Eson2 reviews

★★★★★ 1/5

Google

Stayed for about 6 weeks at the Draycott location. On the plus side everything is new and the on site manager Konstantine is one of the nicest person you will come across. On the downside my kitchen had no hot water for my entire stay despite being assured it would be fixed. WARNING : I had a dog with me and they charged me an unreasonably large safety deposit of £4,500 which I had to pay as I needed to place. Two MONTHS ago they send me an email stating that they owed me that minus some minimal cleaning fees which is fine. BUT, I STILL haven't been reimbursed. Considering hiring a lawyer and taking them to court. DO NOT RENT THERE IF THEY ASK FOR A SAFETY DEPOSIT !

Marc · 28 August 2025

★★★★★ 5/5

Google

The service provided is truly first class and they have gone above and beyond to help ensure a positive experience for the guests that I was booking for. Deepesh who handed over the keys and is guest services department is absolutely brilliant and did everything possible to arrange an early check in. This was hugely beneficial as the person staying was arriving on an overnight flight and wanted to rest. Check on process was seamless and they even came to pick up the keys from a different location on check out which was very helpful. The booking process itself with Panagiotis and Marina is smooth and easy. They communicate quickly and clearly and make it easy for the customer. The property itself is stunning and highly recommend for anyone looking for a luxury apartment to rent.

Taymour · 16 April 2024

★★★★★ 5/5

Google

If possible when travelling I like to stay in accommodations that are not only comfortable but comfy like home. I booked a property in London with Eson2 and due to unforeseen circumstances the property wasn’t available but I was given an upgrade at no extra cost. Words can not express how absolutely gorgeous the property was and the location was superb. During the booking process I needed assistance and Deepesh and Fabiana were so wonderful in helping me and ensuring that everything was sorted and my stay was great. I will absolutely book with them again and look forward to my next stay in London.

Nhm · 16 April 2024

★★★★★ 5/5

Google

I Booked this apartment back on December for a stay in mid February. Two days before we were schedule to leave on our trip I was contacted to let me know that we couldn't stay in the apartment due to some damage and they were offering a different apartment in a different location. I must say at first I was really upset with the whole situation. But Deepesh at Eson2 Real Estate made everything so easy and gave us a much nicer place than what we had originally booked. (If I had a link for that apartment would write a review for that as well) He made everything go smooth even when I was having a hard time with the Identification process. He checked on us the day we arrived in London to see what time we were going to the apartment and to let us know he was available if we had any problems getting in. Thank you Depesh and Eson2 for making our stay in London so wonderful. If we had booked with a private owner and the apartment was damage we would have been left hanging looking for a place to stay the day before our trip. Your professionalism is far and beyond from what it is expected from hotel management. Would definitely recommend your company and when we go back to London will look to see what you have available. Thank you, Ana

Ana · 16 April 2024

★★★★★ 1/5

Google

BEWARE! Stay away and do not book an Eson2 managed rental through any of the booking websites that host their properties (airbnb, booking, or capitol one travel). They cancelled our booking in Chelsea, London just a few days before we were scheduled to arrive without a proper explanation and without any assistance in getting us another place to stay. They cancelled it outside of the booking portal and provided no information on a refund. We are now stuck trying to find a place in London just a few days before we leave. Would stay away from this poorly run property management company.

Aishwarya · 26 November 2025

★★★★★ 1/5

Google

If I could give zero stars, I would. My experience with Eson2 has been nothing short of a nightmare. Throughout my tenancy, the flat was in a terrible state, multiple issues, from things literally falling apart to basic maintenance being ignored. Every request for repairs was either dismissed, delayed, or met with rude, cutting responses. Customer service, especially from Marina, was appalling, unhelpful, dismissive, and at times openly rude. Instead of resolving problems, they made living there unnecessarily stressful. We checked out on 18th June, and today is 15th August (nearly two months later) and we still haven’t received our deposit back. To make matters worse, they have added thousands of pounds worth of made-up charges to the checkout report for no valid reason, clearly inflating costs to keep more of our deposit. In my opinion, this company’s behaviour is unprofessional and unethical. Based on my experience, they operate more like scam artists than a legitimate letting agency. Save yourself the stress and avoid Eson2 completely.

Mollyella · 28 August 2025

★★★★★ 1/5

Google

STOLEN PROPERTY AT AIRBNB DO NOT RENT! We forgot some items in the apartment. They refused to communicate with us, provide us any information. Weeks later they said the cleaners didn’t find anything, and refused to give us the name of the cleaning company in order to file a police report for insurance purposes. Corrupt thieves! More over the sinks and toilets were clogged, no one even answered to come fix them. There was no cutlery, we had to purchase our own and leave it there. Very strange set up! No one answers you if anything is not working or broken! Very very overpriced and expensive to be left with zero service!

Saad · 16 April 2023

★★★★★ 5/5

Google

Deepesh was an amazing host and the apartment had the full package. Location, price, and very roomy. We were provided with towels, bathroom amenities, dishes and dishwasher soaps. Not to forget the washing machine was a great addition. The only thing that needs to be improved was that there were mirrors only at the main bedroom and bathroom.

Muhammad · 16 April 2024

★★★★★ 5/5

Google

I had a wonderful experience staying at the apartment at Maddox Street during my time in London. It was beautiful, offering all the modern conveniences and perfectly located in the city's heart. The host provided excellent tips on local eateries and went above and beyond to ensure I felt at home, and always available when needed. Communication was excellent and he was responsive and considerate, ensuring my stay was comfortable from start to finish. I will surely re-book again, and highly recommend it for a great stay in London.

Alexandra · 16 April 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Eson2 for our rental in Cadogan Square, and I can't recommend them highly enough! The entire process was seamless. From the moment we reached out was incredibly helpful and attentive, guiding us through every step of the rental process. They answered all our questions promptly and made sure we had everything we needed for a smooth experience. Their professionalism and friendly demeanour truly made our trip easy and enjoyable. If you're looking for a reliable rental service with outstanding support, Eson2 is the way to go, Thank you for making our stay memorable!

RAYAN · 16 April 2025

★★★★★ 5/5

Google

I recently stayed at Eson 2’s stunning 2-bedroom apartment on Maddox Street, London, and it was an absolute delight. Nestled in the heart of Mayfair, the location is unbeatable, steps from Oxford Street and surrounded by chic boutiques and eateries. The apartment itself is a perfect blend of modern elegance and cozy charm. Bright, airy rooms with stylish decor greeted me, and the plush beds ensured restful nights. The kitchen was fully equipped, making it easy to whip up meals and enjoying my afternoon coffee in the cozy living room. The bathrooms were spotless, with luxurious touches. The host was incredibly responsive, providing local tips that enhanced my stay. Wi-Fi was fast, and the smart TV was a nice bonus for downtime. It’s ideal for couples or small families seeking comfort and convenience in London’s vibrant core. I’d book again in a heartbeat!

DigiSkies · 31 March 2025

★★★★★ 5/5

Google

I had a wonderful stay in Draycott Avenue 31! The service and host was amazing, the suites are very elegant, warm, and brand new offering all the amenities that you will need for a short accommodation. The location was ideal close to several stations and the famous Cadogan gardens. I definitely recommend Eson2 for anyone looking for a pleasant stay in the heart of central London.

Anna · 23 March 2025

★★★★★ 5/5

Google

We had an excellent experience with Eson2, and in particular with Romina, for our short term accommodation. Romina found the perfect property for us in a matter of a couple of days and handled all administrative and logistical aspects of our lease very smoothly, being promptly available when needed. We look forward to working with Eson2 again and we highly recommend the team and praise their very high standards.

Leonardo · 16 April 2023

★★★★★ 5/5

Google

Romina is the best agent I have ever met. Francesco and Romina are always there for help when I need

Zihan · 16 April 2023

★★★★★ 5/5

Google

Deepesh was so helpful with the space. I felt so much comfortable at this spot. Amazing location and everything is close. Easy to find and access. I will definitely come back to the spot.

SeungSoo · 16 April 2024

★★★★★ 1/5

Google

As a maintenance business we were booked to attend 45 Cromwell Road flats and other appartments run by this company and i can honestly say - stay clear away. Consumer service is non existent, quality of service is poor at best and all the company cares is to take your booking money. We were not paid over £20k for works done, flats were left not protected by fire systems and not insured as Panagiotis Drougoutis values booking money more than your safety and can't be bothered to even pay proper business rstes on the property, so any of your claim will mosy likely fall... if you booked it, make sure you make flat look bad and claim your money back.

Mike · 16 April 2024

★★★★★ 5/5

Google

An absolutely wonderful stay. The accommodation, exceeded our expectations in every way. Immaculately clean, beautifully decorated, and equipped with all the amenities we needed. The location was perfect, with easy access to local attractions and dining options. The whole process for check-in was incredibly easy and clear through their website, and the communication with the staff was seamless. The staff was incredibly friendly and accommodating, making us feel right at home. We couldn't have asked for a better experience. Highly recommended

Marios · 16 April 2024

★★★★★ 5/5

Google

We absolutely loved staying at 128 Pavillion Road. We brought our 3 adult children to London for a week. The house was plenty spacious (for London standards) for all of us. The location was perfect for shopping, cafes, the Sloane Square and Knightsbridge tube, taxis etc. The house is located on a quiet street yet we were right in the center of the most beautiful neighborhood in London. It’s walking distance to many sights as well. The rental agency was very prompt with their communications, met us upon arrival and checked in with us several times while we were there. They were very friendly and professional. They were able to accommodate us for an early arrival, too, which was great since we were arriving from an overnight flight from the USA. I highly recommend this place! I hope to be able to rent it again in the future!

Sarah · 16 April 2024

★★★★★ 1/5

Google

Horrible service. I have moved almost 1 month ago now to one of they properties. Took almost 3 weeks to get the inventory. I have been raising issues since the day I moved and they basically ignore my emails and dont pick up the phone. It is as bad as it can get for an agency.

Alfonso · 16 April 2025

★★★★★ 5/5

Google

What a beautiful apartment and we full enjoyed our stay. Thank you Eson2. And a special thank you to Marina for your assistance throughout our stay.

Jason · 16 April 2024

★★★★★ 5/5

Google

Great experience and location. Easy walk to the tube and numerous places to eat. Flat was clean and entry instructions were easy to follow.

Daniel · 16 April 2024

★★★★★ 5/5

Google

I had a fantastic stay at London. The property was clean, comfortable, and well-equipped with everything I needed. The location was perfect. The host was incredibly welcoming and responsive. Highly recommend and would definitely stay again! --- Yannis

Ioannis · 16 April 2025

★★★★★ 5/5

Google

Great location and facilities! The host Deepesh was very friendly and helpful 24/7.

Eder · 16 April 2024

★★★★★ 5/5

Google

Very good and helpful service and overall great experience staying in the luxury Cadogan suites. The location is ideal for anyone looking to take advantage of the many different popular sites around central London.

M · 16 April 2025