Coopers London reviews

★★★★★ 5/5

Google

Harry was incredibly helpful throughout the entire process of finding my new home. His service was outstanding from start to finish, professional, friendly, and always responsive. Thanks to his effort and guidance, I found the perfect place and will be moving in this week. I highly recommend Harry to anyone looking for a reliable and dedicated real estate agent.

Avi · 18 September 2025

★★★★★ 5/5

Google

I had a fantastic experience working with Harry! Thanks to him, I secured my dream flat. He was extremely efficient, professional, and always quick to respond to any questions I had throughout the process. Harry made what could have been a stressful experience smooth and enjoyable. I would highly recommend him to anyone looking for a reliable and dedicated sales agent.

Caron · 25 June 2025

★★★★★ 5/5

Google

Sebastien Simpson has been very active with helping us to find the right tenant for our property. He would not hesitate to advise us when there may be a potential with a prospective tenant and we really appreciate his help on this. In addition, one thing that I really personally value is that Sebastien is always prompt in his response, either via email or via phone call. This gives us assurance that he is a responsible agent and gives us a sense of security that he will look after us and our property.

Freddy · 15 June 2018

★★★★★ 5/5

Google

Sebastien Simpson has been very active with helping us to find the right tenant for our property. He would not hesitate to advise us when there may be a potential with a prospective tenant and we really appreciate his help on this. In addition, one thing that I really personally value is that Sebastien is always prompt in his response, either via email or via phone call. This gives us assurance that he is a responsible agent and gives us a sense of security that he will look after us and our property.

Fu · 16 April 2018

★★★★★ 5/5

Google

Had a great experience with Coopers Residential. Harry was especially helpful, professional, responsive, and made the whole process of securing the place really smooth. Highly recommend!

Goodluck · 15 December 2025

★★★★★ 2/5

Google

I had a very disappointing experience renting a flat through Coopers, particularly regarding serious health and safety concerns. Despite raising the issue, I received no support whatsoever. When I vacated the property, the matter was completely disregarded, and the flat was re-let to another tenant without any disclosure of the risks involved. Communication was consistently poor. Each time I needed assistance, I was passed from one person to another, often having to send multiple emails and make several calls before receiving a response. At the end of the tenancy, the team seemed unaware of basic procedures such as key return or cleaning requirements. I also had to ask refund of the deposit multiple times.

Paola · 2 September 2025

★★★★★ 5/5

Google

I went with my son to view a house and we were met at the property by Alfie. He was lovely, professional, very polite and helpful answering all my questions. As well he e-mailed me back what I have asked him in a short period of time. Thank you Alfie!

C · 26 April 2024

★★★★★ 5/5

Google

Harry was very helpful - it was a smooth process

William · 20 September 2025

★★★★★ 1/5

Google

The one star may seem extreme but, the stress and anxiety caused at the end of our tenancy was just so bad. Everything was relatively smooth up until the end. A few things weren't fixed, even though we raised them as issues and sent photographs over, but it wasn't out of the ordinary for renters. The problems started when we were due to receive our deposit back. It's worth noting here that during the last six years of renting properties, I have never had any money from my deposit deducted. Coopers have in their contract that we have to pay for a professional cleaner, so we did that. When we received our report back, it was clear that something was a bit off. First of all, they came before the cleaners because stained/dusty was noted on every part of the report. Almost every section had a red note claiming tenant cost. The photographs from check in were limited, often taken far away and just a single photograph of each item. The check out photographs were plentiful! All zoomed in from many different angles. One sofa in the living room was ours and the future tenants had purchased it from us. The inspector had listed lots of issues with that sofa and written tenant cost. Making clear to us that the inspector really had no idea what was going on, but just there to point out as many tenant costs as possible. Items that were never present when we moved in were down on the report as missing, featuring, of course, a tenant cost comment. The landlord wanted to charge us for scuffs to walls which should have fallen under general wear and tear. He also wanted to charge us for two new sinks, after a small chip had been noted on both. The small chip isn't visible in the photographs. In total, the costs accumulated to £1,385. Now, for a property that was left empty, without any damage or significant 'scuffs' that seems a little extreme, doesn't it? We obviously were not prepared to pay any of this, and felt that the whole process was dishonest and verging on robbery. The estate agent we spoke to was very adamant that we shouldn't go to the DPS, commenting that we can come to a price we are both willing to accept, and that it's easier to just go through her. After a couple of months of back and forth messaging, they wore us down so much, and needing to pay for bills and new renting commitments, we needed our deposit back, so we settled on a much smaller payment. In the end, it doesn't matter that we got some of our deposit back and didn't pay the full amount that was initially proposed. What matters is that companies like this are dishonest and unethical and take advantage of vulnerable people. I hope this review helps people with their decisions, and if you are already in a contract with coopers then this can be used as evidence if the same thing happens to you.

Sophie · 16 April 2020

★★★★★ 1/5

Google

Know your rights!!! The agents have absolutely no right to enter your flat without your consent. They can’t simply enter the flat with the spare keys. Tenants are not obliged to let agents do viewings. These people are simply extracting as much money as possible from the clients. They quoted me £200+ for cleaning a studio. I used my own service so they found any possible way to deduct my deposit. They simply didn’t read the check-in report and blame existing problems on me. They charged me £120 for cleaning the toilet and floor which should take less than 30 minutes.

Dennis · 28 October 2024

★★★★★ 1/5

Google

Stay away from this agent if you can, an agent with no honesty and trustworthiness. When you provided an offer, expect them to put you on hold for endlessly long. When you confirmed the acceptance of offer and paid the holding deposit, expect them to further bargain for offer conditions and force you to accept it or surrender to latecomers with better offer conditions. After moving in, expect very poor and inefficient communication and getting charged 3 digits for subtle maintenance issues.

肖楚枫 · 28 October 2024

★★★★★ 1/5

Google

Had a terrible experience working with Joe. He was completely unprofessional and rude and seemed to have little to no knowledge of the rental market. Communication was very poor, had to chase him all the time for updates, and it was clear he didn’t know how to do his job properly and he doesn’t want this job. Would not recommend working with him or this agency.

Cezara · 30 March 2025

★★★★★ 5/5

Google

I promised I would give Harry a good review…late but here. The whole process from Harry the letting negotiator to Cecile Lettings Administrator and now to Annette the property manager went smoothly. All of them have been helpful and friendly so far. Love the flat, feel it even better than when I viewed it.

Yuxin · 5 August 2025

★★★★★ 5/5

Google

Although Neil was the seller's agent, he was incredibly helpful to us as well because he understood that getting all parties to act as a team was the best way to get through the stresses of buying and selling a property.

Christine · 16 April 2016

★★★★★ 5/5

Google

The process of finding a place and setting up a viewing was very easy and great with Coopers. Harry helped us very much through this process and was always available to answer our questions and it was great having him help us through all of this!

Rosebree · 25 June 2025

★★★★★ 5/5

Google

Neil’s expertise and attentiveness made the property buying experience as straightforward as it could possibly have been. He really went the extra mile to make sure both parties were happy with the deal. He was also extremely patient and understanding when the process from offer to exchange took considerably longer than usual due to additional surveys we requested. As a first time buyer I found Neil’s openness, insightfulness and experience very reassuring and would not hesitate to recommend both Neil and Coopers of London.

Rowan · 16 April 2015

★★★★★ 5/5

Google

I contacting Coppers of London for a flat I saw on their website. They were quick to contacting me back to visit it. I was really exigeant about what I was looking for. I was in contact with Brandon, he was very professional, nice and he responds totally to my hight level of exigence. The company was exceptional before the deal, during the deal and after the deal and they finally found me the flat I wanted after 1 month and a half of seeking with some others real estate agencies... Nothing else to say apart Perfect!!! Thank you very much :) Salim

M · 16 April 2015

★★★★★ 5/5

Google

Thank you to Terri for working things out in regard to the silverfish problem. Silverfish may not be dangerous as such, but it is a relief when landlords take it as seriously as the tenants.

Daniel · 16 April 2023

★★★★★ 5/5

Google

Coopers is a great estate agent. As the property manager, Callan has been very responsible and always replies in an hour. I really appreciate his job!

S · 16 April 2018

★★★★★ 5/5

Google

We've just sold a flat through Mr. Neil Parlour of Coopers of London, he was extremely helpful and efficient throughout the process. In addition, we have known Mr. Andrew Fagan of Coopers of London for many years, who has been managing our properties in London with great care and due diligence. I have no hesitation in recommending Neil and Andrew whether you are looking for a property to sell or a property to be managed.

Derek · 16 April 2015

★★★★★ 5/5

Google

Thank you to Callan who has been a great help. Very responsive communication and helps with any problems. I would highly recommend Coopers of London.

Laurence · 16 April 2018

★★★★★ 5/5

Google

Callan Pang was very nice and helpful, the perfect combination to wash away the stress of finding a new home. From the viewing to the key collection, he made everything smooth and quick. If you are looking to find a flat in London, I would very much recommend Callan!

Kelly · 16 April 2020

★★★★★ 1/5

Google

Spent 2 days in London just to secure a 2 bdr flat. Found one, visited Coopers filled in all documentation PAID holding deposit. They called me later the same day to advice they also obtained another holding deposit from another person who offered more money so had to inform landlord (how is that even possible?). I had already cancelled all other viewings so I had to leave London with no flat secured. Worse service ever. Avoid!

Athos · 16 April 2023

★★★★★ 5/5

Google

I recommend them, everything went very smoothly. Callan was very good at dealing with all the request I had.

Raluca · 16 April 2018