Trusted Agent profile
★★★★★
95 reviews across 1 platform
The Village Square, West Parkside, Greenwich, London SE10 0BD
Countryside Homes Home Counties East's London office at The Village Square is rated 4.1 out of 5 across 95 reviews on 1 platform. The 95 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotCountryside home is the very best 👌very…
Countryside home is the very best 👌very professional and a great developer
Hi Fayokemi, We're happy you had such a positive experience with our countryside homes. We appreciate your recognition of our professionalism. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSo far very effective and efficient…
So far very effective and efficient friendly service
Hi Kelly , We're happy to hear that you had a friendly and efficient experience. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery Helpful Staff
Very Helpful Staff, courteous, polite and friendly.
Hi Alan, We are happy to hear that our staff was helpful, courteous, and friendly! We appreciate you taking the time to leave us this great feedback. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotWe purchased a new build property last…
We purchased a new build property last May day. 2 The house was flooded because the shower trap in the en suite was not connected properly. The ceilings lights smoke alarms were all full of water. It took them months to do the job properly. They wanted to send a laborer I’m not a painter to patch you up. The back garden is like a Bog the soffit boards on the back of the house and not fitted to the brick properly and have a large gap. We have reported this for months and still not got any anyway the properties in Goshawk drive Maghull I’m not very good build to continuing to build new properties. I would seriously think twice before purchasing one of them as they have to sale is appalling did the cracks in the ceilings what is still ongoing being fixed they give you a two year warranty, which is not worth the paper it’s written on. We have wagons from 7 AM of the morning in and out covering the cars with just the driveway is a disgrace because of the mud coming off the road as you drive onto the path you carry in the mud into the house so if you’re thinking of buying it asked someone who lives there first
5/5
TrustpilotWe have a great experience
We have a great experience. Craig, the Sales Consultant, is very helpful and patient in answering our questions as first-time buyers.
Hi Josie, We're glad you enjoyed your experience. It's wonderful to know that our sales consultant was helpful and patient with you as first-time buyers. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHas anyone moved into the homes in…
Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?
Hi sarah miller, We appreciate you seeking honest feedback. We encourage residents to share their experiences, as it's valuable for future buyers. Thank you. Kind Regards, Sarah Countryside Homes
3/5
TrustpilotThe information we received was not…
The information we received was not accurate. We were bit disappointed.
Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotAppalling service, worst ever experience with a house builder
Countryside Homes have treated me appallingly from the start. We reserved a new build plot with them, then about a month later, despite our reservation, they put the plot in a buying scheme, which meant we could no longer buy it. We chose another plot and, 3 months later, without any kind of discussion or notification with/to me, they sold it to someone else. Again. So, twice in a row, we reserved a plot with them and they just sold it from under us. Over three months, I made multiple attempts to contact Countryside, to discuss our arrangements. They wanted me to reduce the price of our house, which I said I was open to, but then they continued to ignore me and not return calls or answer emails, so we had zero contact or discussion. I called their offices and was told they’d get back to me, but they didn’t. I sent emails and they were all ignored, from the local sales rep right up to their head of sales. They used an intermediary, ‘Move with Us’, and while they were more responsive to me, they never managed to persuade Countryside Homes to actually contact me.In short, Countryside Homes are extremely unprofessional and you cannot trust anything they say, in my experience. My advice would be to have nothing to do with them, there are a lot of their competitors who will treat you with some respect.
1/5
TrustpilotI would love nothing more than to be…
I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.
1/5
TrustpilotDo not even bother buy a house from…
Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too
5/5
TrustpilotGreat service
Had a great experience buying a new build from countryside homes. Justine at calico grove was really nice and always helped us with anything we needed. Really happy with our home and the services we received.
5/5
TrustpilotDealing with countryside was one of my…
Dealing with countryside was one of my best experiences ever.
5/5
TrustpilotPleasant experience and gained some…
Pleasant experience and gained some useful information on the benefits of new homes.
1/5
TrustpilotI will never buy another home from Countryside.
Poor build quality and the worst customer care team I have ever had the misfortune to come across.
4/5
TrustpilotNice houses
**update**
Hi Kayleigh, We are glad that Alfie and Martin were able to resolve the issues. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement in our processes and communication. We are committed to ensuring such situations are avoided in the future. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAppreciation for Outstanding Services
Hi Arwan, Sam,
Hi L C, We sincerely appreciate you taking the time to share your wonderful feedback regarding your property-buying experience. We are incredibly pleased to learn that our team provided such exceptional support throughout the process. It is truly rewarding to hear that the professionalism, clear explanations, and thoughtful recommendations were instrumental in helping you make informed decisions. We are also delighted that the attentive, proactive, and consistent customer service made the entire journey smoother and more comfortable for you. Your kind words are a testament to our dedication, and we will certainly convey your gratitude to our team members for their outstanding work. We are glad we could make a positive difference. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery helpful team
Rating only, no written review.
Hi Natasha, Thank you for taking the time to leave us a review. We are extremely pleased to hear that you found our team helpful! Kind Rgeards, Sarah Countryside Homes
1/5
TrustpilotAvoid Countryside Fletton Folly, Poor Quality Homes and Extremely Disappointing Customer Service
Hello everyone,
Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have described and the frustration this has clearly caused you and your family. We aim to deliver both high-quality homes and a positive customer experience, so it is disappointing to read that your expectations were not met in several areas, including the condition of the property upon move-in, the garden works, and the handling of subsequent concerns. We understand how important it is that agreed works, such as cleaning, landscaping, and installation services, are completed prior to a customer moving in, and we regret that this appears not to have been the case. We also take concerns regarding mould and safety within the property very seriously, and we are sorry that you felt your concerns were not handled appropriately or with the level of support you needed at the time. We appreciate you bringing these matters to our attention, including the issue in the garden that resulted in an accident, and we apologise that you had to pursue this more than once before it was resolved. Your feedback highlights areas where we need to improve, particularly around communication, aftercare, and delivering on commitments. This is not the standard of service we strive to provide. Thank you again for your feedback Kind Regards, Sarah Countryside Homes
5/5
Trustpilotvery lovely team
Rating only, no written review.
Hi Toyeeb, Thank you for taking the time to leave us a review, we are glad our team was lovely! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotCustomer service great
Rating only, no written review.
Hi Peijie, We are glad to hear you found the customer service great! Thank you for taking the time to leave us a review! Kind Regards Sarah Countryside Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Countryside Homes Home Counties East's London office has 95 reviews across 1 platform: 95 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Countryside Homes Home Counties East is rated 4.1 out of 5 across all 95 reviews, checked 9 October 2026.
Countryside Homes Home Counties East, The Village Square, West Parkside, Greenwich, London SE10 0BD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.