taken our house key home with her... I heard this all after the first viewing was supposed to have started, (a viewing which the man in the office didn't know anything about) and when I suggested that I just drop off another key, there was a mad and unsuccessful scramble to 'uncancel' the viewings.
Many emails expressing our concern were sent, and met with infuriating excuse after excuse.
Do not touch the Willesden Green branch with a barge pole. My husband and I were left livid and incredibly stressed.
Emily · 3 March 2018
Agent replied
Emily Vine, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for sharing your comments haart Willesden Green estate agents
★★★★★ 5/5
GoogleWe recently bought 2 flats through Willesden Green branch of Haart Estate Agents and it was mainly due to their hard work & perseverance that the purchases happened. If it wasn't for them we would not have got them so a big thank you to Maxine Casey, Waseem Sohail & Daisy.
Mohsen · 3 March 2019
Agent replied
Dear Mohsen Esmaeili, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards haart Willesden Green
★★★★★ 5/5
GoogleI’m so pleased I chose Haart on a sole agency basis to sell my flat. Maxine, Daisie and Wasseem were all energetic and professional throughout the process. Always friendly and polite, always unfailingly efficient. I would highly recommend Haart to anybody selling their property in the Willesden Green area.
Lorna · 3 March 2019
Agent replied
Dear Lorna Russelll, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. haart Willesden Green estate agents
★★★★★ 5/5
GoogleThis was the first time my partner and me rented via an Estate Agent. I came across a flat that Haart Letting Agent had available on their website. I gave call into the branch for further information and was connected to Hamzah Musaddaq, who talked me through everything there was to know about the property and asked all my preferences along the way, making sure that my requirement matched the flat I was enquiring about, very useful!!
From start to end Hamzah was VERY helpful, understanding and VERY VERY patient when there was a few issues raised in between. His level of professionalism is outstanding. He is definitely someone to be recommended to talk to if your looking to rent! :)
Mehwish · 16 April 2017
★★★★★ 5/5
GoogleHaart Willesden Green were a great help when i was looking to purchase a property. Daisie worked around me, due to my work commitments I could only do evenings in the evening which Daisie was more then willing to do. She showed me a number …
Eve · 19 February 2018
Agent replied
Dear Eve Alexandra Constance Hutchins, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 5/5
GoogleI had a very limited time to find a suitable flat, due to new work. All the other agents I visited in Ealing were quite dismissive. It was only Michael that really listened to what I said. Within a couple of days a really nice place had been suggested, viewed and checks had begun. I was very impressed at the level of service, and the communication was excellent and reassuring.
G · 16 April 2017
★★★★★ 5/5
GoogleI sold my property through haart Willesden Green and I can honestly say between Maxine, Daisie and Waseem they have a brilliant team.
Firstly in a difficult market they put a strong but realistic value on my property, which along with a quality service they achieved asking price which of course we were ecstatic about.
The most pleasing thing to me was the after service, working closely with the buyers, estate agents and solicitors they made the same happen when it was looking unlikely.
Their honest, timely and consultative approach is exactly what you need when selling and for me stood them well apart from their competitors.
Great job team!
Robert · 15 October 2018
Agent replied
Dear Robert Burrows, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. haart Willesden Green estate agents
★★★★★ 5/5
GoogleFantastic service from the Willesden Green team. I would like to take the time to say, Daisie Naughton has excellent customer service and a fantastic phone manner. Being a first time buyer can be daunting, however I felt so at ease with dealing with the team at haart, they helped me with my search and finances.. however due to personal circumstances I have had to put my search on hold. I will no doubt be contacting Daisie Naughton and the senior branch manager Maxine Casey (was also knows her stuff) within the next six months when I start my search again.
Fully recommended :)
Patsy · 15 October 2018
Agent replied
Hi Patsy Smith, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
GoogleI wanted to email to say “thank you” for your efforts over the last few weeks to find me a tenant. You were very professional right from the start and always gave me feedback and stayed in regular contact which was really appreciated.
It was a shame they didn’t come through you, but I will definitely use you again in the future.
Victoria · 16 April 2018
★★★★★ 5/5
GoogleThey were v professional and on board. Special mention to Maxine & Wassem - both were supernice , extremely helpful & considerate. Highly recommended. Best Vivek
Vivek · 3 March 2019
Agent replied
Dear Vivek Bisht, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Willesden Green estate agents
★★★★★ 5/5
GoogleI had a great experience using haart and especially the help I received from Sakib chaudhry whilst searching for a new place to rent. He was professional, polite and paid attention to what I was looking for, always available and answered the phone, even out of office hours. He would make recommendations and would offer his expertise and advice and good thing wouldn't add pressure like many agents out there. Definitely would recommend them and find a house again through haart.
Siddharth · 16 April 2019
★★★★★ 5/5
GoogleI just wanted to take the time to point out the excellent customer service I received from haart. Both Daisie Naughton and Maxine Casey stood out to me when calling to view properties. They really stood out from other agents I called in the area of Willesden Green.
Molly · 3 March 2019
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
★★★★★ 5/5
GoogleOutstanding customer service and property knowledge from the team in Willesden Green. I would like to mention both Daisie Naughton and Maxine Casey who both make it doable when purchasing a property, I know I will find my dream home through haart. Highly recommend to all.
Nancy · 21 November 2018
Agent replied
Hi Nancy Locke, thank you so much for your positive comments about haart Willesden Green!
★★★★★ 5/5
GoogleExcellent and very professional from the get go.. I have just started my search and am sure to go on to buy through Daisie Naughton at the Willesden Green branch. I have also dealt with the Senior Branch Manager (Maxine Casey) who knows all …
Phoebe · 19 February 2019
Agent replied
Phoebe Jason, we are glad we could help! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at haart Willesden Green!
★★★★★ 5/5
GoogleBoth Maxine and Daisie are extremely professional and are a delight to deal with. I registered with many estate agents in Willesden Green and the surrounding areas, but haven’t yet come across the service I received at haart. Anyone I speak …
Julie · 19 February 2019
Agent replied
Julie Barrett, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
★★★★★ 2/5
GoogleThey do not pick up the phone, keeps going to call centre. They do not return messages. Do not communicate to each other. Waste of time. They are just quick to get your money, never again. Be careful of Vishaal all he sees is money when he speaks to a customer and just knows how to sell but not the responsibilities that comes with the job.
A · 3 March 2018
★★★★★ 5/5
GoogleWill definitely recommend Haart Willesden to friends and family, Daisie in particular was fabulous, really informative and helpful, made the buying process much le …
Kh · 17 September 2018
Agent replied
Hi Kh, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
Google… er who is also very friendly and knows the property market. I would highly recommend this agency to family and friends
Rosie · 17 September 2019
Agent replied
Rosie Baker, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
GoogleExcellent customer service. Maxine and Daisie are brilliant estate agents and both have brilliant knowledge of Willesden and the surrounding areas. Highly recommend!
Jack · 19 February 2019
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
Google… wledgable, friendly and on hand when needed. I will be recommending them both highly to friends and family.
Karen · 17 September 2018
Agent replied
Hi Karen Sayer, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
★★★★★ 5/5
Google… for us fast, easy and enjoyable. We will definitely be recommending this company to our friends and family.
Nitesh-Priya · 17 September 2017
Agent replied
Nitesh-priya Patel, we are so pleased you enjoyed your visit to haart Willesden Green! Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 5/5
GoogleVery happy with the customer service! Had bad experiences with other estate agents in the past however, Hamzah Musaddaq my agent in Willesden Green office was very helpful as he understood my needs and tried to find the best property. Really happy with this agency. I recommend it!
NK · 16 April 2017
★★★★★ 5/5
GoogleGreat support from Jesal Patel and Maxine Casey with property search and selling my property.
Aarti · 3 March 2018
Agent replied
Hello Aarti Tailor, thank you; we appreciate your feedback!
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