Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a wonderful experience renting my studio with this agency! I wasn’t in the UK at the time and could only do online viewing, but everything was handled smoothly and professionally. The agent was friendly, responsive, and always quick to answer my questions, which made the whole process much easier.
I’m also very happy with the maintenance service. When I reported that one of the light bulbs needed replacing, it was taken care of very quickly. The communal areas of the building are also kept clean regularly. The building itself is in excellent location and within walking distance to many grocery stores, restaurants and transport stations. Close to the parks, too, great for a morning run!
Overall, it has been a pleasant renting experience and I would definitely recommend them if you are looking for a reliable letting agent.
Billy · 16 March 2026
Agent replied · 16 April 2026
Hi Billy, Thank you for your kind review. We’re delighted to hear that your experience renting with us has been smooth and positive, especially while arranging everything from overseas.
It’s great to know that our team’s communication, maintenance service, and the building’s location have met your expectations. We truly appreciate your recommendation.
★★★★★ 5/5
GoogleI had an amazing staying in heart of London. The location was excellent, literally few minutes away from everything, bus, underground, shops, restaurants. I received always support and a quick reply to all my messages. The flat was clean inside. Clean extra towels. Even there was a housekeeper, coming to clean inside. Definitely, i will book again next time. Excellent job. Thank you
L · 16 February 2026
Agent replied · 16 April 2026
Hi Lavinia Stirbu, Thank you for your kind feedback.
★★★★★ 5/5
GoogleI had a great experience here. The staff were incredibly nice and friendly from the moment I arrived, making me feel very welcome. The service was excellent and everything was handled professionally and efficiently. You can really tell that the team cares about their customers. I would definitely recommend this place and will happily return in the future!
Nithusha · 16 March 2026
Agent replied · 16 April 2026
Thank you Nithusha Shanker for your feedback.
★★★★★ 5/5
GoogleAs a university student, I had a really positive experience with this real estate agency. They made the process simple and stress-free, which was especially helpful as it was my first time renting. The accommodation they found for me was close to my university. The team was friendly, responsive, and always happy to help. I’d definitely recommend them to other students looking for accommodation near uni.
Aathithya · 14 April 2026
★★★★★ 5/5
Googlei really enjoyed my stay, i have never had a better experience then i did with this company. the staff was lovely, the place was lovely. all in all, i really recommend!!
Thirisa · 16 March 2026
Agent replied · 16 April 2026
Thank you Thirisha Kalatharan for your kind words.
★★★★★ 1/5
GoogleAvoid this agency at all costs. I scheduled the first visit to see the apartment and no one showed up, even so, I insisted on the second visit. Everything went well. I applied to start moving into the apartment. After I paid the deposit, he …
London · 16 May 2025
★★★★★ 5/5
GoogleI contacted them on whatsapp before moving to UK, and my experience was excellent. They are very professional and easy to deal with. Communication was clear and prompt throughout. Highly recommend.
Darkshan · 16 February 2026
Agent replied · 16 April 2026
Hi Darkshan, Thank you so much for your kind feedback. We truly appreciate your support!
★★★★★ 5/5
GoogleFriendly people working there
Respond to issues efficiently and politely
Reasonable costs
Mohammud · 16 February 2026
Agent replied · 16 April 2026
Hi Mohammud Mulesh, Thank you for your kind words. We’re glad you had a good experience with our team and service.
★★★★★ 4/5
GoogleNice agency! Very kind and helpful contacts !
Diana · 16 February 2026
Agent replied · 16 April 2026
Hi Diana Warsawa, Thank you for your feedback.
★★★★★ 5/5
GoogleVery kindly and friendly
Hsin · 16 February 2026
Agent replied · 16 April 2026
Hi Hsin Syuan Kao, Thank you for your kind words.
★★★★★ 1/5
GoogleTerrible estate agents went for a viewing almost 3 weeks ago and asked Ashwin to follow up on a few questions afterwards....still awaiting a response... appalling never experienced a worst service. Would leave 0 start if I could.
Tori · 5 December 2025
★★★★★ 5/5
GoogleAmazing estate agent, really good experience that wa smooth and efficient. Would definitely recommend to anyone. Thank you for the good experience!
Harshiini · 26 March 2026
★★★★★ 2/5
GoogleAverage service. It took over 5 months to sort out the return of my deposit, with mutiple emails that went unanswered. The landlord / agent tried to charge me for items that weren't provided when I moved in and also the full amount of a …
James · 16 August 2025
★★★★★ 1/5
GooglePathetic excuse for estate agents.
Managed the flat we rented - ridiculous lack of communication, did not manage the flat when we had mice and cockroaches, when they needed something from us only then would they get in contact. Had no idea of the terms of our contract and sent unprofessional messages.
Cherry on top was they refused to give back our deposit past the legal time requirement, eventually received it over SIX weeks after we moved out. Breached our contract and they work with landlords who are similarly useless. I never write reviews but nobody deserves to have to deal with these unprofessional idiots.
Dinushi · 17 September 2023
★★★★★ 5/5
GoogleAlways nice communication and problem solving.
Dragana · 11 April 2026
★★★★★ 5/5
GoogleVery kind staffs
Very helping..
Swathy · 21 January 2026
★★★★★ 1/5
GoogleNot knowledgeable and reliable. Aweful and unprofessional experience. Can’t recommend this agency at all. Already during the viewings it seemed that they have never been to some
flats before and couldn’t answer questions (or lied about things due to lack of knowledge) such as „two bathrooms“ which tuned out to be just a toilette. Finally agreed on renting a place in Chelsea after negotiating the terms in writing. However, days later at the office, they suddenly changed their minds and what have been confirmed before didn’t count. It felt like they wanted to bring me in a bad situation in order to sign the contract to their conditions. Complaint to the manager who didn’t really have a service attitude (or didn’t care). Be careful with this agency!
Birgit · 15 June 2019
★★★★★ 1/5
GoogleStay away and avoid!!
Agent last minute pulled rental off the market despite having paid deposit, and gave little/no reasons, and didn't communicate this until we called them for info. Unnecessarily stressful
Adi · 30 July 2024
★★★★★ 1/5
GoogleStay away and avoid!!
Agent last minute pulled rental off the market despite having paid deposit, and gave little/no reasons, and didn't communicate this until we called them for info. Unnecessarily stressful
Adi · 18 July 2024
★★★★★ 5/5
GoogleVery good service and very professional. All staffs are very friendly and very helpful. Highly recommend.
Nish · 13 June 2024
★★★★★ 1/5
GoogleThe worst estate agent in London , very unprofessional, and the so called caretaker , such an unprofessional and irresponsible and rude. Be careful with the deposit, they just want to rip you off , especially if you are a student.
Smith · 14 June 2021
★★★★★ 5/5
GoogleGreat experience and service! Thank you!
Shivi · 13 June 2024
★★★★★ 5/5
GoogleVery good service and very professional. All staffs are very friendly and very helpful. Highly recommend.
Niru · 16 November 2023
★★★★★ 5/5
GoogleThe location is good and friendly staff. Its really value for money.
Thank you.
Param · 16 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
