Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy tenancy with Guide Properties went very smoothly from start to finish. Jiaying was great to work with - professional, responsive, and always helpful throughout our Tenancy. Her colleagues were equally supportive, making everything straightforward and stress-free. I’d happily recommend them.
Luke · 12 May 2026
Agent replied · 12 October 2026
Hi Luke,
Thank you very much for taking the time to leave such a thoughtful review.
We’re especially pleased to hear that Jiaying and the rest of the team helped make your tenancy smooth and stress-free from start to finish. Providing responsive, professional service is exactly what we strive for.
We really appreciate your recommendation and wish you all the very best in your new home.
Kind regards,
The Guide Point Properties Team
★★★★★ 5/5
GoogleHad a really good experience with Guide Point Properties. Everyone was friendly and easy to deal with, and whenever we had a question or something needed sorting, they were always quick to get back to us and help. Everything was pretty smooth throughout our tenancy and we really appreciated all the support!
Yunan · 28 September 2026
★★★★★ 5/5
GoogleExcellent service from Guide Point, thank you! Throughout the process their agent, Jiaying was reliable, efficient and professional. She has also been a brilliant managing agent with great communication and is always helpful. The company has a good selection of properties and were very accommodating with viewings and assisting with information. Highly recommended!
L · 12 August 2026
★★★★★ 5/5
GoogleReally happy with my experience with Guide Point Properties. The team was always quick to respond and very helpful whenever I had any questions or issues. Everything was handled smoothly and communication was easy throughout.
A friendly and reliable team, would definitely recommend!
Nuowei · 28 September 2026
★★★★★ 5/5
GoogleI have been renting with GP as agent for approx 3 months and they have been very helpful - they always respond promptly to any maintenance requests or questions and were quick to organise a handyman to come fix some minor issues in the flat - much appreciated.
Kate · 12 July 2026
Agent replied · 12 October 2026
Hi Kate,
Thank you so much for your kind review. We’re delighted to hear that you’ve had a positive experience with us over the past few months.
We always aim to respond quickly to maintenance issues and make sure everything is resolved as smoothly as possible, so we’re really pleased this has made a difference.
Thank you again for your support, and we’re always here if you need anything.
Best wishes,
The Guide Point Properties Team
★★★★★ 1/5
GoogleDon’t ever rent through this agency. They side with the landlord and pressure you into agreeing to all kinds of unreasonable demands. When it’s time to get your deposit back, they’ll come up with all sorts of excuses to make deductions. Renting a property through them is the biggest regret I have.
Lena · 12 May 2026
Agent replied · 12 October 2026
Dear Lena,
Thank you for taking the time to leave a review.
We take all comments seriously and always welcome genuine feedback from clients, as transparency and professionalism are very important to us.
Having carefully reviewed our records, we have been unable to identify any tenancy, deposit matter, or client history under your name that corresponds with the circumstances described in your review.
If you believe this relates to a genuine experience with our company, please contact us directly with the property address, tenancy details, or relevant reference so that we may investigate the matter fully and respond appropriately.
Guide Point Properties remains committed to providing a professional, fair, and responsive service to all landlords and tenants.
Kind regards,
Guide Point Properties
★★★★★ 5/5
GoogleI had a really positive experience working with [Agent’s Name]. They were very helpful, responsive and patient throughout the whole process, and always answered my questions clearly. I really appreciated how approachable and professional they were, especially when I needed help with details and communication during the tenancy process. Everything felt smooth and well-handled, and I would happily recommend them to anyone looking for a reliable and friendly agent.
Efy · 12 August 2026
★★★★★ 5/5
GoogleA reliable and trustworthy agency with solid local market knowledge. The team provided clear, practical advice and responded promptly to every query. No hard sell, just genuine professional guidance. Will definitely use their services again in the future. Thanks to the whole team at Guide Point!
Muxi · 12 September 2026
★★★★★ 5/5
GoogleBruce and I found, and are now renting, a property through GPP. Throughout the whole process Min has been helpful, responsive, communicative and professional, everything you could want from an agent. Highly recommend Min and GPP
Jane · 29 July 2024
Agent replied · 12 October 2026
Hi Jane,
Thank you so much for your wonderful review and for your kind words. It was an absolute pleasure helping you and Bruce find your new home.
We’re delighted to hear that you found the whole process smooth and that our communication and support met your expectations. Your recommendation truly means a lot to us.
We wish you both every happiness in your new home, and if you ever need any assistance in the future, we’re always here to help.
Best wishes,
Min & the Guide Point Properties Team
★★★★★ 5/5
GoogleThe service was excellent, and the agent was very responsible.
Jgg · 12 May 2026
Agent replied · 12 October 2026
Thank you for your wonderful review!
We’re so pleased to hear that you were happy with our service. It was a pleasure assisting you, and your kind words mean a lot to our team.
We truly appreciate your support and wish you all the best.
Best regards,
The Guide Point Properties Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
