Douglas Allen London reviews

★★★★★ 4/5

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House Sold

My house took several weeks to sell despite a fairly large number of people come to view. In the end i dropped my house price as after several weeks and several discussions with the team at Douglas Allen I felt my house was priced a little high, this did not help as there was also competition in the same road as mine when a neighbour also put her house on the market the same week as me at a considerable lower price. After Sales team was also excellent.

Kay · 9 January 2018

★★★★★ 5/5

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Nathan was so attentive and kind during…

Nathan was so attentive and kind during the process that help me out a lot. Will work with them for sure

Rafa · 11 November 2021

★★★★★ 5/5

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Hasan, the best sales advisor in London

Last week, I called into the office with regards to a flat I found. A very friendly young man whom goes by the name of Hasan picked up the phone. He informed me that the specific property I was interested in was not suitable as it had a short lease. Nevertheless, he said he would keep his eyes open for me. I did not take it serious as all agents say that. To my biggest surprise hasan proved to be an agent of his word and did extensive research for me. Hasan's service so far has been beyond excellent. He treats his clients as friends and not just as clients. I was super impressed by his market knowledge and professionalism. If I could give more than 5 stars I would.

Sheree · 26 November 2017

★★★★★ 4/5

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I have to say have received a very good …

I have to say have received a very good professional service from the Chingford Douglas Allen team. They have been pro active , responsive and really assisted with not only the sale of our property but also the purchase of our new one. We have been able to speak to them re any issue so and they have advised us and guided us through thsi stressful process. Jess in particular has been incredibly helpful o would have no hesitation in recommending them.

Carol · 1 November 2017

★★★★★ 5/5

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Would recommend

Great experience with Douglas Allen as a first time buyer - Adam was responsive, friendly and happy to help. Quite different to what we had experienced with previous offers and estate agents!

Collette · 1 November 2017

★★★★★ 5/5

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Well worth that little bit more!

We are both 71 yrs old and were looking to buy and sell a house. By chance we walked into Douglas Allen's Chingford office. We had been told they might be a bit more expensive, but gave a good service. We were welcomed by a very friendly bunch of people who quickly put us at ease. They efficiently run through our options, and we settled for the one that best met our requirements. We are so pleased we choose this office, the service has been excellent from the start and the whole way through. The team are - Jake on front desk, courteous, polite, well dressed and a big smile, Jessica (Sales) super efficient, knowledgeable, informative, and very sympathetic to our needs, Natasha (co-ordinator & liaison) always on the ball, kept all parties well informed, she especially impressed the couple who's house we were buying. Then there's James (Branch Manager) he kept his whole excellent team together, lighten the mood and helped us through a few sticky moments.Thank you for your much appreciated service. we would recommend you anytime to anyone who needs that little bit extra.

Geoff · 30 October 2017

★★★★★ 5/5

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Top marks all around!

We recently met Max the newest member of the Douglas Allen office in Woodford, top marks to him for being so enthusiastic about his job and trying to help us out! It’s a attitude we have learned to expect from Douglas Allen. Even though we have been looking for a while because we are hard to please when we call in or go to viewings we always get very friendly helpful service from Andy, Jordan and Ryan, really everyone! Keep up the good work whoever is hiring. x ML

M · 29 October 2017

★★★★★ 5/5

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Great finishers

The Walthamstow real-estate agent that sold me our first ever home (summer 2017). While as first time buyers it took us a while to get a rhythm of the time frames involved, we quickly realised that Douglas Allen was doing an amazing job at managing a very awkward seller for us. Likewise the property would not have completed without the dogged efforts of their sales progressor Andrew Bilby who almost single handedly shepherded through a VERY complex restriction on title issue with the local borough and their representatives - going above and beyond to get the sale completed. Not always a easy journey but would recommend the East Ham and Walthamstow Douglas Allen team to anyone.

Tomas · 24 October 2017

★★★★★ 5/5

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Pleaseantly surprised

Once I found the house I liked, I exchanged in just over a month - which was so quick it took me by surprise. Douglas Allen provided me with a lovely staff member called Tanya Keene to act as a "go between" my solicitors and my sellers solicitors. She was polite, efficient, always answered calls and kept things moving - I rarely needed to chase anything, it was all done for me. I found this process was far less stressful than I expected but that was mainly down to the professionalism of Tanya.

Customer · 19 October 2017

★★★★★ 4/5

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Nabil was very efficient

Nabil was very efficient, arranging many potential buyers to look at our property. We were kept informed both verbally and in writing and sold the property for more than the asking price.

Mrs · 18 October 2017

★★★★★ 5/5

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I have just sold my flat using Douglas …

I have just sold my flat using Douglas Allen in Chadwell Heath and cannot praise them enough. From the outset they have been friendly, supportive and extremely helpful. I had 3 good offers after just 1 open house day and they have all kept me updated throughout the process. Leslie Carter provided me with the original, very realistic, quote, Michelle helped me to complete forms and offered reassurance when needed, Chelsey and Gizem liaised with my buyer and me until completion. Brilliant from start to finish and my most sincere apologies if I've missed anyone out.

Ann · 16 October 2017

★★★★★ 5/5

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I recently put my property on the Walthamstow Branch

I recently put my property on the market with the Walthamstow Branch of Douglas Allen and they have been a pleasure to work with. Maria came to visit me and view the property and talked me though the process. Ben from the branch arranged an open day for people to view the property, we had 3 consecutive Saturday morning viewings and on the third one an offer was agreed and the house is now sold. The team were positive, helpful and understanding to my requirements as someone selling their home. The staff at the branch have kept me informed every step of they way. they are a credit to Douglas Allen.

Anthony · 10 October 2017

★★★★★ 5/5

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Very Helpful

Douglas Allen were really helpful every step of the way. From the viewing right through to completion. Andrew, Ben and the team made sure everything ran as smoothly (and quickly!) as possible.

Andrew · 10 October 2017

★★★★★ 5/5

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Teamwork pays

In spite of the very protracted process prolonged by third parties I have been supported throughout by Douglas Allen. In particular by Heather and Trish in arranging a large number of viewings by organizing and conducting open house days and Janine in energetically coordinating to completion all the elements in the chain to finally arrive at "my happy". I don't think this could have been achieved by a single operator as painlessly to me as has been the case engaging Douglas Allen with a supporting team of experienced and efficient professionals. Many thanks team. GDF

Mr · 23 September 2017

★★★★★ 5/5

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Great service provided from start to …

Great service provided from start to finish. Communication was key to us and they put us at ease every step of the way with regularly updates on the performance of the property. At times we became frustrated and stressed as anyone selling a house would be. However, we were put at ease by Chelsey our Sales progressor who did everything in her power to make our experience as stress free as possible. I would defiantly recommend them to others and would use again in the future.

Emma · 8 August 2017

★★★★★ 5/5

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Humanising House Purchase

I'm grateful to Joe, Jordan and Robin for making the stressful business of buying property a thoroughly human interaction. They dealt sensitively and professionally with every query and worry. They stayed focussed and true throughout, even when they must have felt frustrated with one or two solicitors. Their approach to delivering ethically and to communicating effectively has been second to none.I found their support, their general approach to helping me to buy, exemplary. Indeed, I felt throughout that the team was on my side; the humanity, understanding and know-how demonstrated consistently have been exemplary. Excellent work. Well done, guys, and thanks.

Kay · 1 August 2017

★★★★★ 5/5

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I was helped in my search for houses…

I was helped in my search for houses and i registered with every agent in wickford most where ok some were shocking but only one stood out by a mile Greg wade at Douglas allen in wickford his attitude and his attention to finding us a home was way above all the other agents i would highly recommend in using Greg to sell and search for your next home. Well done Greg and thank you very much.

Mr · 21 August 2019

★★★★★ 5/5

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Had a property on the market with a …

Had a property on the market with a internet agent and I felt very uneasy having to handle everything myself, I soon realised that this was not for me as I might of well just put it in the internet myself so I decided to go to a professional l. After meeting James I decided this was the route I wanted to take and thank god I did, as at times my sale had issues and between James and Natasha they managed to keep the stress to a minimum for me whilst saving me a lot of money in the process. I can honestly say cheaper is not better and if you want a job done properly you need the right tools.Mrs A.

Alex · 7 June 2017

★★★★★ 5/5

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Douglas Allen Chingford.

James, Jess & Kaitlin were all very helpful & efficient. In fact Jess had a buyer lined up the day I asked them to sell my house. Teresa B

Teresa · 11 August 2019

★★★★★ 1/5

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Rude, sexist, unprofessional!!!

We sold our flat with Doulas Allen in January 2017, we were lured in by their flashy brochure detailing their extensive client base and the fact that we were promised a quick sale as they had buyers lined up for our kind of property. Sadly this is where the service ended. Open days took place where only 2 or 3 clients attended and the feedback that we were promised on all appointments never materialised. When I asked for further information one estate agent 10 years my junior asked if I'd like my husband there as there was a lot of information to take in, whilst on another occasion I was asked if I needed percentages explaining to me in simple terms (no thank you!). After having to continually chase for feedback on viewings they eventually presented a buyer who was interested yet again I had to chase them to follow up with him, finally we had an offer on the table but yet again it seemed like the promises of working for us ended. Throughout the sale negotiations our mortgage progressor seemed to be more of a hinderance than a help simply forwarding mails from one person to the other, he again was rude & unhelpful and needed constant chasing. At one point the mortgage progressor advised that he hadn't mentioned to our buyer to get a survey as it might hold up the process, we felt this to be underhand and unprofessional as we were of course happy that they buyer carry out a survey. Eventually a survey was carried out one week prior to exchange holding up the process further. The final straw came when we handed over the fees for this so called service and not a single person from Douglas Allen even bothered to notify us that the sale of our property had gone through or thank us for our business. I have tried to contact Douglas Allen on numerous occasions to ask for their comment on this matter to no avail again confirming just how unprofessional they really are. They have never asked me to leave a review which again hints at the fact that they are contacting those where all went well to leave reviews to skew their ratings

Alexa · 13 March 2017

★★★★★ 5/5

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Thanks chigwell !!!

Tremendous thank you to the guys at chigwell douglas for selling my home they did a splendid job. Tricia, robin and jordan were all great the whole way through and I'm so glad i went with them. I was a bit nervous at first with all the viewings and what not but seeing trish and jordan run those open houses made me feel like i was in safe. They clearly done a good job. And even once it was sold robin and tanya kept me up to date with what was happening even outside of office hours which was great for me because I'm a bit of a workaholic. Thanks guys :)

Joanne · 12 March 2017

★★★★★ 4/5

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Douglas Allen - walthamstow

My girlfriend and I are in the process of purchasing our first property together. Maria Ticehurst and he colleagues have been exceptionally helpful throughout the process so far. On the day we viewed the property, Maria arranged a meeting with the mortgage advisor at the last minute which helped us be in a strong position to make an offer - which was subsequently accepted.Maria has made us feel at ease with the process and that everything is firmly under control.We would definitely recommend Douglas Allen Walthamstow to friends if they were looking in the area.

Andrew · 27 February 2017

★★★★★ 5/5

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Rosalie Kurton was absolutely fabulous…

Rosalie Kurton was absolutely fabulous as our sales progressor. So supportive, easy to teach and diligent. We are so grateful.

Sheena · 3 December 2021

★★★★★ 5/5

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Kaitlin the DA Superhero..

Kaitlin was super efficient, helpful, proactive and supportive with our troubles. She needs her own superhero cape and boots..! Thanks Kaitlin for all your assistance.. x

Cheesie · 26 August 2020