Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJess at Douglas allen Chingford was the…
Jess at Douglas allen Chingford was the best from start to the end. she is on the ball calling with up dates and making sure i knew what was go on minute by minute 10/10 good customer service.she needs a pay rise
Ian · 20 October 2018
Agent replied · 19 June 2024
Hi Ian,Thank you for taking the time to write your 5 star review regarding Jess in the Chingford office. It was great to read how Jess kept you fully updated from start to end. Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotKhaleesha was extremely informative
Khaleesha was extremely informative, polite and helpful, I'm one step closer to buying my dream home and I will definitely be using Douglass Allen and Khaleesha to help me do so.Thank you!
M · 9 November 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
GoogleAnita is a great estate agent! I definitely recommend her for your purchases!
Jake · 15 October 2023
Agent replied · 11 June 2024
Hi Jake,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Anita, has been.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotVery Professional and Friendly
Douglas Allen was very professional and the staff was very helpful and interactive throughout the purchase of my property. Many thanks to Maria T - Walthamstow branch (sales negotiator) and Andy - East Ham branch (sales progressor) and Faisal - Mortgage Matters Direct!!
Anish · 1 August 2017
Agent replied · 19 June 2024
Dear Anish,Thank you for taking the time to post this review regarding the branches working together in helping you with your move. Having a network of branches is key in the current market to help our sellers find a dream home.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
GoogleSean and Mohammed at the Walthamstow office have been amazing in assisting with the sale of my property. From the time i have signed on they have been efficient and taking away a lot of stress due to the circumstances. I highly recommend the team at Walthamstow who have welcomed me with open arms and have made my onwards journey a lot more seamless.
Ronnie · 17 July 2023
Agent replied · 11 June 2024
Hi Ronnie,
Thank you for leaving a review! It's great to hear how amazing Sean and Mohammed at our Walthamstow branch have been with assisting you in the sale of your property, we're so pleased they could take away a lot of the stress for you.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotThank you :)
I found Linda to be very helpful in the process of buying my flat. Linda was always on hand to talk to and would always keep me updated. Thank you for all of your help.Talisha
Talisha · 4 February 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent customer service!
Shana Jagger has been a pleasure to deal with and we’ve had a great experience through her looking for a property. Schema been friendly, polite and flexible and we’re happy to have come across her at Douglas Allen.
Celine · 4 March 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotSuper trooper!
Rachel was extremely helpful & very patient, polite & professional. Rachel speedily responded to all my emails & requests & gave me all the information I required. Rachel explained everything that I needed to know so well & thorough. Highly appreciate such first class service. Rachel is a credit to the company.
Maria · 1 March 2023
★★★★★ 5/5
TrustpilotHasan Anwar in East Ham is a gentle man…
Hasan Anwar in East Ham is a gentle man who looked after me purchase a property from viewing till completion. I just hope all staff works like Hassan Anwar. Thanks mate I whole family are grateful to you.
Kamal · 1 February 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from Douglas Allen. Khaleesha was amazing and thanks to Steve and Keith as well. Top job and if I’d stayed with the other agent I would probably still be hoping for a miracle.
Alan · 13 February 2019
Agent replied · 19 June 2024
Dear Mr Adams,Thank you very much for your 5 Star review of the service you received from our Woodford Green office with regards to selling your home. As you bear testament to, not all agents provide the help and service we do and certainly don't have exceptional staff such as Steve, Khaleesha and Keith who you kindly mention.On behalf of the whole team here, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat people!
Joe was great, as were the other staff we spoke to when buying our house. Really professional and helpful the whole way, even wrote is a card when we moved in! When we do come to sell, we’ll definitely use them.
Alex · 22 March 2018
Agent replied · 19 June 2024
Dear Mr Day,Thank you very much for your 5 Star Review and kind words regarding Joe at our Chigwell office. He will be delighted with your recognition but more so that he was able to help you find your new home.On behalf of Joe and the whole Chigwell team I wish you many years of happiness there.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotVery helpful team!
Special thanks to Chloe Costa and Abbie Wilson for all their help with marketing/renting out my property. They were so helpful and always happy to answer any questions/queries I had. I would definitely recommend using their services to others. Thanks again!
Maxine · 14 March 2018
Agent replied · 19 June 2024
Dear Ms Newton,Thank you very much for your 5 Star endorsement of our Basildon Lettings Dept. and in particular Chloe and Abbie. Choosing which agent to use can be a daunting prospect which is why we go all out to deliver on the promises we make and to help at every step of the way. Many thanks for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotThank you Abbie Wilson
Thank you Abbie Wilson we have a lovely 3 bed home now😊 Abbie was always there to help,none of our questions were a problem to answer which put our minds at ease.Thank you again Douglas Allen 👍🏻Jessica Brigden & Liam Shorter
Jessica · 14 March 2018
Agent replied · 19 June 2024
Dear Ms Brigden,Sincere thanks for posting your 5 Star Review of our Basildon Lettings Dept. and in particular Abbie there. She will be delighted she was so instrumental in finding you your new home and the help she gave you along the way.On behalf of the whole team I wish you much happiness there.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotExtremely helpful in many ways.
Extremely helpful in many ways.On the sale of our flat.Always willing to help with any queries.Thank you Jess, James and the rest of the lovely staff at Douglas Allen, Chingford Branch
Sophia · 26 August 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotHelpful all the way through the sale
Helpful all the way through the sale. Chelsey was a great sales progressor and kept us up to date all the way through the process and Alex was always at hand to pick up on anything throughout the process. would recommend.
Robert · 7 August 2017
Agent replied · 19 June 2024
Dear Robert, I am pleased to hear that Chelsey and Alex have offered the level of service throughout the sales process, both keeping you informed of what is happening but also giving you the advice and assistance needed. We always remember that moving home can be very complicated with lots of hurdles to jump, being there to ensure this is actioned is certainly our aim.I wish you all the best for the future.Kind regardsPaul Ingleton Associate Operations Director
★★★★★ 5/5
GoogleI had a fantastic experience with Michael Sinnott. Michael followed up with me and made sure he met all of our requirements. He is the most positive estate agents I have worked with. It was an absolute pleasure working with him. Thank you, Michael !!!
Vaska · 26 July 2024
Agent replied · 24 October 2024
Hello Vaska,
Thanks for your review, we're delighted you're happy with our service. We love hearing positive feedback from our clients, we'll pass your kind words along.
Best wishes, Douglas Allen Walthamstow Estate Agents
★★★★★ 5/5
TrustpilotThank you!
A massive thank you to the team at Douglas Allen East Ham. Maureen and the team sold my property in record time. A special thank you to Andrew Bilby who went above and beyond to ensure the sale went through smoothly.
Shobad · 18 October 2016
Agent replied · 19 June 2024
Hi Shobad,thank you for your comments regarding my East ham branch. I sounds like you needed to sell quickly and the team rose to the challenge. Andrew takes great pride in his role to help people finalize their dream move.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
GoogleNina was amazing! really friendly, great on the viewings, and always got back to me. and helped me buy the perfect house. thanks so much!
Daniel · 12 June 2022
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
★★★★★ 5/5
TrustpilotNasir, East Ham branch.
We have been helped in the search for a new home by Nasir at the East Ham branch. Absolutely amazing customer service and professionalism has been core to all his conduct with us. He took the time to listen to what it was that we were looking for and thereafter arranged viewings which were suitable- this is in contrast to other estate agents. He has been patient with questions and queries we have constantly been throwing at him, always taking the time to answer without making us feel the troublesome customers we are- genuinely a lovely competent member of staff and evidence of the excellent recruitment at Douglas Allen. The team leader Maureen and the rest of the team seem lovely too. Ten out of ten :)
Mad · 22 March 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWalthamstow house sale
An excellent service from the Walthamstow branch. Selling my house was stress free and efficient. Ammer was a great help with every aspect from viewings through to exchange and completion. Would definitely recommend and use again
Debi · 17 January 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleMichael Sinnott was incredibly helpful with our property search. Highly recommended.
Gavin · 15 September 2023
Agent replied · 11 June 2024
HI Gavin,
Thank you for leaving a review! It's great to hear how incredibly helpful our agent, Michael, has been throughout your property search.
Best wishes,
Douglas Allen.
★★★★★ 5/5
GoogleAfter just two weeks of the property being with the team, we agreed a sale.
Professional, extremely helpful and very honest.
Sean was fantastic throughout the process.
Definitely recommend and will use again if required.
Frankie · 13 March 2024
★★★★★ 1/5
TrustpilotI DO NOT RECOMMEND Douglas Allen Walthamstow
We were introduced to Douglas Allen Walthamstow via the Co-Operative Probate Service and Movewithus. We instructed them to sell our property. I wish I could find something positive to say about Douglas Allen Walthamstow and the Branch Manager but there is nothing. They completely wasted our time for over three months. We gave them notice and took our business else where. We instructed another estate agent, whose fees were cheaper, and they achieved a higher sale price, so we ended up being £12,000 better off. I DO NOT recommend Douglas Allen Walthamstow.
C · 1 March 2021
Agent replied · 19 June 2024
Dear C MThank you for leaving a further review following your previous comments in October 2020. Naturally we are disappointed that you have been dissatisfied with the service provided and we would appreciate the opportunity of looking into and responding to your specific concerns. In order for us to do so, we would kindly ask that you provide full details of your experience to our Customer Relations department on either 01702 540802 or customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotFive star agency and five star staff
From viewing of the property to the day of receiving the keys, I found DOUGLAS ALLEN staff very very helpful. Special thanks to Tanya, Sarah and Robin for all your help during the process of purchase our house
Usmangani · 20 December 2018
Agent replied · 19 June 2024
Dear Usmangani,Many thanks for your 5 Star review of our Chigwell office, Tanya, Sarah and Robin will be delighted they were able to help you buy your new home.On behalf of them I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
