Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had such a wonderful experience…
I had such a wonderful experience during my purchase, and I truly appreciated the warmth of the team. Madi was exceptionally supportive, guiding me through the entire process with patience and professionalism. Even though I had a lot of questions, she remained calm and understanding, which made all the difference. I’m really grateful to have chosen Fabrica. Thank you for making this experience so positive! Cheers!
Parul · 28 March 2025
Agent replied · 24 December 2025
Hi Parul
Thank you for your positive feedback. We're so glad you had such a great experience and the Madi in particular was able to help you.
Kind regards
The FABRICA team
★★★★★ 4/5
TrustpilotExcellent customer service
I was not looking at buying shared ownership apartment and definitely not in Hounslow, but looking at option of duplex in the town centre caught my eyes. On the day of viewing Madi was our sales representative. She went extra mile and was very helpful She exceeded our expectations with excellent customer service. We were shown multiple apartments to select from and detailed information about facilities.
Naved · 20 December 2024
Agent replied · 24 December 2025
Hi Naved,
Thank you for your positive feedback. We're thrilled to hear that Madi provided such great customer service and you were given all of the information you needed.
Kind regards,
The FABRICA team
★★★★★ 4/5
TrustpilotMadi has been an exceptional and a…
Madi has been an exceptional and a professional sales executive from the get-go! she's been very calm and patient with all our queries with the purchase, and explained every details of it with ease. The entire team of Fabrica has been exceptional and professional during the whole process many thanks.
Lyndon · 23 April 2025
Agent replied · 24 December 2025
Hi Lyndon
We're thrilled to hear you've had such a positive experience buying with FABRICA, and Madi in particular. Thank you for your feedback.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotThere aren't enough thanks to give to…
There aren't enough thanks to give to Madi, she has made this journey smooth and well-going. Her guidance couldn't be any more appreciated! She has been patient and tranquil with any questions. The Fabrica team had been and remained professional throughout the process. Madi was exceptionally supportive and had been a great sales executive, I can safely confirm Madi is a very on-going and calm lady!
Mrs · 27 June 2025
★★★★★ 5/5
TrustpilotFabrica and Madi makes buying a property, a very easy experience..
Madi has been very kind and helpful throughout our experience of buying a shared ownership property. With her expertise, she made our journey a very valuable and easygoing . Thank you all and especially Madi for all her support to us.
Maria · 27 March 2025
Agent replied · 24 December 2025
Hi Maria
Thank you for your positive feedback. We're thrilled to hear that Madi provided such great customer service and helped make your home purchase easier.
Kind regards
The FABRICA team
★★★★★ 1/5
TrustpilotA2 Dominion is a subsidiary of Fabrica
A2 Dominion is a subsidiary of Fabrica. We are on a development in Walton on Thames with a severe rat infestation and Trinity the managing agent and A2 are taking no notice. Please read on Trustpilot theur reviews.
Laura · 7 August 2025
★★★★★ 5/5
TrustpilotA great experience.
My personal experience with Fabrica has been very pleasant. Being in the industry I had an idea of what to expect, but buying a new home for the very first time is something I will never forget. They made the whole process very smooth and straight forward. I was kept in the loop every step of the way, and when I collected my keys, I wasn't just shown around my flat and how to operate things, but I was also walked around the whole development, which was great because I had forgotten some things I was shown when I had the initial viewing.
Ty · 18 June 2024
Agent replied · 24 August 2024
Dear Ty,
Thank you for your positive feedback. We're glad the process went smoothly for you and you're happy with your new home.
Kind regards,
The FABRICA team
★★★★★ 1/5
Trustpilotscam company
scam. signed up for a free trial, a random pop-up with no details came on screen afterwards, which i clicked, then all of a sudden i was billed £70, without consent. no information given. the company will scam you. "customer service" are aware of the scam and wont refund you
Kare · 10 May 2026
★★★★★ 1/5
TrustpilotFabrica are A2 Dominion…look at their reviews
Don’t buy anything from Fabrica…they are A2Dominion masquerading as a new company. Look up the reviews of A2 Dominion and you will see just how awful they are. If you buy a property from them, you will have a lifetime of disappointment. They ignore leaks, sell apartments as “luxury” with a concierge and once the properties are sold get rid of the concierge, they rarely reply to emails and treat all leaseholders like the social housing tenants. If you go and see one of their homes take off the kick boards in the kitchen or bath panel and you will see a handy place where their builders dump their sealant tubes and other builders rubbish.
Jan · 9 December 2023
Agent replied · 12 June 2024
Dear Jan,
Thank you for your feedback, we're sorry to hear that you're disappointed with the service provided. We strive for the highest standards at all of our developments and value honest feedback as it enables us to improve.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotSpectacular Customer Service
Right from the start we had amazing service for two particular members of Fabrica (Tymour Srouji and Ian Beckett). They were enormously helpful in helping us to decide on which property to buy. Throughout the whole process they were fantastic right up to when we completed. So professional, available, friendly and helpful. We now see them as really good friends.
Paul · 5 November 2024
Agent replied · 2 June 2026
Hi Paul,
Thanks for sharing your positive experience. We're delighted you're so happy with the service provided by Tymour and Ian, and that they helped you throughout the buying process.
Kind regards,
The FABRICA team
★★★★★ 1/5
Trustpilot"Fabrica" just a name they use to…
"Fabrica" just a name they use to disguise themselves as a social housing provider, everything seems great through the purchasing phase but the workmanship quality is poor my home is now 8 years old in this time we've encountered significant damage due to poor workmanship at point of installation.
SONIA · 31 March 2025
Agent replied · 24 December 2025
Hi Sonia
We're sorry to hear that you are disappointed with the service provided. We appreciate your feedback, and are dedicated to making improvements as a business and can only do this by receiving feedback from our valued customers.
Kind regards
The FABRICA team
★★★★★ 1/5
TrustpilotTerrible workmanship even worse inspection
Discovered my extractor fan is going up 6ft in the loft. The contractor put a plastic pipe and taped some loft insulation around it (badly). No condensation trap, nothing. Did not bother with ready made double insulated hose that is readily available. If this was inspected whoever passed it should be ashamed.
Ian · 6 February 2025
Agent replied · 24 December 2025
Hi Ian
Thank you for your feedback, we’re sorry to hear that you’re unhappy with this element of your home. We aim for the highest standards in all of our homes and value all feedback as it helps us to improve.
Kind regards,
The FABRICA team
★★★★★ 1/5
TrustpilotDO NOT SIGN UP WITH FABRICA
Signed up with Fabrica due to their new development in Walton, only to realize then that it is shared ownership. No problem, but they have been harassing me since. Loads of unsolicited marketing messages that you won't be able to opt out of, even though they tell you you can opt out by e-mailing them. Did so three times now, and they are still sending me messages. If they are already breaking these GDPR rules, I don't trust them with any of my data in any other way.
Ilse · 24 November 2021
Agent replied · 12 June 2024
Dear Ilse,
We are sorry to hear that you've received unwanted communication. We take data protection very seriously and have systems in place to ensure this does not happen.
If have any future issues, please do contact us on feedback@fabrica.co.uk.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotGreat experience
The whole process was smooth right from the beginning. From the moment we stepped in to have a look at the property till the time we got the possession. the process was quick.
Customer · 27 November 2024
Agent replied · 2 June 2026
Hi,
Thank you for your positive feedback. We're glad you had a great experience buying your home with us.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotGreat process from start to finish
Great process from start to finish, the marketing team were really lovely and helped me thought out the purchasing process any little question I had about as answered promptly and quickly.
Isbah · 31 October 2024
Agent replied · 2 June 2026
Hi Isbah,
Thank you for your feedback. We're thrilled you're so happy with support we provided during your home buying process.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotFabrica is a great company to work…
Fabrica is a great company to work with. The team is really progessional, knowledgable but also really friendly and supportive, iI strongly recommend them.
Heidi · 28 November 2024
Agent replied · 2 June 2026
Hi Heidi,
Thank you for your review. We're so pleased that you were happy with the service we provided in your home buying journey.
Kind regards,
The FABRICA team
★★★★★ 1/5
TrustpilotHorrendous experience
Horrendous experience. Stay away from professionals who can't spell, don't react to emails, are constantly on holiday, make weird remarks, are racist and generally don't know what they're doing. Been intentionally delayed, just for the property to then be sold to someone else. Thank you, Imran, dodged a bullet by not buying after all.
Ramona · 10 September 2022
Agent replied · 12 June 2024
Dear Ramona,
Thank you for taking the time to provide your feedback. We are sorry to hear that you were unhappy with the service provided and will ensure this feedback is passed on to the appropriate department.
Kind regards,
The FABRICA team
★★★★★ 5/5
TrustpilotVery good I like it sooooo much
Akkial · 15 March 2026
★★★★★ 5/5
TrustpilotA Nice Place to Call Home
This development perfectly blends modern living with a sense of community.
Iryna · 29 November 2024
Agent replied · 24 December 2025
Hi Iryna,
Thank you for sharing your positive experience. We're delighted you're happy with the apartment features and facilities, as well as the local area.
Kind regards,
The FABRICA team
★★★★★ 1/5
TrustpilotHorrible!!!!!!!
Horrible!!!!!!!! dont let you cancel your subscription
Sdca`knjdfnjikdw · 16 October 2025
★★★★★ 1/5
TrustpilotFabrica is really A2Dominion
Fabrica is really A2Dominion, a company who sell cheap badly made properties and when things go wrong they are determined to bear no responsibility and want to off load the cost of repairs to leaseholders. Check out reviews for A2Dominion of which Fabrica is the same company. We are part of class action law suit against them.
Jan · 21 March 2023
★★★★★ 1/5
TrustpilotDo not trust this company
Do not trust this company.
Dominique · 2 March 2023
Agent replied · 12 June 2024
Dear Dominique,
We apologise for the issues you have faced post-move in. We are committed to swiftly resolving snags and are actively taking steps to improve our customer service for better responsiveness.
Kind regards,
The FABRICA team
★★★★★ 1/5
Trustpilotregretable life changing experience
If you are considering buying from Fabrica, do your research about A2 Dominion.
Dino · 24 February 2021
Agent replied · 12 June 2024
Dear Dino,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service provided. FABRICA is part of A2Dominion and we work hand in hand to build and maintain quality homes for our residents. Your feedback has been passed on to the appropriate department and will help us in improving the service we provide to our valued customers.
Kind regards,
The FABRICA team
★★★★★ 4/5
GoogleRating only, no written review.
Kavitha · 26 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
