Trusted Agent profile · London
★★★★★
96 reviews across 2 platforms
12 Oakwood Parade, Enfield, London, EN1 2PX
Grange Homes Estate Agents's office in London, at 12 Oakwood Parade, is rated 3.8 out of 5 across 96 reviews on two platforms, including 89 Google reviews rated 3.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleDo your research before taking on Business from Grange. I'm having lots of issues with them refusing to provide the most basic level of service. Communication is pretty much non-existent from their side, even though we gave them plenty of chance to engage. Maybe this review will change things and force Grange to engage, but I doubt it.
1/5
GoogleAbsolute joke of a letting agency. The current housing market is very competitive in terms of potential tenants, and so it is important for companies to provide a reliable customer service experience. Grange Homes need to take customer … More
Thank you for your feedback The rental market is in huge demand as low stock levels coming on across the agencies . Interest rates have stopped the buy to let landlords coming through . We are listing one and two bedroom flats to rent and the phones do not stop ringing as soon as we list the properties on rightmove and Zoopla . We try to always book in as many people as possible to view the properties but sometimes don’t have enough hours in the day to squeeze everyone in due to high volumes .
1/5
GoogleDo not rent or buy with grange homes they don’t maintain their property’s if you want to live without a boiler and windows you can’t open and heating that don’t work and getting a reference is a joke
We are sorry to see your review Stuart. As discussed over the phone with you last week, Grange Homes have not managed this property since April 2020. Therefore, we are not aware of any management issues at the property. Furthermore, we supplied a reference for the time Grange Homes managed the property. Thanks, Grange Homes.
5/5
GoogleExcellent work by Adriano and the team at Grange Homes. Successfully sold my property and made the whole experience as smooth as these things can be. Would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleGrange Homes recently sold my late mother's house and their service was impressive from start to finish. A prompt and sensible valuation and competitive commission fee made the decision to appoint them quite easy, and they did not disappoint. The house was advertised promptly, floor plans and energy certificate organised without delay and viewings managed by their staff very professionally. The regular communication and feedback following viewings was most welcome and I never had to chase for updates. Adriano, my main point of contact, was excellent, as were his colleagues who covered effectively in his absence and I felt well supported throughout the process. The sale went very smoothly and Grange Homes can take much of the credit for this.
5/5
GoogleI recently purchased my house through Grange Homes. Their service was highly professional and excellent. Ollie was very helpful and always quick to respond to any queries/chasing up. Many thanks Grange Homes.
5/5
GoogleWe recently purchased a flat through Grange Homes. David and his team provided an excellent service and David went ‘above and beyond’ to help ensure the purchase went through! Can’t thank him enough for all that he did for us.
5/5
GoogleFantastic experience selling a property with Grange Homes 🏡 Adriano was excellent. Amazing communication and highly professional. One of the few agents I can say I genuinely trust. Defo recommend 👌
5/5
GoogleHaving recently sold a property through Grange Homes I found them to be very personable, professional and practical. They worked hard to help us overcome any issues, and were good at finding solutions. I would definitely recommend them. Thanks
Thanks Rob
1/5
GoogleIf I could give this company a -5 stars I would. Every since I had to deal with this company I’ve had nothing but issues. They’re a bunch of people who work in a small office clearly playing computer games. Every time I’ve tried to get a letter for information reasons it takes about 5 months to get a response, even now that I’ve moved out of this flat over a year ago, I’m getting charged for a bill durning the time that I wasn’t even there but the landlord and agency and to incompetent to even understand a simple issues. When I moved out it was due to me being in hospital because of my pregnancy they threw all my things and my sons toys clothes shoes away when I was told it would go in storage. Every time I ask to speak to something they just switch me over to more people that can not help. I’m a manager in retail and as far as I’m concerned this company should be closed. 0 communicate skills
5/5
GoogleFantastic team very professional and led communication between my buyer and all solicitors very well. Kept the sale in motion and chased for updates continuously. Would recommend this company they are great. Thank you Grange Homes. From Peter Dennis
Thank you for your business
5/5
GoogleDavid and Adam have made my dream come true! They have helped me purchase my first property and provided me with great service throughout the process and after. They made the process so easy as I was first terrified in buying my first home. They also introduced me to a mortgage adviser who made the process so much easier and provided me with great customer service.grange homes made my dream come true and I would like to thank the whole team for their help and support. :-)
3/5
GoogleThre is one director of this company who is very good at his job! David! Always professional and very helpful! Thanks David! I appreciate all your help!
5/5
GoogleWas looking for a flat in Enfield and Ollie and Adriano couldn't have been more helpful! Made the process so much easier were very professional and both were so good at making me feel comfortable whilst going through the stress of finding a new home. Amazing team and lovely guys! Will be coming back to them in a years time for my mortgage!! Chevonne KPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI had appointment for view of property but nobody comes and nobody answer the phone. When I came to agency for ask what happened it was closed but in google says that they open.
5/5
GoogleMy last property I rented with them was excellent! Always available as a letting agent and when we needed them or urgent occasions. Their customer service is superb! By far the best estate agency! Sophie and Adriano had been extremely helpful, efficient and reliable! Whether it’s a holiday or weekend, they attend to your queries and needs promptly! Number 1 in all their services!
5/5
GoogleAn excellent experience from start to finish with Grange Homes! A professional and personal service with all aspects of our property sale. They organised PPE safe viewings in the least disruptive manner. Very good communication throughout and all members of their team were willing to pick up the phone to chase along the conveyancing chain, which was much appreciated. Would recommend their services.
5/5
GoogleMy last property I rented with them was excellent! Always available as a letting agent and when we needed them or urgent occasions. Their customer service is superb! By far the best estate agency! Sophie and Adriano had been extremely helpful, efficient and reliable! Whether it’s a holiday or weekend, they attend to your queries and needs promptly! Number 1 in all their services!
5/5
GoogleGreat service from Grange Homes. They kept the process moving and secured a successful transaction for us and all parties.
Thank you
1/5
FacebookAbsolutely shocking customer care. Wish I never had to deal with this company. Rude employees and bad communication. Save yourself the hassle and don’t bother getting involved with this “company” Best advice - AVOID. 0 stars
I had the same experience.
5/5
GoogleLove dealing with David at Grange homes - so down to earth and helpful!
Thankyou we appreciate the feedback
5/5
GoogleJust want to give a quick review for David at Grange homes - not usual for one agent to praise another, however ive been involved in a chain with David which exchanged today and his efforts to get this over the line has been fantastic. great work and a lovely guy. 5* well earned.
1/5
GoogleIf I could give them zero stars I would!!! Horrendous service. Once they have got you money then they are simply impossible to get hold of. The "handy men" are completely cowboys and have no idea how to do the smallest manual job and have no respect for your home at all. Their idea of good customer service is appalling. Avoid like the plague.
5/5
GoogleI would definitely recommend Grange Homes. Very professional and client focused and they delivered a great outcome for us. In particular a call out to David and Adriano, thank you for your patience through an, at times, challenging process, you certainly do your bit to enhance the image of your profession!
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