Douglas Allen London reviews

★★★★★ 5/5

Google

Excellent service working with Luke, Ray and Ella. We had initially listed our house after becoming interested with another property. Even though that sale fell through, Ray and Luke managed to secure the amount we wanted which exceeded our expectation. This was done before the property had gone to market and within a few days which took us by surprise. Unfortantely we couldn't find any property at the time that met our criteria or was out of our reach. After discussions with Ray some time later, going through our requirements further, Ray had made us aware of a property where the seller had previously, some time ago asked for a quote. Ray managed to introduce us to the seller and also managed to get us a viewing. After some deliberation we put an offer forward which would secure us the property and not have it go to market which was accepted. One consequence for this was that we then needed to sell our property for a higher price than was previous, and both Luke and Ray were confident of acheiving this. The house went to market and after some viewings, within a few weeks we managed to secure the amount we wanted to progress. Later as we tried to progress through the chain, things had gotten complicated and Ray, Luke and Ella then went above and beyond to get exchange and contract dates sorted. Throughout when liaising with either we were kept up to date with progress and assured that the team were doing their best to close out the sale. Would definitely recommend Douglas Allen.

Mustafa · 16 June 2023

★★★★★ 5/5

Google

Ray Phipps was instrumental in the success of our recent flat purchase. From showing the property, liaising with the sellers and even arranging a personal introduction, Ray navigated it all with professionalism. However, it was at the end of the property transaction (after some serious external disruption on the legal side, for both parties unfortunately) that Ray really went above and beyond the normal job description of "estate agent" for us. Ray was proactive and sympathetic, and able to arrange a temporary solution to an issue created by a third party that ended up dragging on for three weeks. Without this support we would have been absolutely lost, so I cannot praise his efforts on this transaction enough.PositiveResponsiveness, Professionalism

Sophie · 16 June 2022

★★★★★ 5/5

Google

From the get go we were very impressed with with the team at Douglas Allen and our aligned contact, Luke Robinson. Luke was very clear on communication and responded quickly to any queries we had, even setting up a Whats App chat that he would respond to in his own time, knowing that’s generally when we would have bandwidth ourselves. He knew what value was realistic for us to achieve (within moments of being in the house) and always felt he was driving for the best value for us, as opposed to getting the sale. The wider team were great. Carly was also involved in our sale and was thorough and lovely to deal with too. We found Douglas Allen proactive driving new viewings and new opportunities. Luke was happy to sell in conjunction with another estate agent for the duration, but to be honest by the end we solely went with Douglas Allen as they kept viewing numbers higher and had better qualified viewings too. Not only were they useful on our sale, Luke also rang other offices near to where we were buying to see what would be a realistic offer on what we were buying and make sure we put in offers that were not overkill, but also help us to secure our new house. He offered thoughts and feedback throughout, and once the price was agreed, he remained on hand to chase the solicitors and reach out to our buyer quickly and effectively. Would always recommend Luke and the team to anyone looking for an estate agent who are proactive and engaged throughout. Thanks again Luke!

Joelle · 16 June 2022

★★★★★ 5/5

Google

Ray Phipps was excellent. He gave the best valuation of the 3 agents we tried and got a lot of prospective buyers through the door. He helped with advice about which purchaser to choose and led negotiations to clinch the sale. The whole team were very responsive.After the sale was agreed the the 'progresser' Janine was extremely efficient and constantly chasing the progress of the sale and keeping in contact with us. A good team.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 16 June 2021

★★★★★ 5/5

Google

Douglas Allen were very helpful in our house purchase. Ray was excellent and very informative during the viewings and offer stage and our sales progressor Ella Seki was absolutely amazing at chasing things down and keeping us informed. Highly recommend!

Jenny · 13 April 2024

★★★★★ 5/5

Google

Ray was amazing all the way through the sale / purchase. I dont think the sale would have even happened if it wasn't for his methodical approach and he went above and beyond to chase all parties and ensure we were always informed. Just want to say a massive thanks to Ray and helping us get our family home. Best regards, TaherPositiveResponsiveness, Quality, Professionalism, Value

Taher · 24 August 2021

★★★★★ 5/5

Google

I’ve finally sold my property and am so pleased I decided to go with Douglas Allen. I had the pleasure of dealing with Luke throughout the sale. He was there at the end of the phone whenever I needed him, any silly questions or problems that arose he was quick to reassure me and handle them effectively. I was even able to WhatsApp him which was a great help as I can’t always take calls! Luke really was a joy to work with, nothing seemed too much to ask and he was always smiley and happy which made it easy to work with him. Luke was even able to get me £30k more than I was originally quoted by another estate agent. I wouldn’t hesitate to recommend Luke and DA to my friends and family and will use them again in the future if I need to!

N · 16 June 2023

★★★★★ 5/5

Google

I initially listed my property with another agent but I switched over to Douglas Allen following a bad experience. The Douglas Allen Barkingside team were very helpful and knowledgeable throughout the process of selling my home and buying a new property. They were very professional throughout and sought to resolve any issues immediately, despite the challenges presented. They worked as a team and ensured someone was always available to respond to queries. Many thanks to Chloe Brito, James Edge, Trejuan Simpson, Chelsey Baldwin and Joe Bradley. Your efforts are much appreciated.

Radicalie · 16 June 2023

★★★★★ 5/5

Google

I read these reviews before deciding to pick Douglas Allen to market my flat for me, and so it's only right that I add to them! Funnily enough, I hadn't even been thinking of moving, but I spotted that a 'for sale' sign had gone up outside my dream house (it was on with another agency, not Douglas Allen). Ray Phipps came round to value my flat so I'd know if I could even afford to put in an offer. He was very personable and professional and I trusted his judgement immediately because he was so knowledgeable about the area. I mentioned that I only really wanted to move to this ONE house that I'd spotted, but despite my repeated calls and messages to their agency, I was never called back despite being desperate to view it. Ray said he'd find out what was going on for me. It turned out the seller had become so annoyed with her rubbish agency that she had actually *removed* her home from the market in disgust. (That was why the agency had never bothered to call me back. I think she was intending to rent it out instead.) I was so disappointed. But Ray didn't leave it there! He knocked on the door of the property I wanted, and when it transpired no one actually lived there, he knocked on the doors of the neighbours instead to try to get a message to the owner. She called him, and he told her he had a serious buyer if she would consider doing one last viewing. She agreed, and then accepted my offer. And so thanks to Ray's ingenuity, initiative, hard work, and commitment (for two people who weren't even his clients at that stage!!!) now she's happy and I'm happy! The sale is going through now, and Ray is brilliant. He always keeps me updated, returns my calls, patiently answers my questions, and is so lovely to work with. I would wholeheartedly recommend him to anyone. Everyone else I've met or spoken to from the agency (e.g. Ellie) has been fab too. Thanks Douglas Allen!

Chloe · 14 April 2023

★★★★★ 5/5

Google

Great service from Luke from start to finish ,assisted by Ella and others in the office ,.Valuation and sale price received were higher than other agents quoted and complications in the conveyancing process were handled expertly by Luke and the team Would recommend their services

Stephen · 16 June 2023

★★★★★ 5/5

Google

The guys have made my selling and buying process easy. If anything I’ve had to do very little. I can’t recommend these guys enough. My house sold rapidly. For full asking prices. In todays housing market climate these guys are certainly the company to use. Special thank you to Luke Robinson also. Your knowledge and expertise made and my partner felt like we were in the best hands possible since day one!

Stuart · 14 April 2023

★★★★★ 5/5

Google

Ellie was a pleasure to deal with. Always got back to me very quickly with answers to my questions. Very helpful and a successful negotiation on my purchase. Would definitely recommend her and Douglas Allen.

Sharon · 16 June 2023

★★★★★ 5/5

Google

Wanted to say a big thanks to Luke, who was a vital part of getting my offer accepted on my dream home! He stayed in contact throughout the process even when there was no news Matt and Ray were always in the loop and service was outstanding. Recommend!

Dominic · 17 June 2019

★★★★★ 5/5

Google

Our experience with Douglas Allen couldn’t be anymore easier, especially Luke Robinson he is very professional and made the process very easy for us.

Sam · 16 June 2023

★★★★★ 5/5

Google

Very helpful and efficient. Was happy with the process. Luke and Ella were great

Bovet · 16 April 2023

★★★★★ 5/5

Google

I would like to take this opportunity to thank Luke,Ellie and all the staff at Douglas Allen for their professionalism in both the sale and purchasing of my property. I would not hesitate in recommending them to anyone for their skills.

Geoff · 14 April 2023

★★★★★ 5/5

Google

Would highly recommend this company. From the buying process to providing mortgage solicitors, Luke, Ray and Matt were very easy to deal with and I cannot thank them enough.

Tom · 17 June 2019

★★★★★ 5/5

Google

Fantastic service. Ray was very professional (he knows his stuff) and got us more than the house valuation. Ella was just amazing and relentless at chasing people and so lovely to deal with. Would most definitely recommend!

D · 16 June 2023

★★★★★ 5/5

Google

Luke was amazing - he went above and beyond for us. From the moment we met him we knew he was the right person to sell our home. Would highly recommend to friends and family!

Bradley · 16 June 2023

★★★★★ 5/5

Google

Fantastic service. Ray was very professional (he knows his stuff) and got us more than the house valuation. Ella was just amazing and relentless at chasing people and so lovely to deal with. Would most definitely recommend!

Delphine · 24 November 2022

★★★★★ 5/5

Google

Even though we ended up not buying one of their properties, Ellie was great at giving us honest, practical advice. Really refreshing

Faiz · 16 April 2023

★★★★★ 5/5

Google

Ellie has been extremely helpful helping me find a home. Would highly recommend

Elizabeth · 16 June 2023

★★★★★ 5/5

Google

Luke and Ray handled my purchase throughout. They were clearly knowledgeable and very experienced. They were professional and efficient. Nothing was too much trouble for them. Highly recommended.

Dr · 16 June 2023

★★★★★ 5/5

Google

Ethical and professional customer service from the top down. ' Excellent service, The customer service team is a breath of fresh air (ethical …

Jbo · 16 April 2023